Courtesy Toyota of Brandon

I had some initial delays with service for our recently purchased used car. Once I spoke with Mike the GM, he followed up on every single issue and was a pleasure to deal with. We felt so confident in th purchased used car. Once I spoke with Mike the GM, he followed up on every single issue and was a pleasure to deal with. We felt so confident in the relationship we immediately bought a second new vehicle from Mike and his team and have received the best car buying experience ever. Thank You Courtesy Toyota! More

Quick, efficient and professional service. My advisor, Ozzie, was awesome. He was so efficient, he had me in and out in an hour. Thank you Ozzie! Ozzie, was awesome. He was so efficient, he had me in and out in an hour. Thank you Ozzie! More

Sunny has sold me 2 cars in a row. I will be visiting him for my 3rd soon. for my 3rd soon. More

Don't waste your time! This place is a joke. Had to cancel my sale after dealing with so many issues! Wouldn't bring the car to me. Made me drive 45 minutes out there TWICE still with no car. "Forgot" cancel my sale after dealing with so many issues! Wouldn't bring the car to me. Made me drive 45 minutes out there TWICE still with no car. "Forgot" to tell me about damage to the car. Then didn't even fix it all after I was told they would. I said forget it and give me my paperwork and money back. They apparently "can't find it" so I have to wait until tomorrow. More

First and last time in this Toyota Service Center. I came for the recall for Rav4 - Fuel Pump. I left the car with half tank, job took 3h to make. I came to pick up the car and waited 30min for someone to fi for the recall for Rav4 - Fuel Pump. I left the car with half tank, job took 3h to make. I came to pick up the car and waited 30min for someone to find the guy that can give me a car. I was standing 25min in front of his desk and NO ONE even ask why. I asked 2 guys if they can find / call him and finally someone else gave me back my car - it took 2-3 minutes. Total lack of basic customer service skills. But the worst happen on the way home - middle of highway and my fuel gauge start going to 0 and finally told me REFUEL. Not even you have 30miles let - refuel. I pulled over and called the Toyota and guy that was taking care of the car - I heard only come back and we will check it (he mentions it will take 20-30min) Really ? Going to official Toyota for Recall and they cannot change it without breaking something ? Came next day (wasted another time, taking few h off from work) and the manager I was told me speak did not even bother to say - we are sorry or anything. Just - we need to probably regulate something it will take around 1h. Yesterday it was 20-30min today it will be 1h? That should be done yesterday not today. Avoid and go to another Service Center - next time I'd rather drive way further then come here. More

Exceptional experience. Trading my leased car in early. James put together a great deal, Unfortunately personal Situation stopped me ... Will definitely buy from Courtesy soon James put together a great deal, Unfortunately personal Situation stopped me ... Will definitely buy from Courtesy soon More

Went to Courtesy Toyota of Brandon on a friends referral to go see Hank Keller. It was the best car buying experience I have every had. Hank's knowledge and experience was top notch. I appreciated that H to go see Hank Keller. It was the best car buying experience I have every had. Hank's knowledge and experience was top notch. I appreciated that Hank did not try to sell me or bother me when browsing. He let me do my own shopping and when I needed his help he treated me like I was his family member and owned the dealership. He was able to give me an incredible deal and there were no issues with my purchase. What I great experience. I recommended other friends to Hank and they report back the same great car buying experience...NO STRESS. If you are in the market for a Toyota...go see Hank at Brandon Toyota. You will not be disappointed. More

Courtesy Toyota of Brandon is the BEST Dealer I have met after years of several experiences. SUNNY VARGHESE and DAVID NARANJO (Manager) are truly exceptional. With them I do not make any questions about pri after years of several experiences. SUNNY VARGHESE and DAVID NARANJO (Manager) are truly exceptional. With them I do not make any questions about prices and rates, I know they are always doing the best they can just in the first time. They are the main reason we keep our loyalty to TOYOTA. Congratulations! More

I purchased a vehicle from this dealership about a month ago and was lied to about the number feature we were concerned about. We told our sales person that when we showed up to look at 2018 Jeep Cherokee t ago and was lied to about the number feature we were concerned about. We told our sales person that when we showed up to look at 2018 Jeep Cherokee that are biggest deal breaker was the car having Apple CarPlay so my wife could connect her phone and we had of a safer car for our upcoming family. Sami promised us the car had this feature even after we plugged a phone in and the app didn’t show up. She said the app just didn’t come up because it was an aftermarket charger. We bought the car on her word and the fact that the dealer said they had a 7 day guarantee to make sure everything was right. I went to Walmart that night and bought a Apple certified cord and sure enough still no CarPlay. After some research it turns out the Cherokee was the last one to get the CarPlay in 2019. I called to rectify the situation and nobody reached back out after leaving my number and name. Then my wife left a review on Facebook and sure enough they called but just to say they needed to get more information and that they would call back. Now another month went by and they just called and said that since Sami no longer works there because they fired her that they can’t help us anymore. I have messages back and forth with the sales person Sami where she is still saying the car had this feature after we brought this to their attention. They will lie to you and tell you what you want to hear just to sell you a car and then plan on never hearing from you again. More

Brought in my vehicle for a Toyota posted repair. I left the vehicle with a very pleasant individual named Victor. He assured me he would be on top of the repairs and communicate all information with me. Le the vehicle with a very pleasant individual named Victor. He assured me he would be on top of the repairs and communicate all information with me. Let’s say that did not happen. The vehicle sat for a day and a half with no communication from Victor. I finally reached him and he said the parts were coming from California and would not be in for another 3 days. No offer of a loaner or rental. I needed the vehicle and, as the repair was not emergent I picked it up. Fast forward to Sunday. I dropped off the vehicle so the service department could “get on it first thing” as Victor said, on Monday morning. Didn’t happen. After multiple attempts at communicate I was finally contacted after noon. The tech assigned to me was off. Victor assured me the service manager would “jump right on it”. Didn’t happen. I received a text telling me the manager was busy and after all these delays, “would you like a rental car?” No, I’d like my truck... so Tuesday rolls around and no communication at all. Finally afternoon I was able to speak with someone named Craig who told me my truck was done. The website showing it’s progress via courtesy was incorrect. Horrible customer service, adequate service and absolutely horrible communication within and to their customers. I will not be returning. More