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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.5
198 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 198 reviews

August 23, 2024

It took almost 3 hrs for an oil changed , when is normally an hour to hour and half . More

by vanessafernandez27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 26, 2024 -

Covert Buick GMC Bee Cave responded

Vanessa, Thank you for your feedback. We apologize for the extended wait time you experienced during your oil change. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our processes to ensure more efficient service in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.

August 22, 2024

Hard negotiation but I think I got a fair price. Salesman was knowledgeable and pleasant to deal with. More

by 1234guyh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Washington Sr
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Aug 22, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your review! We're glad to hear that you felt you received a fair price after the negotiation process. At Covert Buick GMC Bee Cave, we aim to ensure that our customers have a positive experience and find the right vehicle at the right price. It’s great to know that our salesman’s knowledge and demeanor contributed to a pleasant experience. If you have any further questions or need assistance down the road, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

August 22, 2024

Creed Sarten was absolutely excellent to work with! The entire experience at Covert Buick GMC Bee Cave was outstanding, in fact. I won't go anywhere else. More

by eddie.rinehart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Creed Sarten in Sales and Brad in Finance
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Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Eddie, Thank you so much for your wonderful feedback! We’re thrilled to hear that Creed Sarten provided you with excellent service and that your experience at Covert Buick GMC Bee Cave was outstanding. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to welcoming you back for all your future needs!

August 22, 2024

Jose was awesome to work with. I’ll definitely come back to Jose. I was hesitant in buying my first gmc but he walked me through it and was very knowledgeable about the truck I wan More

by richardr2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera, Brad stroud
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Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Richard, Thank you for your fantastic review! We’re delighted to hear that Jose made your first GMC purchase a smooth and enjoyable experience. His expertise and guidance are exactly what we strive for at Covert Buick GMC Bee Cave. We’re glad you felt confident in your choice and look forward to seeing you again for any future needs. Thank you for choosing us!

August 22, 2024

Matt is a great advisor and I appreciate is ability to work around my schedule to meet my needs on service and repairs More

by beatou14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennet
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Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt was able to accommodate your schedule and meet your service and repair needs effectively. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure a seamless experience for all our customers. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!

August 22, 2024

Covert has done service work on my corvette and Cadillac. Did you a great job and always keep me informed More

by TFMEZGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Aug 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your positive experience! We’re delighted to hear that you’ve been pleased with the service work on both your Corvette and Cadillac. At Covert Buick GMC Bee Cave, keeping our customers informed and ensuring high-quality service is a top priority. We truly appreciate your trust in us and look forward to continuing to serve you in the future!

August 21, 2024

Great Dealership. I live in Colorado and had friend go look at the vehicle i wanted. Josh made this easy and did not sell the truck out from under me like another deal More

by LANA.HANSEN.VAEFKQ
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh(sales) and John (finance)
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Lana, Thank you so much for your fantastic review, Lana! We’re thrilled to hear that your experience with us at Covert Buick GMC Bee Cave was smooth and positive, even from a distance. It’s wonderful to know that Josh and John were able to assist you effectively and ensure everything was in order. We’re excited for you to pick up your new truck and to finally meet you in person. If you have any more questions or need further assistance before then, don’t hesitate to reach out. Thanks again for choosing us!

August 21, 2024

Outstanding dealership. This is the way all car dealers should be. Straightforward, honest, exceptionally easy to work with. More

by SMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ford, Carlos, Dan
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. At Covert Buick GMC Bee Cave, we strive to provide straightforward and honest service, and it's wonderful to know we hit the mark for you. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

August 21, 2024

outstanding dealership, clean, well kept, excellent customer focus, met our time requirements, delivered vehicle to our home More

by Larry.bowermon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Andrade : Brad Stroud: Chandler diehn
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Larry, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Covert Buick GMC Bee Cave. It’s fantastic to know that our commitment to cleanliness, customer focus, and meeting your time requirements made a difference for you. We’re also glad that the home delivery service added to your convenience. If you need anything else or have more questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

August 21, 2024

On point feel reassured etiquette is really awesome the whole atmosphere exudes positivity thank you More

by RORYLTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Rory, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave. It’s our goal to create an environment where our customers feel reassured and valued, and we’re glad our team’s etiquette and the overall atmosphere made a lasting impression. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for your support and feedback!

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