Courtesy Toyota of Brandon

Very Poor Customer Service Xiomara Tate was the sales agent. Very nice person but not professional Xiomara worked hard to find the vehicle I wanted and that I do appreciate. Xiomara Tate was the sales agent. Very nice person but not professional Xiomara worked hard to find the vehicle I wanted and that I do appreciate. When we found the vehicle we were told the vehicle had several options such as a sunroof and DVD system. The vehicle was at a different location and we were not able to see the vehicle until we signed the papers. I had asked several times about seeing the vehicle but I guess it's your policy to make the customer sign first. Never heard of this before. On our second visit to the dealership after driving an hour each way and sitting there for three hours the vehicle was still not able to be seen. So we sat there for nothing. We totally wasted five hours. Not happy about that. Also when Xiomara was speaking to one of her co-worker on speaker the co-worker continued to use the f word not professional at all. Finally on our last day we were to meet at 3 and when I was on the way down from new port Richey I was informed the vehicle would not be ready until 415. Once again we had to wait. We arrived asked to see the vehicle and we were told we needed to just sign some papers first. I had stated I was not signing papers until I got to see the car. Xiomara said it was not ready and we could just do paperwork. Again waiting on the vehicle. We met with the Finacial gentleman I believe his name was padro very nice guy. He was asking questions about monthly payments and not a surprise this had not been discussed yet. He went over how much we had to pay per month we signed paperwork and then we still had to wait to see the car for the first time. When we finally get to see the vehicle there is no sunroof and no DVD system. When I asked Xiomara her response was "oh I will get a DVD System for you." the vehicle is a gift for my wife for her birthday and it is a nice vehicle but I tried to get Xiomara to get a DVD system for it. I even said after market I do not care. I was told we should have noticed on the test drive by Xiomara. There was no test drive there was no seeing the vehicle until we drove it home. This is why I would not have my friends use your dealership. I have bought many cars and never had this much headache and waiting and wasted time. I do not know if this is how you do business with everyone but this is how business was done with me. At 20 days later and many calls later I still do not have paperwork on this deal and my trade in has not been paid off. My credit is being affected by the laziness of this dealership. Not a good experience and very disappointed with customer service. Now 50 days later I have left messages with Xiomara, Padro three times, Palmer Johnson, Jay Freedman the "Finance Manager", Stehanie, and not one returned call. My tag is now expired and I have to wait for courtesy Toyota to do their job. This is the Worst dealership in the country. More

Exciting Experience Tommy was more than helpful in my car buying experience. I had little time and I do not enjoy talking to sales people. Tommy changed this for me. I Tommy was more than helpful in my car buying experience. I had little time and I do not enjoy talking to sales people. Tommy changed this for me. I was able to drive away with a bigger and better vehicle than I had anticipated purchasing. Thanks Tommy your a valuable asset to this dealership. More

wonderful selesperson. Mr. Leonard Fuentes was a wonderful salesperson and supper knowledgeable on his products ,he went out of his way to help me in the selection and purc Mr. Leonard Fuentes was a wonderful salesperson and supper knowledgeable on his products ,he went out of his way to help me in the selection and purchase of the "Special deal" which I decided on.(Toyota Camry SE). I was really impressed with him and felt that he was really interested in "customer satisfaction". He was patient and kind and did all that he could to help me. i totally recommended this dealership and Leonard to everyone i know . More

Professional yet Personable Tommy was an extremely professional salesman. He knew his product and when he couldn't answer a question he didn't try to fake his way through it, bu Tommy was an extremely professional salesman. He knew his product and when he couldn't answer a question he didn't try to fake his way through it, but would say I will try to find the answer you need and he would. He treated us with respect and allowed us to tell him what we were looking for. There were times when he would give very sage advice about something that we had not considered. We listened and realized he was correct in his advice. Tommy was very personable. He listened, something you don't find often in a car salesman. He also took time. He was not in a hurry to get the whole process over or to get to the next customer.. He shared his own personal stories with us to make us feel comfortable not cornered. We felt like we were dealing with a friend rather than a salesman. He went out of his way to help and went way above what most car salesmen would do. I will be telling my friends that are looking to buy a car in the near future to come and see Tommy. Thank you so much Tommy for all you did for Debbie and I. We love our car! Thank you Courtesy Toyota for having a quality salesman such as Tommy. More

Best Dealership... EVER Courtesy Toyota of Tampa at 9210 Adamo Drive, Tampa, Florida 33619 is the best dealership I have ever dealt with. I am 57yo and have bought a numbe Courtesy Toyota of Tampa at 9210 Adamo Drive, Tampa, Florida 33619 is the best dealership I have ever dealt with. I am 57yo and have bought a number of cars throughout the years. Although I live in North Central Florida, I have previously driven the more than two hours to Tampa in order to buy a car. I have never encountered a dealership like Courtesy Toyota. I research extensively before making purchases, especially a major purchase such as a vehicle. I shopped on the internet and looked all the way up to Atlanta in order to get the best price. After getting an idea as to what I should pay, we drove to Tampa in order to shop for a Toyota FJ Cruiser. Toyota has discontinued this model and the vehicle is hard to find. Apparently, there were only two FJ Cruisers that met my wants in the entire state of Florida as I write this review. I made appointments to visit three dealerships and only stopped by Courtesy Toyota because they were close to two of our appointments. I am so glad we stopped there. When I walk into a dealership my experience has always been that the sales person presents me with a price, I refuse to pay that price, then the sales person goes to get the manager. The manager comes back and we start the real process of haggling for a good price. They usually start out by telling me how great a deal they can do for me, how many discounts they can give me, and we go back and forth as I tell them how great a deal I REALLY want them to do for me. That was not my experience with Courtesy Toyota. We were met by Mr. Leonard Fuentes when we got to Courtesy Toyota. I told Leonard that we were shopping, that I had appointments, and would he please just give me his best price. After inspecting our trade-in, Leonard came back to his office and made me an offer I couldn’t refuse. The price was so good that I decided to call and cancel my other appointments. But here’s the kicker: Leonard didn’t have the car on his lot. So he tells me that there’s an eighty five percent chance he can get the car from a Miami dealership. My experience has always been that the dealership wants to sell you a car so they present the rosiest possible scenario. Leonard didn’t do that, he was honest. I panicked. I wanted a guarantee on a vehicle that I knew was very hard to get and there would be no more being made. On the way home we stopped at another dealership. This other dealership told us too many lies to list here. They started by telling me there was no way that Courtesy Toyota could sell us the FJ Cruiser for the price they had given us. Then they told us that Courtesy wasn’t able to get the FJ from the Miami dealership. We tried to call Courtesy Toyota but there was a phone mix-up and we couldn’t contact Leonard. I panicked. We gave a down payment to this other dealership. When we got home we had a message from Alex at Courtesy Toyota. He told us that they indeed could get the vehicle from the Miami dealership. I canceled my down payment with the other dealership. What kind of dealership not only gives you a great price but is honest to their disadvantage? I am hard to impress. Courtesy Toyota impressed me highly. I made a point of speaking with the sales manager, Mr. Robert Johnson. I told him how impressed I was with the honest integrity of his dealership and how we were treated by both Leonard and Alex. That’s before I had the pleasure of dealing with David in finance, who has a wicked sense of humor. I would not only buy another vehicle from Courtesy Toyota of Tampa, I will highly recommend them to any of my friends and family. Thanks guys! Principles of honesty and integrity is how a business should be run. More