Covert Buick GMC Bee Cave

Purchased a used Audi from this dealership, trusting in the reputation of the Covert name. They assured me any used vehicle is fully inspected and professionally looked over by their technicians for any is the reputation of the Covert name. They assured me any used vehicle is fully inspected and professionally looked over by their technicians for any issues and fix them before putting the car on their lot for sale. They told me word for word "You will have peace of mind of no issues buying from us" because I was looking at another similar Audi at another dealership. I trusted them but was misled. Sadly, this experience has been far from satisfactory and the after sale support for the issue was non existent and was flat out ignored. I was passed from the sales rep to contact Hunter who is the GSM. I tried calling Hunter multiple times and left messages each time, he never returned a single call or cared to talk to me. Don't even know what the guy sounds like. I was patient, I tried to have them resolve this for me for over a month. I had to resort to pursuing the matter legally in the end. If you are buying a used car from them, beware. Get a 3rd party inspection. I should have done this but was ignorant to trust them simply because of the name Covert. I was misled by their sales team and I know why now. I hope my story will save others from this costly mistake. If you are interested in hearing the story, you can continue below. After buying the vehicle, I discovered an issue that the dealership failed to disclose. The Audi is black and has a large front grill which is black as well. If you are not closely looking, you would not notice that the grill is broken all the way across horizontally. When I brought this up to them, they were quick to say that it happened after I purchased the vehicle. Yes they even went as far as to put the blame on me. When I provided them the car listing photos that they advertised online and on Facebook that you can see the broken grill, that is when they stopped responding and ignored me. I understand when buying a used car there will be scratches, possible dings, and some wear and tear on the tires/brakes/rotors. But to have a completely broken grill is something different that any reputable dealership would replace or fix, or at the very least disclose it to the buyer. I called the Audi dealership to get a quote to replace this broken grill. It costs over $5,000 for parts and labor to replace this grill from the dealership. I've attached a photo for better understanding of the situation (See Google review, cannot attach photo on this site). This photo is from one of their sales employee who posted it on the Facebook marketplace. I circled the part of the grill that is broken. It's very hard to notice unless you are specifically looking for it. This is why I did not notice it when purchasing the vehicle. Again, if you are looking to buy a used car from them, I hope my story will help you avoid a possible headache, unnecessary stress, and frustration. It's not a good feeling to have been uninformed about something and not getting any kind of support afterwords. More

Shawn was great. He got me checked in and seen I had a recall on my truck. They did all the service that was needed on my truck in a timely manner. He got me checked in and seen I had a recall on my truck. They did all the service that was needed on my truck in a timely manner. More

Bought a lot of vehicles from the Coverts and have always been treated fairly by all. been treated fairly by all. More

Organized group. They are very intent upon making your car issues easy to complete. Good experience. They are very intent upon making your car issues easy to complete. Good experience. More

Creed was great to work with and got me the deal I needed. I will be back for my next vehicle needed. I will be back for my next vehicle More

David Rijo was great. He made my decision to purchase the so comfortable. I enjoyed working with David. He made my decision to purchase the so comfortable. I enjoyed working with David. More

Covert Bee Cave has become our go to for our vehicle needs! Thank you Taylor and Covert Bee Cave!! needs! Thank you Taylor and Covert Bee Cave!! More

This could not have been a better car purchasing experience. Jose is incredibly knowledgeable, professional, and efficient. I will be going to Jose for all future purchases and will be telling all o experience. Jose is incredibly knowledgeable, professional, and efficient. I will be going to Jose for all future purchases and will be telling all of my friends to do the same. We could not have been more satisfied. More

They were able to get my truck in and ready for me to make the trip up to the panhandle. make the trip up to the panhandle. More

Terrible service terrible service. They don’t tell the truth. Terrible service more terrible service. They don’t tell the truth. Terrible service more terrible service. More