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Courtesy Toyota of Brandon
Tampa, FL
1,227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,227 reviews
October 18, 2024
This dealership have an outstanding customer service all around. My service writer was just tremendous and keeping me informed. The only issue I had was time. around. My service writer was just tremendous and keeping me informed. The only issue I had was time. More
by Jameswebb18
Employees Worked With
Victor was awesome!, Sunny Varghese(Sunil), Mike Schepise
October 16, 2024
My appointment was delayed a couple of times because of the roadside service delay. But Toyota Dealership allowed me to change my appointment time a couple of time too. And their service was always great. the roadside service delay. But Toyota Dealership allowed me to change my appointment time a couple of time too. And their service was always great. I was satisfied with their job. More
by apwang1959
Employees Worked With
Service department
October 07, 2024
I found the AGP team in the service department are always like a herd of vultures every time someone enters the area, the tyre people used to be the same but not too bad of late, I noticed they already had w like a herd of vultures every time someone enters the area, the tyre people used to be the same but not too bad of late, I noticed they already had what they said needed replacing down on paperwork, before approaching the vehicle. This was and is very off putting. One my most recent experience, I pulled up around 8:40am experienced the vultures and had to wait for a service rep to approach, a lot of staff sitting or standing around talking to one another, I asked how long will it take for someone to come over as I had been soon my car around a good 10mins… They went to get someone, the service rep Thomas took the information for a simple oil change, said it would be 1hr 30mins… I waited 2hrs then went to seek the service rep, he was bogged down with paper orders as well as handling a phone call, another 2 people were waiting for there vehicles that were ready. I was asked if I could move to the side as I was making the service rep uncomfortable, he had a lot of orders to handle and wanted to take care of the lady behind me first. He then served me and stapled the paperwork didn’t have the service diagnostic check printed so asked another service rep to take care of it and assist me whilst he tried to serve someone else, he clearly wasn’t able to multitask or handle the work load, the pressure was getting to him, but did apologize. The service diagnostic check came back with some important service needing attention but some completely unnecessary… total estimated repairs cost $2465.23 I later took my car too… Another repeatable company and had the important work done and saved myself over $200 the service here was very professional and very thorough, their free service diagnostic check came back as $847.04 all work was carried out and completed within good time. I hesitate to bring my car back to Toyota, parts are just too expensive and the service diagnostic check is mere a recommendation for unnecessary maintenance, my car sits stationary most wks and very rarely driven… I shouldn’t need the same service on a car of the same year. That’s called a ripe off!!! More
by Sherryj
Employees Worked With
Thomas Garner
October 07, 2024
Always professional service when you need it. I would recommend Courtesy Toyota to anyone looking for a new car or for services for your current car. I would recommend Courtesy Toyota to anyone looking for a new car or for services for your current car. More
by Ratecr1888
Employees Worked With
John Jacobs
October 06, 2024
Buena atención al público , personas capacitadas y amables , buen ambiente en general y muy atentos al cliente y sus necesidades amables , buen ambiente en general y muy atentos al cliente y sus necesidades More
by dariel9509
Employees Worked With
Chris Cooprider, Hank Keller, Sunny Varghese(Sunil), Todd Deny, Elizabeth Habig, Tommy Whelan, Mario Canal, Alex Grant, Mike Schepise, Nate Auvil
October 06, 2024
Ryan messersmith was awesome as always. As he goes the extra mile every time to make customers happy. He kept me up to date on what was going on with my truck with text and finding me in th As he goes the extra mile every time to make customers happy. He kept me up to date on what was going on with my truck with text and finding me in the showroom. He makes Courtesy Toyota look great More
by Taco man
Employees Worked With
Ryan Messersmitt
October 03, 2024
Excelente trato tanto de Hector como de Julio, si yo llego a saber eso antes hace mucho tiempo que tuviera un Toyota, ellos me asesoraron durante todo el proceso, excelentes muchachos, todo mi respeto llego a saber eso antes hace mucho tiempo que tuviera un Toyota, ellos me asesoraron durante todo el proceso, excelentes muchachos, todo mi respeto y admiración hacia ellos More
by josepena091073
Employees Worked With
Hector, Julio
