Courtesy Toyota of Brandon

I went to Courtesy Toyota to ask a simple question regarding my Honda that I had purchased there almost 2 years ago and left the dealership driving the vehicle I always wanted......Highlander. The who regarding my Honda that I had purchased there almost 2 years ago and left the dealership driving the vehicle I always wanted......Highlander. The whole process was done in a reasonable amount of time and the customer service we received from both Mario and Eric was superb. I would highly recommend Courtesy Toyota to all my friends and family. I especially appreciated the fact that Eric remembered my husband and I from our first visit in March 2010. Kudos Eric Carothers! More

I have been wanting to experience the Toyota Highlander for several months and was very pleased with how Miguel made it such a smooth transaction. He was very knowledgeable about the Toyota product and wa for several months and was very pleased with how Miguel made it such a smooth transaction. He was very knowledgeable about the Toyota product and was helpful to make sure that my vehicle had the options I preferred, not just to sell a car. He has, by far, exceeded any car salesman I have EVER come in contact with and hope he is still around to sell me my next TOYOTA. I love it! He was most attentive to get to know me and my family to make sure it was the right vehicle for what we were going to use it for. I am very happy with my Highlander and can't wait to purchase my next vehicle from Miguel at Courtesy Toyota! Way to go folks! Thanks More

Chris went the extra mile for me to ensure that I not had the auto I wanted, but that it did not exceed the budget I presnted to him. Not your typical car salesman. Not pushy, insisting, nor dishonest. Al the auto I wanted, but that it did not exceed the budget I presnted to him. Not your typical car salesman. Not pushy, insisting, nor dishonest. Allowed me the time to make up my mind and not try and push me into something I may not have been happy with. More

I purchased a new 2011 Carolla LE, of which my color,interior and options were not on the lot. During the week it took to take delivery, I was given a rental, most dealerships I dealt with would n color,interior and options were not on the lot. During the week it took to take delivery, I was given a rental, most dealerships I dealt with would not have done that. I asked. Had all my questions answered. Robert even saved me the trouble of reading the manual to set up my Bluetooth devices. I did have two items on back order, they showed up about a week later, but at least the rest were in stock. Good experience so far, and I hope it continues. More

Robert Castellano was a very professional and friendly salesman! He was always polite and truthful. He was honest and above board on the vehicle and pricing. He worked with me for over 6 weeks to get m salesman! He was always polite and truthful. He was honest and above board on the vehicle and pricing. He worked with me for over 6 weeks to get me the right vehicle, at the right price and with all the features that I wanted. I'd buy another vehicle from Robert and Courtsesy Totota. A very satisfied customer. More

Called to get just basic info on the car and gave extremely vague info and had no idea what he was talking about. Called for a car that they just got in from a trade-in and the gentleman informed me extremely vague info and had no idea what he was talking about. Called for a car that they just got in from a trade-in and the gentleman informed me that the car was in "pretty good" condition. Asked Rick what the specs would fall under if he was to say for KBB or NADA and still said "pretty good". Extremely rude and vague, never considered the fact that I mentioned I was coming from 233 miles away, Virginia. Finally he never gave me a price and said car had no work done to it yet, since it had been traded in (NOTHING) not even a detail or any cosmetic work to the car. Pretty fishy considering he did not know any details about the car except that it had not been detailed or that it was in "pretty good" condition. I appreciate that Rick did email me the carfax promptly and also told me to go to the website. More

Vistor was rude to me and very sarcastic. I had a sereo stolen from my car while it was there and they wouldn't do anything. Not an honest place at all. Find someone else to work on your car. stolen from my car while it was there and they wouldn't do anything. Not an honest place at all. Find someone else to work on your car. More

I have never felt more ripped off in my life! I brought a 4runner in for a recall that I purchased at that dealer and asked them to check the rest of the car over. They said I needed $4000 worth of re a 4runner in for a recall that I purchased at that dealer and asked them to check the rest of the car over. They said I needed $4000 worth of repairs! One example: They wanted to charge me $1248 to fix the A/C that was not working very well. I said no thanks, I'll just pick up the car. They said I could not have the car back unless I paid them a $218 dianostic fee or had the work done there! I took the 4runner to a local garage and they fixed the A/C for $237. Courtesy Toyota was going to charge me $1011 MORE!!! More

Had worked with Mr Castellano for a month on what kind of car I wanted. I finally decided on a Prius III. I was going through the USAA car buying service and had arrived at a price on the car I wanted. Mr car I wanted. I finally decided on a Prius III. I was going through the USAA car buying service and had arrived at a price on the car I wanted. Mr Castellano had sent me an email stating the total price of the car to include TT&L. I was told I would need to put a deposit down on the car as they would have to do a dealer trade with another dealer. I agreed and asked if I could drop by and put the deposit down. Mr Castellano emailed he would be off for the next two days and I could drop it off when he came back. When the two days were up I asked if I could drop off the deposit and when I could expect the car. Mr Castellano told me it would be almost two weeks to get the car and to hold on to the deposit. I waited the two weeks and asked if my car had arrived. Mr Castellano wrote me they couldn't get the car I wanted wanted and that the price we had agreed on would not be honored and the price would be more. I walked away. I would never recommend this company as they go back on their word and are untrustworthy. More

From the time I bought my new Camry here in 2007, I have gotten nothing but BS promises from every department in this dealership. Starting with warranty trouble, - two times , within the first 3 months. Loa gotten nothing but BS promises from every department in this dealership. Starting with warranty trouble, - two times , within the first 3 months. Loan resigning 2 times just to get the paperwork right. I traded in my son's truck with an Ipod and some other things that just "up and disappeared". I dont know what is worse, the lazy sales department or the pushy service drive staff. Oh wait, I almost forgot. It's definitely sales. When my lease was coming due I came in asked for my salesman (wasn't there.....whooda thunkit?) and was placed with a young girl that would have been a better product specialist for her cellphone than she ever tried to be for my new Camry. Stay away from this low-quality, high priced, bad attitude store. Try the other dealers first. More