Courtesy Toyota of Brandon

Best buying experience EVER!!! I would like to talk about a man I just became acquainted with in the last week. His name is Tommy Whelan and he works at Courtesy Toyota in Brandon. I would like to talk about a man I just became acquainted with in the last week. His name is Tommy Whelan and he works at Courtesy Toyota in Brandon. He is the Internet Sales manager. From the first time he called me to ask about what I was looking for, to the time he handed the keys to my new Toyota it was a first rate experience. Tommy, was patient, and kind, listened to what I said to him and gave me what I asked for to try out. He showed the car features and benefits and test drive. I walked away with not so much as a promise that I would return. But I did, and this time with the wife, I still did not bring in my possible trade. We went through the same procedure, he re-explained the options, to my wife and I then we took the road test. We settled on a car, but after seeing the price, we were concern we would blow our budget, so we said we would sleep on it. The top manager came in and without pressure just asked, what he can do to help make the sale, and he made a suggestion that made the decision to move forward possible.All the time, Tommy and all the managers including the finance guys, were respectful, polite, and educated us on options. We accepted some suggestions, and refused others and they did not push. In all my 30+ years of buying cars from dealerships, the fantastic experience I ever had was here at Courtesy Toyota, there was no scams or wasting of my time. What makes or breaks a good experience is working with someone who understands what you need and can afford, that is Tommy all the way. It's like when you find a good service provider that makes you feel like your business matters, you want to keep on using them when needs popup. This is the best shopping and purchase experience I have ever had. First time in all my years of buying a car that I had to finance, that I looked forward to the purchase, and drove home with No buyers remorse. Man, its a great feeling. More

Customer for life My family has purchased 3 vehicles through this dealer. More specifically through Jose Puentes, a very experienced and professional salesman who has t My family has purchased 3 vehicles through this dealer. More specifically through Jose Puentes, a very experienced and professional salesman who has treated us like family. Going above and beyond time and time again to meet our needs and make us feel comfortable through the stressful car buying process. Everyone on the staff that I’ve interacted with has been pleasant and informative. More

NOTY RECOMMEND THIS PLACE Bought a used Prius from here, was lied to by the salesman after during negotiations after 5 Hours. Didn't catch lie till after. Recieved safety re Bought a used Prius from here, was lied to by the salesman after during negotiations after 5 Hours. Didn't catch lie till after. Recieved safety report that car was safe. 3 months later tires are falling apart, according to Courtesy it is a manufactuory defect, not their problem. According to their report they did a tire alignment of vehicle, also needed a lot of other work, have their text documented what they said needed doing. If vehicle needs all this work done inside of three months, what did they do with vehicle before they certified it as preowned. According to CarFax the last time tires were put on vehicle was in 2016. So they sold me a vehicle with 4 defective tires. Left out of office yesterday with request that The General Manager or someone in charge call me. Receptionist took my name and number also my wifes number. We just use cell phones, still have heard nothing from them. Replaced tires myself for safety reasons More

Online purchase Purchased certified Toyota. Was told vehicle checked out. No scratches. All work done. They delivered at night. Too dark to inspect. Hours late Purchased certified Toyota. Was told vehicle checked out. No scratches. All work done. They delivered at night. Too dark to inspect. Hours late in the delivery. They delivered in dark on purpose. took vehicle to my local Toyota the next day. Needed 4 tires, rear brakes, alignment, wipers, fluid, deep gouges on roof, plus other mechanical work. None of which was disclosed by courtesy. They had to pay to fix all items which took over a week to complete. More

Excellent and very Professional The process was fast and accurate, no second guessing thorough out the business. From the beginning to the end was like going to the market for grocer The process was fast and accurate, no second guessing thorough out the business. From the beginning to the end was like going to the market for groceries. More

Tire service and replacement Mustafa provided outstanding customer servIce. He is friendly, knowledgeable, kept us updated, and clearly explained the service that needed to be do Mustafa provided outstanding customer servIce. He is friendly, knowledgeable, kept us updated, and clearly explained the service that needed to be done. Because of him, we like courtesy Toyota of Brandon. More

Thank you !!!! Thank you to all of you for dedicating all your professionalism to my car ... specially for Mostafa Hassan .I recommend 100 percent courtesy Toyota of Thank you to all of you for dedicating all your professionalism to my car ... specially for Mostafa Hassan .I recommend 100 percent courtesy Toyota of Brandon More

Great service and a nice car We went out to just shop around for the prices of a RAV4. Not really expecting to buy, but check the options available to us. We met Dave Naranjo, and We went out to just shop around for the prices of a RAV4. Not really expecting to buy, but check the options available to us. We met Dave Naranjo, and he actually showed us the car we were looking for with all the safety equipment in it, at a reasonable price. That and the discounts for military plus the programs they had put the price where we wanted it. So, after a process, these things always take time, we drove out with a 2019 RAV4. More

Good service and easy check in Good waiting area Good caffe bar Good snakes bar No thing else Long time waiting for car finished maintenance and easy check in Good waiting area Good caffe bar Good snakes bar No thing else Long time waiting for car finished maintenance More

Service Angie is the best! Very polite and helpful in making sure everything gets done correctly. Would recommend to family and friends. Thank you very much Angie is the best! Very polite and helpful in making sure everything gets done correctly. Would recommend to family and friends. Thank you very much More