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Courtesy Toyota of Brandon

Tampa, FL

4.5
1,158 Reviews

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,158 reviews

February 02, 2024

Beth Habig is excellent to work with! She is knowledgeable dresses professionally and has a beautiful smile and a great attitude!! Angel C was a big help to us. He was patient and explain More

by marykayangel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth Habig sales and Angel C finance
January 31, 2024

I really appreciate the ease of having my vehicle serviced at Courtesy Brandon. Kevin was extremely helpful, communicative, and pleasant to work with. The complimentary shuttle service was an unexpec More

by Xena S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Golindano
January 31, 2024

I have had nothing but pleasant experiences since I have been going to Brandon Toyota. Never crazy about the additional work they find and the cost, but it is generally needed. When I go in for just one spe More

by rag1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rennie Ganness
January 31, 2024

They did a great job helping me get what I wanted. The service was awesome. More

by fcc_06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Acevedo
January 29, 2024

Even though I didn’t schedule my visit this time, I still received: Prompt care, great communication & excellent customer service! More

by Karenhoward128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahamed Nasser
January 28, 2024

Staff were polite and the maintenance were completed on time as well as the break room very good More

by GeneralHajj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
January 27, 2024

Took 3. 5 hours for oil change and 2 new tires. Was not kept informed of progress. My salesman used what I considered high pressure to try and get me to buy a More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hank Keller
Jan 31, 2024 -

Courtesy Toyota of Brandon responded

Janice, We appreciate the feedback you’ve provided. We're truly sorry to hear about the extended wait time and the high-pressure sales tactics you experienced during your recent visit. It's unacceptable for our customers to feel pressured or uninformed during their service appointments, and we apologize for the inconvenience and discomfort this caused you. We would like to speak with you, if you would please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

January 27, 2024

Hsjsıd djdud djdııdd djdkd djdkd djdj djdı djdıd dldl dkdk dkdk dkkd I was happy from your service. More

by Toyrav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
January 26, 2024

I had my Highlander in for routine maintenance this week. It was easy to make an appointment and work was done in a satisfactory time frame. I've always been satisfied with the service department. More

by vernspanky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
January 25, 2024

good afternoon, I had taken my time to do this survey because I was really very upset, but now with a cool head I commented on my experience in this deeler, I have frequented it in recent months because More

by Elio_figueira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servicio
Jan 30, 2024 -

Courtesy Toyota of Brandon responded

Thank you for taking the time to share your experience with us, and I'm genuinely sorry to hear about the frustration you encountered during your recent visit. We always aim to provide exceptional service to our customers, and it's disheartening to learn that we fell short of meeting your expectations on this occasion. I completely understand your disappointment regarding the unexpected expense of the damaged part in your truck. It's crucial for us to communicate all available options clearly and transparently to our customers, and I would be happy to answer any questions you have. We will be reaching out, but you can also contact me, as well, if you haven’t heard from us yet. Zack Kelley, General Manager, 813-246-3070

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