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Covert Buick GMC Bee Cave
Austin, TX
178 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 178 reviews
October 04, 2024
The salesmen were fantastic. Not so happy with the trade-in offer from the sales manager though. Offered at least 5k less than fair trade value on a 2020 Silverado LTZ with only Not so happy with the trade-in offer from the sales manager though. Offered at least 5k less than fair trade value on a 2020 Silverado LTZ with only 27,000 miles and the only body damage was a couple of door dings (offered 28k for trade). Overall great experience but be very weary if you intend on trading a vehicle. More
by jkelley1110
Verified Customer
October 04, 2024
My son Brought my car in for an oil change and was told it would take 1- 1 1/2 hours so he waited for it. It took 3 hours. He was there from 2:30-5:30 after a long day of work and was doing me a huge favor it would take 1- 1 1/2 hours so he waited for it. It took 3 hours. He was there from 2:30-5:30 after a long day of work and was doing me a huge favor. If he had been told 3 hours up front, he would’ve dropped it off and gotten a ride home. That was very frustrating and unnecessarily took up his entire afternoon! It seems like everywhere is short staffed these days and we understand that but your service department needs to give a much better estimate of the wait time upfront so the customer can make the decision to wait or leave, right way. More
by MARCIE.CAREY3
Employees Worked With
Didn’t get any names
October 01, 2024
Great experience! Sara was both knowledgeable and attentive to what I was looking for, she got me in the new vehicle quickly, which was greatly appreciated. Sara was both knowledgeable and attentive to what I was looking for, she got me in the new vehicle quickly, which was greatly appreciated. More
by Jdale9675
Employees Worked With
Sara Boice
September 30, 2024
The employees were pleasant and helpful. The place was very clean and neat. The team was pleasant to work with. The place was very clean and neat. The team was pleasant to work with. More
by ANNA PRITCHETT
Employees Worked With
September 29, 2024
Salesman was very knowledgeable about the products and the facility was nice. Did the usual back-and-forth on the deal but since I was just buying the vehicle as a lark was really no pressure the facility was nice. Did the usual back-and-forth on the deal but since I was just buying the vehicle as a lark was really no pressure More
by DJTONIONI
Employees Worked With
Chase Smiley
September 27, 2024
Would not come down a penny off the asking price and expects me to pay for an extra set of keys for my used truck expects me to pay for an extra set of keys for my used truck More
by KING.K9333
Employees Worked With
September 23, 2024
most everything has gone well. I bought a certified vehicle and a week or two later the battery died. I had to jump my truck and drive 50 miiles 1 way and buy a $300.00 battery. Th I bought a certified vehicle and a week or two later the battery died. I had to jump my truck and drive 50 miiles 1 way and buy a $300.00 battery. This was allegedly check in my multi-point check for the certification. Don't think so. They also left the top plate off my battery. More
by rick@capitaloftexasroofing.com
Employees Worked With
September 23, 2024
I purchased a pre owned vehicle at Covert because of their community reputation. I don’t think the AC ever worked properly. It was in the shop 5 times before the dash needed to be removed. Ive had it f their community reputation. I don’t think the AC ever worked properly. It was in the shop 5 times before the dash needed to be removed. Ive had it for 5 months. They were not able to fix it or allow me to trade the car in. Highly recommend getting a third party inspection. This cost me a lot of time, money and stress. Did not feel they really cared. More
by kristi.plotkin
Employees Worked With
September 21, 2024
Tristen was great. He listened to my needs and found the perfect truck. I am very pleased with my experience. He listened to my needs and found the perfect truck. I am very pleased with my experience. More
by jdbader
Employees Worked With
September 21, 2024
Chris was very attentive, answered a my questions, and found me the best car for me. found me the best car for me. More
by MKBEDO
