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Courtesy Toyota of Brandon
Tampa, FL
1,440 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,440 reviews
August 30, 2022
I've been a Toyota girl for over 29 years. I've purchased several models over the years. Hank Keller is the best Sales Expert and has been my sales rep for years. Hank is attentive, listens I've purchased several models over the years. Hank Keller is the best Sales Expert and has been my sales rep for years. Hank is attentive, listens to what you want and helps you find it, answers your questions, professional, kind, and has a great sense of humor. Hank will always be part of my family. He's the best there is! More
by NascarChic14
Employees Worked With
Hank Keller
August 24, 2022
Excellent service and care from the service department. Everyone was friendly and knowledgeable. I will continue to take all my vehicles here for regular maintenance Everyone was friendly and knowledgeable. I will continue to take all my vehicles here for regular maintenance More
by trtonismae
Employees Worked With
Rollin Seeley, Chris Cooprider, Todd Deny, Elizabeth Habig, David Errity, James Mortazavi
August 03, 2022
Brought in my 2010 Prius for an oil change and tire rotation and full inspection. The car needed additional work. I was given a timeline, which was kept and I was pleased with the work. Very busy but g rotation and full inspection. The car needed additional work. I was given a timeline, which was kept and I was pleased with the work. Very busy but got everything needed in a timely manner! Thanks and special mention to Kevin G. Who even helped me get lunch! More
by Vparker282
Employees Worked With
Golindano,Kevin
July 15, 2022
The best - working with William Ross there. Very patient, answering all my questions and with no pressure providing me the best price on my ideal Camry with the best trade in value! Very patient, answering all my questions and with no pressure providing me the best price on my ideal Camry with the best trade in value! More
by Debra A
Employees Worked With
William Ross
July 14, 2022
So much for the free oil change when purchasing a new car. Avoid this place at all cost. Almost $300.00 for the oil change and alignment that I was shocked that I need on a car with under 10k miles. Neve car. Avoid this place at all cost. Almost $300.00 for the oil change and alignment that I was shocked that I need on a car with under 10k miles. Never again More
by Jasonkelso
Employees Worked With
Service department
July 02, 2022
Worst service I’ve ever had at a car dealership. Arrived 10mins. early for an Appointment. Told them I would be in the lounge. Over 2hrs latter I receive a message that it was going in for service. Arrived 10mins. early for an Appointment. Told them I would be in the lounge. Over 2hrs latter I receive a message that it was going in for service. An hour latter I receive a message that there were a couple of issues that they needed my approval to fix and they took it off the rack. So now I would have to wait for a vacant rack to fix at least one of the issues. Really! What is the purpose of making an appointment? More
by Fmkam2
Employees Worked With
Service dept.
June 07, 2022
WORST on-line scheduling tool for service EVER! No way to indicate if you want to wait for your vehicle. They assume you are dropping it off and they can keep it all day. No way to select which adv No way to indicate if you want to wait for your vehicle. They assume you are dropping it off and they can keep it all day. No way to select which advisor you want. Forced to select 5,000 or 10,000 mile service when all I wanted was the first 6 month free maintenance. The other Toyota dealerships have an on-line scheduling tool that is easy and accurate. Why can't this one be the same? More
by skimb34
Employees Worked With
No one
May 19, 2022
If I could give place a negative number of stars I would. Today I had the worst experience with Toyota of Brandon. While getting an oil change, one of the "workers" stole medical marijuana from my truck. The Today I had the worst experience with Toyota of Brandon. While getting an oil change, one of the "workers" stole medical marijuana from my truck. The manager "watched the camera" and determined that he couldn't see who took it. He said there were two people in my truck and I know that one of them stole my medicine. Zack Kelley refused to give me the names of the people that worked on my truck in an attempt to brush everything under the rug. This is the first time something like this has happened and ALWAYS take my truck there. I'm very disappointed in the way that Zack Kelley handled this situation. HE SHOULD NOT ALLOW HIS WORKERS TO STEAL PRESCRIPTION MEDICINE FROM THE VEHICLES OF UNSUSPECTING VICTIMS. More
by Taleshia
Employees Worked With
Zack Kelley
