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Courtesy Toyota of Brandon
Tampa, FL
1,472 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,472 reviews
December 21, 2024
Purchased a used high mileage Sienna minivan with the help of Roger M. Traveled from several states away and made the trek directly to the store location in Brandon, Fl. I met Roger M. in person, having help of Roger M. Traveled from several states away and made the trek directly to the store location in Brandon, Fl. I met Roger M. in person, having only spoke/text him previously. From the first phone call to delivery of the vehicle, he is exceptional. This dealership can be a model to other vehicle stores/dealerships throughout the nation and around the world. I was at the store for a few hours, witnessing how each employee works with customers and their co-workers. The store is clean and very inviting. This is a high volume store, so expect a high wait time, depending on the day of the week. Nowadays, people use text message for transactions. Call the store. Exceptional service from start to delivery with the help of Roger M. Very pilot and courteous. Roger M. was up front about the vehicle and expectations about the business. More
by Traveler
Employees Worked With
Roger Mukherjee
December 20, 2024
I when there to have two different departments work on my car when the first department was finished they took it to the second department without my knowledge which sped up the process and when service was car when the first department was finished they took it to the second department without my knowledge which sped up the process and when service was done they came and found me everything was done smoothly More
by Griff3420
Employees Worked With
Sunny Varghese(Sunil)
December 19, 2024
Courtesy Toyota of Brandon is an excellent place to shop for a car. I found myself in an emergency situation without a vehicle for several days, but they quickly helped me get into a new car. I'm incredibly for a car. I found myself in an emergency situation without a vehicle for several days, but they quickly helped me get into a new car. I'm incredibly grateful for the outstanding customer service provided by Patrick and the entire staff at this location. I definitely recommend checking this place out. The customer service here remains exceptional, especially from Vincent. He goes above and beyond to assist you and ensures your car is taken care of whenever you need repairs. More
by xvrpaz22
Employees Worked With
Vincent
December 19, 2024
2024 Excellent service with excellent professionalism. Khaleddid a tremendous job of taking care of our needs. He worked diligently to make sure we had all our options We would highly recommend him. Khaleddid a tremendous job of taking care of our needs. He worked diligently to make sure we had all our options We would highly recommend him. More
by Jasmin Lacevic
Employees Worked With
Khaled
December 18, 2024
The came in with one of the lower initial prices among other dealerships in the area. Did some prep online and was in and out of the dealership in 2 hours. other dealerships in the area. Did some prep online and was in and out of the dealership in 2 hours. More
by Giannib
Employees Worked With
Josh Norris
December 16, 2024
The floor salesman were what you would expect, but the woman in the finance department almost sank the entire deal herself. I repeatedly told her I was not interested in any of the extras and to please st woman in the finance department almost sank the entire deal herself. I repeatedly told her I was not interested in any of the extras and to please stop asking me. I started out very polite, but she ignored my requests and continued to ask if I wanted to buy more services. After the third time of her asking, despite me telling her to stop, I got up, walked out. I found the closest manager and told him that if they didn't resolve this right away I'm walking out. They found someone else to close the deal, but the blatant and obvious disrespect had me shaking in anger. I understand the games associated with buying cars, but I was never respected by her and she represents the dealership as much as anyone else working there. Apparently "No" doesn't mean "No" to them. It's been some time so I cannot remember the woman's name, but I still remember the experience. The Courtesy group is equally as awful and I doubt I would ever buy another vehicle from them again. I'd rather travel to another city before I step foot back in there especially the Toyota dealership. Before you set foot in any dealership do your homework, watch some videos on how to 'play the game', but most of all don't feel afraid to say no and walk out. More
by AverageCitizen
Employees Worked With
Cannot remember
December 16, 2024
My last visit was good. My service advisor Sierra was very nice, accommodating and helpful. Waiting time is not that bad considering there's a lot of customers. My service advisor Sierra was very nice, accommodating and helpful. Waiting time is not that bad considering there's a lot of customers. More
by Jun
Employees Worked With
Service Advisor Sierra
