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Courtesy Toyota of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.6
1,438 Reviews
Call Dealership (813) 739-7517

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,438 reviews

November 10, 2024

Good relationship with service advisor giving fast personal service. Easy service scheduling. Waiting condiments could be better. More

by Desi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E. Narvarez
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November 10, 2024

Great customer service! My advisor answered all my questions and was very informative. Also, very clean waiting room. More

by EfrenRamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tito
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November 09, 2024

Buying my car was a comfortable respectful experience. The salesman Hank Keller was knowledgeable and professional. The dealership was clean, spacious and attractive. I will refer friends who are looking More

by Vidacpl
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Hank Keller
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November 09, 2024

I always get great service from this dealership. All the employees are very knowledgeable. Rather, I’m buying a car or getting my car serviced. It’s always a great experience. More

by Daz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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November 08, 2024

2nd time I waited over 3 hours for an oil chnge even with an appointment. Next time I go Toyota of Tampa Bay they have an express oil change lane More

by steve523
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Ian
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Nov 13, 2024 -

Courtesy Toyota of Brandon responded

Steve, Thank you for your feedback, and we apologize for the extended wait during your recent service visit. Waiting over three hours for an oil change, especially with an appointment, is certainly not the experience we want for our customers. We understand your frustration and appreciate your patience. We would like to speak with you further about your visit. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

November 08, 2024

Overcharged for title and registration service in a new vehicle cash no-trade deal, then failed to report insurance accurately resulting in License Suspension letter from the state. More

by 24PriusSE
Recommend Dealer
No
Employees Worked With
Donot Recall
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Nov 13, 2024 -

Courtesy Toyota of Brandon responded

Thank you for bringing this to our attention. We apologize for any inconvenience and frustration caused by the issues with the title, registration, and insurance reporting. Situations like this are not reflective of the smooth experience we aim to provide. We take these matters seriously and would like to resolve this promptly. Please contact us at your convenience so we can assist in addressing and correcting these issues for you. Zack Kelley, General Manager, 813-246-3070

Nov 14, 2024 -

24PriusSE responded

I emailed Mr. Kelley prior to leaving this review. He referred the issue to a subordinate and I heard nothing further.

November 08, 2024

I am still recovering from our double hurricane blast - that's why the delay. Working with Reese and the crew (Elvis, of course) was a pleasure. They were professional as well as interested in answering More

by faith.devitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reese C., and Elvis., Mike Schepise
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November 07, 2024

Very poorly treated ! Salesman was not helpful as finance was pathetic! Not good customer service. More

by shornsby1826
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Espinosa, Chris Yates
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Nov 12, 2024 -

Courtesy Toyota of Brandon responded

Thank you for your feedback. We're sorry to hear about your experience and apologize for any inconvenience caused. We strive to provide excellent customer service, and it's disappointing to learn we fell short. We would like to learn more about your experience. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

November 07, 2024

We had a nice experience. We got the vehicle we were looking for. We were very satisfied. More

by Chashj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Walker
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November 07, 2024

Professional and friendly very quick accurate and affordable. My one and only Toyota stop. Thanks Ian great job. More

by Tbhgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian in service.
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