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Courtesy Toyota of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.6
1,438 Reviews
Call Dealership (813) 739-7517

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,438 reviews

November 16, 2023

The service attendant, Sierra, was unprofessional, dismissive and rude. She didn't process my paper work when service was completed but pass it onto another worker, she was busy having casual conversa More

by Jamgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sierra
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Nov 21, 2023 -

Courtesy Toyota of Brandon responded

Thank you for your review. I sincerely apologize for the unpleasant experience you had with us. We deeply regret any inconvenience caused during your visit. Your time is important, and we are committed to providing efficient and courteous service. We would like to speak with you further about your experience and hopefully restore your faith in us. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

November 16, 2023

This is the fourth year going to this dealer and always have had a great experience, staff is always kind and friendly, services are done right and conveniently quick More

by Gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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November 16, 2023

Great service very helpful staff . This is the best car dealer I have ever used. More

by catwoman2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure his name
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November 15, 2023

I don’t think having an appointment seems to matter. It takes 2.5 to 3 hours to get the oil changed. More

by mikehommelpcs
Recommend Dealer
Yes
Employees Worked With
Edwin Navarez
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November 15, 2023

Had to walk around looking for someone to help me once I pulled in the garage. Was plenty of people there and they didn't appear to be to busy. When I got someone evidently I found out later they were suppo More

by Don
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 21, 2023 -

Courtesy Toyota of Brandon responded

Don, We appreciate your feedback. I want to extend my sincere apologies for the inconvenience you experienced during your recent visit to our service center. It is disheartening to hear that you had difficulty finding assistance upon arrival and that there was a lack of communication regarding the status of your vehicle. Our team is committed to providing a seamless and customer-friendly experience, and it's clear that we fell short in this instance. I would like to speak with you further about your experience. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

November 14, 2023

The advisor was very good, kept me informed and got the work done on time as promised. More

by shobaj18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra, Abbas
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November 14, 2023

Friendly, courteous, and kind. Everything was done correctly and in a timely manner. Highly recommend them to my neighbors! More

by sdefraties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
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November 14, 2023

Fast friendly and reliable. They let you know if they find any issues or possible issues send you a picture of it. Thanks More

by slbeaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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November 14, 2023

The person who helped me this time did a fantastic job but my last experience was not so good. More

by donita5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas Nasser
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November 12, 2023

Very efficient system, plenty of agents to take care of you and done in half the time estimated. Mohammed was very professional and friendly More

by duckgallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
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