Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Courtesy Toyota of Brandon
Tampa, FL
1,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,438 reviews
December 16, 2024
The floor salesman were what you would expect, but the woman in the finance department almost sank the entire deal herself. I repeatedly told her I was not interested in any of the extras and to please st woman in the finance department almost sank the entire deal herself. I repeatedly told her I was not interested in any of the extras and to please stop asking me. I started out very polite, but she ignored my requests and continued to ask if I wanted to buy more services. After the third time of her asking, despite me telling her to stop, I got up, walked out. I found the closest manager and told him that if they didn't resolve this right away I'm walking out. They found someone else to close the deal, but the blatant and obvious disrespect had me shaking in anger. I understand the games associated with buying cars, but I was never respected by her and she represents the dealership as much as anyone else working there. Apparently "No" doesn't mean "No" to them. It's been some time so I cannot remember the woman's name, but I still remember the experience. The Courtesy group is equally as awful and I doubt I would ever buy another vehicle from them again. I'd rather travel to another city before I step foot back in there especially the Toyota dealership. Before you set foot in any dealership do your homework, watch some videos on how to 'play the game', but most of all don't feel afraid to say no and walk out. More
by AverageCitizen
Employees Worked With
Cannot remember
December 16, 2024
My last visit was good. My service advisor Sierra was very nice, accommodating and helpful. Waiting time is not that bad considering there's a lot of customers. My service advisor Sierra was very nice, accommodating and helpful. Waiting time is not that bad considering there's a lot of customers. More
by Jun
Employees Worked With
Service Advisor Sierra
December 15, 2024
The service writers are good. However, I agreed to a wheel alignment at a specific price and when I checked out there was a shop fee of $19 added to the bill. This is why people d However, I agreed to a wheel alignment at a specific price and when I checked out there was a shop fee of $19 added to the bill. This is why people don’t come back to the dealership for service. Really dumb idea that hurts repeat business and when my warranty is up I’ll get service elsewhere. Also had a problem at Courtesy Nissan gouging me on a lease return fee which I caught before it was too late. I hope management sees this. More
by sswendell
Employees Worked With
Basseem
December 14, 2024
Vincent was my service agent and he was awesome. He was friendly, professional, courteous, honest and kept me informed of every detail. I’ve had many Toyotas through the years and they’re reliable He was friendly, professional, courteous, honest and kept me informed of every detail. I’ve had many Toyotas through the years and they’re reliable and dependable cars. More
by pnsflamingo
Employees Worked With
Vincent - service agent
December 11, 2024
Kaled was very responsive and had great follow up. Got me the information I needed via email and phone saving me the time from sitting at the dealership. Got me the information I needed via email and phone saving me the time from sitting at the dealership. More
by Todd_jordan
Employees Worked With
Khaled Yahiaoui
