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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
178 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 178 reviews

August 13, 2024

Service was quick and easy. No hassle! Lantz the service rep got my tire fixed and back on the road the same day. Thanks More

by ACEKING121410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

August 13, 2024

I was there for an oil change and find out that there was a recall "update radio software" I arrived at 9am and left around 1pm. I was never kept informed of any updated and every time I will ask there was n More

by jose.ramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Jose, Thank you for sharing your experience. We apologize for the delay you experienced during your recent visit to Covert Buick GMC Bee Cave. It’s important to us that you are kept informed throughout your service appointment, and we regret that communication fell short in this instance. We’re glad to hear that the staff member who arrived later was able to follow up with you and apologize for the delay. Your feedback is valuable, and we will use it to improve our communication and service processes. If you have any further concerns or need assistance, please feel free to reach out to us directly. Thank you for your patience and for choosing Covert Buick GMC Bee Cave.

August 13, 2024

Both Creed and Josh attributed to great buying experience with minimal games. I would recommend both as well as Covert for your next purchase. More

by rob@morristex.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh & Creed
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Rob, Thank you for your wonderful review! We’re delighted to hear that Creed and Josh contributed to a great buying experience at Covert Buick GMC Bee Cave, and that you appreciated the straightforward approach. Your recommendation means a lot to us. If you need any further assistance or have any questions, please don’t hesitate to reach out. Thanks again for choosing Covert Buick GMC Bee Cave for your purchase!

August 13, 2024

I called and left a msg to ask what was fixed addressing the problem - the reason we brought the car in. This wasn’t addressed when we picked up car which seemed odd. More

by LISAANDPETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt. Lisa at desk was absolutely lovely
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Lisa and Pete, Thank you for your feedback. I’m sorry to hear that your concerns about the repairs weren’t addressed when you picked up your car. It’s important to us that all issues are thoroughly communicated and resolved. We value your input and are committed to ensuring you have a positive experience. Thank you for bringing this to our attention.

August 13, 2024

That was the best experience I have ever had purchasing a truck,car,HD motorcycle and Boat.Staff was and is very professional .Everything went smooth as silt. They calledasked asked what I need . Three hou More

by sgonzalez1377
Recommend Dealer
Yes
Employees Worked With
Shelby.
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your incredible review! We're thrilled to hear that your experience at Covert Buick GMC Bee Cave was the best you’ve ever had while purchasing a truck, car, HD motorcycle, and boat. It’s fantastic to know that our staff provided the professional service you deserve and that everything went smoothly for you. We’re delighted that we could meet your needs efficiently. If there’s anything more we can assist with or if you have any future needs, please don’t hesitate to reach out. Enjoy your new vehicle and thank you for choosing Covert Buick GMC Bee Cave!

August 10, 2024

I had no idea that buying a truck could be such a wonderful experience. Marco Andrade was awesome! Mr. Floras was awesome also. They both were so kind and helpful. They really took great care of m More

by jamesbladejr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Jerome, Marco Andrade, and Daniel Flores
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Aug 12, 2024 -

Covert Buick GMC Bee Cave responded

James, Thank you so much for your wonderful review! We’re thrilled to hear that your truck buying experience at Covert Buick GMC Bee Cave was so positive. Marco Andrade, Mr. Floras, and Mr. Jerome will be delighted to know that their kindness and helpfulness made such an impact on your experience. We truly appreciate your kind words and are excited to hear you’ll be returning in the future. If you need anything else or have more questions, feel free to reach out. Thanks again for choosing us, and we look forward to serving you again soon!

August 10, 2024

Great experience! Thank you Daniel for all your attention, customer care. I’ll be definitely recommending this dealership to all my friends and family! 👍🏻 More

by PILIMARTINEZ09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear about your great experience at Covert Buick GMC Bee Cave. Daniel will be pleased to know that his attention and customer care made such a positive impression on you. We truly appreciate your recommendation to friends and family. If you need any further assistance or have additional questions, don’t hesitate to reach out. Thanks again for choosing us, and we look forward to seeing you in the future! 👍🏻

August 09, 2024

Transparent, friendly, efficient and courteous. Place never seems like chaos . Does their best to go above and beyond More

by LCHAVEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Aug 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you found your experience at Covert Buick GMC Bee Cave to be transparent, friendly, efficient, and courteous. It’s great to know that our team’s efforts to go above and beyond made a positive impact and that our dealership maintained a sense of calm and order. We appreciate your feedback and look forward to continuing to provide excellent service. If you need anything else or have more questions, please don’t hesitate to reach out. Thank you for choosing us!

August 08, 2024

GMC at Bee Cave, TX is an amazing dealership. Chase Smiley assisted me with the process and he was professional, helpful, kind and SO patient throughout the entire time. Daniel Flores at More

by luiswalls2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Smiley, Daniel Flores
Report | Print
Aug 08, 2024 -

Covert Buick GMC Bee Cave responded

Luis, Thank you for the wonderful review! We're delighted to hear that Chase Smiley provided you with professional, helpful, and patient service. It's also great to know that Daniel Flores made the financing process smooth and easy. At Covert Buick GMC Bee Cave, we pride ourselves on delivering top-notch service, and it's feedback like yours that inspires us to keep up the good work. We truly appreciate your recommendation and look forward to assisting you again in the future!

August 08, 2024

The dealership and the employees there made my wife and I feel warm and welcomed. The experience was quick and easy. We have been loyal customers for over 20 years with the Covert family. More

by CORYBREDDING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Campion
Report | Print
Aug 08, 2024 -

Covert Buick GMC Bee Cave responded

Cory, Thank you so much for your wonderful review! We're thrilled to hear that you and your wife felt warmly welcomed and had a quick and easy experience at Covert Buick GMC Bee Cave. It's always our goal to provide exceptional service, and we're grateful for your loyalty over the past 20 years. If you need anything in the future, please don't hesitate to reach out. We look forward to continuing to serve you!

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