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Courtesy Toyota of Brandon
Tampa, FL
1,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,438 reviews
December 22, 2024
Arrractive appearance, clean, polite staff. My one objection is that they do not vacuum and wash the car after servicing. I have been leasing cars, mostly Honda and Nissan in 3 different sta My one objection is that they do not vacuum and wash the car after servicing. I have been leasing cars, mostly Honda and Nissan in 3 different states, Illinois, Mississippi and Florida for over 25 years (3 year leases) and every dealership except this one has returned my car in immaculately condition. It’s disappointing More
by N/A
Employees Worked With
David in sales, Shannon in service
December 22, 2024
Annoying sales people desperate to make a sale. Service was not much better. The only good thing about my recent visit was service advisor Muhammad Nasser Service was not much better. The only good thing about my recent visit was service advisor Muhammad Nasser More
by Buyacp
Employees Worked With
Muhammad Nasser
December 21, 2024
Purchased a used high mileage Sienna minivan with the help of Roger M. Traveled from several states away and made the trek directly to the store location in Brandon, Fl. I met Roger M. in person, having help of Roger M. Traveled from several states away and made the trek directly to the store location in Brandon, Fl. I met Roger M. in person, having only spoke/text him previously. From the first phone call to delivery of the vehicle, he is exceptional. This dealership can be a model to other vehicle stores/dealerships throughout the nation and around the world. I was at the store for a few hours, witnessing how each employee works with customers and their co-workers. The store is clean and very inviting. This is a high volume store, so expect a high wait time, depending on the day of the week. Nowadays, people use text message for transactions. Call the store. Exceptional service from start to delivery with the help of Roger M. Very pilot and courteous. Roger M. was up front about the vehicle and expectations about the business. More
by Traveler
Employees Worked With
Roger Mukherjee
December 21, 2024
Poor excuse for customer service. I leased a Tundra earlier this year and was given only 1 smart key. Toyota issued a recall to give the second smart key free of charge since they are I leased a Tundra earlier this year and was given only 1 smart key. Toyota issued a recall to give the second smart key free of charge since they are recovering from a chip shortage. I called up Courtesy Toyota of Brandon to schedule an appointment and was given some attitude by the service department telling me “we only deliver one key.” I showed them the recall, the parts department ordered it. After a bit of back and forth, I finally got an appointment to come in for the second smart key to be set up. I called to let them know I couldn’t be able to make it because something came up. There was no appointment set up. I told the service department what it was for but the operator told me there wouldn’t be a key available and he would have to email the parts department to call me back. I told him that it was already set up and the key was ready but he got very snarky and said “well, you can set up the appointment, if the key is here, it’s here. If it’s not, it’s not here.” I am up to my last nerve with these people. I wish I never came to this dealership in the first place. Since day one, it has all been going downhill. At least I am given the “Courtesy” to be screwed by them. More
by user
Employees Worked With
Nate Auvil
December 20, 2024
I when there to have two different departments work on my car when the first department was finished they took it to the second department without my knowledge which sped up the process and when service was car when the first department was finished they took it to the second department without my knowledge which sped up the process and when service was done they came and found me everything was done smoothly More
by Griff3420
Employees Worked With
Sunny Varghese(Sunil)
December 19, 2024
Courtesy Toyota of Brandon is an excellent place to shop for a car. I found myself in an emergency situation without a vehicle for several days, but they quickly helped me get into a new car. I'm incredibly for a car. I found myself in an emergency situation without a vehicle for several days, but they quickly helped me get into a new car. I'm incredibly grateful for the outstanding customer service provided by Patrick and the entire staff at this location. I definitely recommend checking this place out. The customer service here remains exceptional, especially from Vincent. He goes above and beyond to assist you and ensures your car is taken care of whenever you need repairs. More
by xvrpaz22
Employees Worked With
Vincent
December 19, 2024
2024 Excellent service with excellent professionalism. Khaleddid a tremendous job of taking care of our needs. He worked diligently to make sure we had all our options We would highly recommend him. Khaleddid a tremendous job of taking care of our needs. He worked diligently to make sure we had all our options We would highly recommend him. More
by Jasmin Lacevic
Employees Worked With
Khaled
December 18, 2024
The came in with one of the lower initial prices among other dealerships in the area. Did some prep online and was in and out of the dealership in 2 hours. other dealerships in the area. Did some prep online and was in and out of the dealership in 2 hours. More
by Giannib
Employees Worked With
Josh Norris
