Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.5
211 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
Contact Dealership

16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

Directions

By Type

Showing 211 reviews

August 16, 2024

Matt and the service center provided excellent customer service one again. I cannot speak more highly of my experience. More

by grishw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're delighted to hear that Matt and our service center at Covert Buick GMC Bee Cave provided you with excellent service once again. We truly appreciate your continued trust in us and look forward to serving you in the future. If you need anything else, please don’t hesitate to reach out!

August 16, 2024

The service department is the opposite of customer-centric. Seemingly every time I go to make an appointment -- whether online, calling, or through the app -- it gets lost. They have a real i More

by KL.GOLDBERG88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler?
Report | Print
Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the difficulties you’ve faced with our service department. It’s clear that we haven’t met your expectations, and I apologize for the repeated issues with communication and appointment scheduling. We strive to provide a seamless experience, and it’s concerning to hear that we’ve fallen short in this regard. Your feedback is invaluable, and we will use it to address these challenges and improve our processes. If you’d like to discuss this further or if there’s anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.

August 15, 2024

Best service I have ever received when purchasing a vehicle. Will definitely be doing business with them again! More

by ronny.williams66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Johnson and Finance Manager Brad.
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Ronny, Thank you for the fantastic review! We’re thrilled to hear that you had the best service ever when purchasing your vehicle from Covert Buick GMC Bee Cave. Your satisfaction means the world to us, and we can’t wait to assist you with your future vehicle needs. If you need anything else, don’t hesitate to reach out. See you soon!

August 15, 2024

Great service, friendly staff. They got my truck in and out as I waitin their beautiful waiting room. More

by llindsey89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lanz
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Lindsey, Thank you for the wonderful review! We’re thrilled to hear that you enjoyed the service and found our staff at Covert Buick GMC Bee Cave to be friendly. It’s great to know that you had a comfortable experience in our waiting room while we took care of your truck. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to serving you again!

August 15, 2024

Matt was super helpful in helping to diagnose an intermittent electrical issue. Communicated well, set proper expectations, and took great care of me / my truck. More

by ALAN.PETERS.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Alan, Thank you for your great feedback! We’re glad to hear that Matt at Covert Buick GMC Bee Cave was able to help diagnose and address the intermittent electrical issue with your truck. It’s fantastic to know he communicated effectively, set clear expectations, and took excellent care of you. If you need any further assistance, don’t hesitate to reach out. We’re here to help!

August 15, 2024

I am always pleased with the amazing service and attention to detail and courtesy shown by everyone at this dealership. They are professional in the fullest meaning of the word! More

by JERRYRANKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett, Scot Murray, Mechanic
Report | Print
Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Jerry, Thank you so much for your wonderful review! We’re delighted to hear that you’re consistently pleased with the service, attention to detail, and courtesy provided by everyone at Covert Buick GMC Bee Cave. Our team takes great pride in delivering professional and top-notch service, so it’s rewarding to know that our efforts are making a positive impact. We look forward to continuing to serve you with the highest level of professionalism!

August 15, 2024

Always fast and friendly service at Covert Bee Cave. They fixed my problem and washed by car for me! More

by 714college
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the great feedback! We’re thrilled to hear that you experienced fast and friendly service at Covert Buick GMC Bee Cave. It’s our goal to not only fix your car’s issues but to also make sure you leave with a smile. We’re glad you appreciated the extra touch of a car wash. If you need anything else, we’re here to help!

August 14, 2024

Hunter Norwood did an awsome job! !!! His customer service was timely and on point.Heck of a job sealing the deal on the vehicle we wanted! More

by tshaw7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
Report | Print
Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your fantastic review! We’re thrilled to hear that Hunter Norwood provided you with exceptional service and helped you secure the vehicle you wanted. At Covert Buick GMC Bee Cave, we pride ourselves on delivering outstanding customer experiences, and it’s great to know Hunter made a positive impact. If you need anything else or have further questions, don’t hesitate to reach out. Enjoy your new vehicle!

August 14, 2024

There were some issues that came up with the deal but they took care of it. Thanks More

by lovelljeep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera
Report | Print
Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback and for giving us the opportunity to resolve the issues you encountered. We’re glad to hear that the team at Covert Buick GMC Bee Cave was able to address and take care of the situation for you. Your satisfaction is our priority, and we appreciate your understanding and patience. If there’s anything else we can assist you with or if you have any further questions, please feel free to reach out. Thanks again for your review!

August 13, 2024

Great service! ! From greeting me at my car to the friendly checkout, I couldn't be more pleased to pay for a job well done!! Shawn, Scot, an Wyatt deserve ALL the s More

by JESQUIVEL241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Byrd, Wyatt Cross, Scot Murray
Report | Print
Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your wonderful review! We’re delighted to hear that Shawn, Scot, and Wyatt provided you with exceptional service from start to finish at Covert Buick GMC Bee Cave. It’s great to know that you were pleased with every aspect of your experience, from the warm greeting to the friendly checkout. We appreciate your kind words and are thrilled that our team made such a positive impression. If you need anything else or have more questions, we’re always here to help. Thanks again for your support and for choosing us!

1
...
18
19
20
...
22