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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.5
211 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 211 reviews

August 24, 2024

Matt in service is amazing ! !!!!!! He’s taking great care of me, I will continue to come back to covert and Service all of my vehicles there! More

by JEFF@CBABUILDS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service
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Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Jeff, Thank you so much for your glowing review! We’re thrilled to hear that Matt has provided you with amazing service and that you plan to continue bringing your vehicles to Covert Buick GMC Bee Cave. We’re proud of our team and their commitment to taking great care of our customers. If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to seeing you again!

August 24, 2024

Matt with service was great. Kept me up to speed with progress and the techs did a wonderful job. More

by CHRISLAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Chris, Thank you for taking the time to share your experience! We’re delighted to hear that Matt in service provided excellent communication and that our techs did a wonderful job. At Covert Buick GMC Bee Cave, we strive to ensure every aspect of your service experience meets your expectations. If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to serving you again!

August 23, 2024

It took almost 3 hrs for an oil changed , when is normally an hour to hour and half . More

by vanessafernandez27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Vanessa, Thank you for your feedback. We apologize for the extended wait time you experienced during your oil change. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our processes to ensure more efficient service in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.

August 23, 2024

This is the first time I've been grateful for the opportunity to write a review for a service appointment. I've been working with Matt Bennett and I can't say enough good things about my experiences More

by jpeg1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your thoughtful review! We're thrilled to hear that Matt Bennett and the Covert Buick GMC Bee Cave team made such a positive impact on your experience. We understand how important it is to feel confident and supported throughout the service process, especially when it involves your investment and time. It's wonderful to know that Matt's dedication and communication helped reaffirm your decision to choose Covert Buick GMC Bee Cave. Your feedback truly validates the hard work we put into ensuring our customers receive the best service possible. If you ever need anything in the future, don't hesitate to reach out. Safe travels and we look forward to serving you again!

August 23, 2024

Great service and follow up. Beautiful facility! Matt and Jom in service were a pleasure to deal with More

by LINCOLNSTAHL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Jim
Report | Print
Aug 24, 2024 -

Covert Buick GMC Bee Cave responded

Lincoln, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service team and enjoyed our facility. Matt and Jon will be delighted to know that their efforts made a positive impact. If you need anything else, don't hesitate to reach out. We look forward to serving you again at Covert Buick GMC Bee Cave!

August 22, 2024

Hard negotiation but I think I got a fair price. Salesman was knowledgeable and pleasant to deal with. More

by 1234guyh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Washington Sr
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Aug 22, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your review! We're glad to hear that you felt you received a fair price after the negotiation process. At Covert Buick GMC Bee Cave, we aim to ensure that our customers have a positive experience and find the right vehicle at the right price. It’s great to know that our salesman’s knowledge and demeanor contributed to a pleasant experience. If you have any further questions or need assistance down the road, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

August 22, 2024

Creed Sarten was absolutely excellent to work with! The entire experience at Covert Buick GMC Bee Cave was outstanding, in fact. I won't go anywhere else. More

by eddie.rinehart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Creed Sarten in Sales and Brad in Finance
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Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Eddie, Thank you so much for your wonderful feedback! We’re thrilled to hear that Creed Sarten provided you with excellent service and that your experience at Covert Buick GMC Bee Cave was outstanding. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to welcoming you back for all your future needs!

August 22, 2024

Jose was awesome to work with. I’ll definitely come back to Jose. I was hesitant in buying my first gmc but he walked me through it and was very knowledgeable about the truck I wan More

by richardr2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera, Brad stroud
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Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Richard, Thank you for your fantastic review! We’re delighted to hear that Jose made your first GMC purchase a smooth and enjoyable experience. His expertise and guidance are exactly what we strive for at Covert Buick GMC Bee Cave. We’re glad you felt confident in your choice and look forward to seeing you again for any future needs. Thank you for choosing us!

August 22, 2024

Matt is a great advisor and I appreciate is ability to work around my schedule to meet my needs on service and repairs More

by beatou14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennet
Report | Print
Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt was able to accommodate your schedule and meet your service and repair needs effectively. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure a seamless experience for all our customers. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!

August 22, 2024

Covert has done service work on my corvette and Cadillac. Did you a great job and always keep me informed More

by TFMEZGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
Report | Print
Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your positive experience! We’re delighted to hear that you’ve been pleased with the service work on both your Corvette and Cadillac. At Covert Buick GMC Bee Cave, keeping our customers informed and ensuring high-quality service is a top priority. We truly appreciate your trust in us and look forward to continuing to serve you in the future!

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