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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
178 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 178 reviews

October 29, 2024

Courteous and professional service with the exceptional help from Creed and the service department (Lanz) More

by austintcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Creed Sarten
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your experience! We're glad to hear that Creed and Lanz in our service department provided you with courteous and professional care. At Covert Buick GMC Bee Cave, our team is dedicated to delivering exceptional service, and it’s wonderful to know they made a difference for you. We appreciate your trust in us and look forward to serving you again in the future!

October 28, 2024

Easy to work with, fast transaction, Friendly staff, clean atmosphere. Great experience. Would come back. More

by Mmraemsch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ross
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Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the wonderful feedback! We're so glad to hear you had a great experience at Covert Buick GMC Bee Cave, with a smooth transaction, friendly service, and welcoming atmosphere. We look forward to seeing you again!

October 28, 2024

Estimated 1. 5 hours for oil change and tire rotation. Took 2.5 hours, and didn’t even address the recall issue. When addresseed with service department, they ju More

by SSE02
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Scot, service manager
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Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We apologize for the delay during your visit. Your time is valuable, and it’s disappointing to hear we didn’t meet expectations. We’re addressing this feedback with our team to ensure we provide more accurate estimates and thorough communication on all service items in the future. Please reach out if there's anything we can do to make this right or if you have further concerns. Thank you for sharing your experience with us.

October 28, 2024

MY experience was pleasant efficient relaxed I love my new gmc truck. My salesman Sam Brown was wonderful to work with. More

by rbatla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Brown
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Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We're delighted to hear that Sam Brown and the team at Covert Buick GMC Bee Cave made your truck-buying process pleasant, efficient, and relaxed. Congratulations on your new GMC truck—we hope you enjoy every mile! If you need anything in the future, we’re here to help.

October 26, 2024

Had a bad experience and ended up with a door ding on my truck. Will not be back to this location. More

by MBRACCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 29, 2024 -

Covert Buick GMC Bee Cave responded

We're very sorry to hear about the negative experience you had. This isn’t the level of care we aim to provide, and we understand your frustration. Thank you for bringing this to our attention.

October 24, 2024

Very helpful and knowledgable salesperson! !!! Worked hard to take excellent care of us. Will be seeing them again! More

by DEBBIE37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Covert Buick GMC Bee Cave responded

Debbie, Thank you for your fantastic review! We're so glad to hear that our team at Covert Buick GMC Bee Cave was able to provide you with the helpful and knowledgeable service you deserve. We appreciate your support and look forward to seeing you again soon! If you need anything in the meantime, don’t hesitate to reach out.

October 23, 2024

Greg was referred to us by a friend that purchased a vehicle from him. Greg was courteous and knowledgeable about the vehicles but the main point was Greg was a good listener. He listened to my wife and More

by davidlreed54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Covert Buick GMC Bee Cave responded

David, Thank you so much for sharing your experience! We’re thrilled to hear that Greg was able to provide you with the personalized attention and service you deserve. At Covert Buick GMC Bee Cave, we pride ourselves on having team members like Greg, who truly listen to customers’ needs and ensure they leave with the vehicle that’s right for them. It’s fantastic to know that your wife is also considering coming back to Greg for her next purchase. We look forward to welcoming you both back soon and helping you with your next vehicle! Your satisfaction is our priority, and we're grateful for your trust.

October 23, 2024

Everything went great ! Tyler is a great sales person And very professional about his job. More

by tgkezar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your review! We're thrilled to hear that Tyler provided you with a great experience and handled everything professionally. At Covert Buick GMC Bee Cave, we pride ourselves on having a team that is committed to delivering excellent service, and it's wonderful to know Tyler exceeded your expectations. We appreciate your business and look forward to serving you again!

October 23, 2024

I do not write after I have already rated. This is redundant and maddening to me. More

by kensteed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Covert Buick GMC Bee Cave responded

Ken, Thank you for leaving a 5-star review for Covert Buick GMC Bee Cave! We are thrilled to hear that you had a positive experience with us. Our team strives to provide the best service and customer experience possible, so it's wonderful to know that we have met your expectations. We appreciate your support and are here for any further needs you may have. Thank you for choosing Covert Buick GMC Bee Cave, and we look forward to serving you again in the future!

October 22, 2024

Marcus was a pleasure to work with. Great communication. I would not hesitate to send anyone to him. More

by Marksnodgrass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Covert Buick GMC Bee Cave responded

Mark, Thank you for your kind words! We're so glad to hear that Marcus provided you with a great experience. At Covert Buick GMC Bee Cave, we value clear communication and ensuring our customers feel confident throughout the process. It’s wonderful to know you’d recommend Marcus to others. We appreciate your trust and look forward to serving you and anyone you send our way in the future!

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