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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
180 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 180 reviews

August 21, 2024

outstanding dealership, clean, well kept, excellent customer focus, met our time requirements, delivered vehicle to our home More

by Larry.bowermon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Andrade : Brad Stroud: Chandler diehn
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Larry, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Covert Buick GMC Bee Cave. It’s fantastic to know that our commitment to cleanliness, customer focus, and meeting your time requirements made a difference for you. We’re also glad that the home delivery service added to your convenience. If you need anything else or have more questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

August 21, 2024

On point feel reassured etiquette is really awesome the whole atmosphere exudes positivity thank you More

by RORYLTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Rory, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Covert Buick GMC Bee Cave. It’s our goal to create an environment where our customers feel reassured and valued, and we’re glad our team’s etiquette and the overall atmosphere made a lasting impression. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for your support and feedback!

August 21, 2024

Tyler Rodriguez was extremely friendly and great to work with, as well as Brad in financing. Such a nice dealership with lots of options. More

by BURTDEMENT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Rodriguez, Brad Stroud
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Aug 22, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re delighted to hear that Tyler Rodriguez and Brad made your visit to Covert Buick GMC Bee Cave a positive one. Our team takes pride in providing friendly and efficient service, and it’s great to know that you found both Tyler and Brad to be helpful and pleasant to work with. We’re also glad you enjoyed our selection of options. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us, and we hope you enjoy your new vehicle!

August 19, 2024

Quick and easy oil change on Friday. Reasonably priced with a coupon from the website. More

by arman.ohanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Arman, Thank you for your positive feedback! We're glad to hear that you had a quick and easy oil change at Covert Buick GMC Bee Cave and that our pricing and online coupon were helpful. If you need any further assistance or have any questions in the future, feel free to reach out. We look forward to seeing you again!

August 19, 2024

Covert Bee Cave GMC had a very good selection of GMC 1500's to choose from. Taylor Norwood was very easy to work with and did a great job of demonstrating the vehicle we chose. More

by Zoed50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Norwood, John in Finance
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found a great selection of GMC 1500s and that Taylor Norwood provided excellent service. At Covert Buick GMC Bee Cave, we strive to make every visit as smooth and enjoyable as possible. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your new vehicle!

August 19, 2024

This was the best car shopping experience I have ever had! The staff was amazing More

by huckabee.S01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Esquivel, Brad Stroud
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Aug 20, 2024 -

Covert Buick GMC Bee Cave responded

Huckabee, Thank you for sharing your experience! We're delighted to hear that you had the best car shopping experience ever with us. At Covert Buick GMC Bee Cave, we take pride in providing exceptional service, and it's wonderful to know that our amazing staff made such a positive impression. If you have any more questions or need further assistance, we're here for you. Enjoy your new vehicle!

August 18, 2024

After the confusion of the pricing, everything went smoothly. We had too many people involved with the price negotiation. Dwayne did a great job of keeping the sale together. More

by DOUG.LUKINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Stewart & John
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Doug, Thank you for your feedback! We're glad to hear that, despite the initial confusion with pricing, everything went smoothly in the end. We appreciate your patience and are pleased that Dwayne at Covert Buick GMC Bee Cave was able to effectively manage the situation and keep the sale on track. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us!

August 17, 2024

Great service! Couldn’t be happier. Worth the 25 min drive from my house. Thanks! More

by MAXTHYSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you’re so satisfied with the service you received at Covert Buick GMC Bee Cave and that the 25-minute drive was worth it. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you need anything else or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

August 16, 2024

Matt and the service center provided excellent customer service one again. I cannot speak more highly of my experience. More

by grishw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're delighted to hear that Matt and our service center at Covert Buick GMC Bee Cave provided you with excellent service once again. We truly appreciate your continued trust in us and look forward to serving you in the future. If you need anything else, please don’t hesitate to reach out!

August 16, 2024

The service department is the opposite of customer-centric. Seemingly every time I go to make an appointment -- whether online, calling, or through the app -- it gets lost. They have a real i More

by KL.GOLDBERG88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler?
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the difficulties you’ve faced with our service department. It’s clear that we haven’t met your expectations, and I apologize for the repeated issues with communication and appointment scheduling. We strive to provide a seamless experience, and it’s concerning to hear that we’ve fallen short in this regard. Your feedback is invaluable, and we will use it to address these challenges and improve our processes. If you’d like to discuss this further or if there’s anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.

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