Courtesy Toyota of Brandon

The service department knows what good customer service means and treats their customers with care. means and treats their customers with care. More

First and last car I will buy from them. Sales person lied on several accounts. Sales person lied on several accounts. More

Compre mi carro hace apenas 5 meses con el PREMIUM. Protección. “”ROAD HAZARD TIRE AND EHWEEL COVERAGE” Lo lleve para servicio porque dos llantas están picadas después de más de 2 horas me llaman p Protección. “”ROAD HAZARD TIRE AND EHWEEL COVERAGE” Lo lleve para servicio porque dos llantas están picadas después de más de 2 horas me llaman pera decirme que la protección no cubre a las llantas porque están muy desgastadas. Que tengo que pagar por llantas nuevas. Simplemente no lo creo que tenga que ser así porque yo tengo apenas unos meses Muy amablemente un par de personas trataron de ayudarme pero nada. Han hecho. Mientras tengo que poner aire a las llantas. Cada día es ridículo simplemente no tiene que te verdad una protección cuando ya. No se puede proteger nada More

Went in for normal service for 10,000. Very courteous. Not only had contact with employee but also site to check the progress. I was sick, so it was important to leave asap. Took hour and Very courteous. Not only had contact with employee but also site to check the progress. I was sick, so it was important to leave asap. Took hour and a half. Very pleased with my encounter with service department. More

Purely Incompetent and untrustworthy dealership. What kind of dealership is courtesy, and how do you justify that name. Lying to the elderly must be your Forte. This dealership is the worst, 15k tra What kind of dealership is courtesy, and how do you justify that name. Lying to the elderly must be your Forte. This dealership is the worst, 15k trade-in for a car that has a low trade in value of 21k and then you sold for 24k after advertising for 26k. And I have sales “consultant” say you don’t use Bluebook, blackbook or car fax when figuring the trade,, of course you don’t. Funny, you push carfax value and bluebook value like a drug when selling the car. Teach your sales people what apples to apples actual means and not to blatantly lie to the customer about features, especially to the elderly. My mother still does not have a new car because of lies. Still doesn’t have her old car paid off since she signed the release of it on the 3rd of Nov, today is the 25th, hope you had a happy thanksgiving,,, and now has late fee and credit hit because of pure incompetence that could have been avoided. Left messages with no return call. You sales “consultant”, knowing my mother wanted my approval before buying lied to get my approval. I asked apples to apples 3 times during our conversation and got yes. I stated car “paid off in full” also told yes.. Yet behold, my 82 year old, fixed income mother that has nothing but here car was missing everything she needed on it, like the one you stiffed her on in the trade.. I would have paid the 2200 you wanted to get her car back on the 7th if my mother wasn’t in this crap dealership upset and crying with pressure lying sales rep stating it was a bad idea to do so. “I wouldn’t have had to deal with this dealership.” And most likely would have been better off. And wouldn’t have to hear a sales rep tell me a conversation is going in circles, This dealership caused the circle talk with the lies. If you would have been up front from the start, we would not be at this point. And when the GM says call me, answer the phone, or at least call back. This is my mothers 6th Toyota, will be her last and my last. If a light bulb would have went off that she was dealing with Courtesy, I would have instantly told her no, unfortunately i was in the process of buying my last Toyota.. FixIt! Work on your documentation also, haven’t spelt my mothers name right yet, and 4 different email addresses with not a one correct.. Also, for a finance manager to tell My Mother to not worry about what her son thinks You buying the car…… Obviously, You should change you slogan to.. "Our Happiness is our Bottom Line!" More

The treatment we received at this dealer was horrible. They took advantage of us. Everything was done in an unprofessional way. They took advantage of us. Everything was done in an unprofessional way. More