Courtesy Toyota of Brandon

demondr1 responded

I dont believe that is possible at this point. I will tell you what happened so perhaps you can train your people better. When I arrived at the dealership to pick up my vehicle and handed over my plate I was asked for insurance info. I provided my policy number but was told they need to see proof the vehicle was covered. I explained to my knowledge there is a grace period from the time you pickup the vehicle to the time you tell your insurance company. I was told its corporate policy that they needed to see proof and I was told to sing up on my phone. For background, Im over 50 w 20 years in IT security and before that 15 years of restaurant work (two things I know are tech and customer service). I do not do business on my phone (nor should you). However I was forced to in this instance and when I was visibly upset, instead of the young lady offering anything close to customer service she chose to bring her manager out ( a bald d-bag of an individual) who spoke to me like I was a child who needed assistance working his phone and informed me this is the corporate way. At that point my wife had to leave the dealership to prevent causing a scene (she honestly wanted to smack that guy for his attitude). So I spent the next 30 minutes pissed off fighting my allstate app, then feeling rushed once I finally gained access I singed up for the offered policy to get it done. This was way more coverage than I needed and because I was 6 days away from renewal they hit me with a $190 fee for the 6 days of coverage. All this is on me of course but the treatment I received was pathetic. Now while all this was going on it was Friday, the sun was setting and I had to travel across Tampa and get back to Largo. I arrived in time to beat the traffic but clearly that didnt work out. Also I was standing in the lobby, at the high top table next to the door the whole time, obviously frustrated. Here is where your people failed. When seeing an obviously unhappy customer did they make any effort to appease the situation? NO. They made it worse but walking by every 15 minutes asking if I was done yet. How about "Hey, Im sorry we cant work around this policy but can I get you something to drink or a more comfortable place to sit while you work on that?" So I complied, eventually got my truck, sat in two hours of traffic to get home and still never actually saw the truck in the daylight. The next morning when I finally got a good look at it I noticed damage I didnt in the lights of the dealership and I was already still pissed from the way I was treated. I called my salesman to say I wanted out of the deal to which he replied that wasnt an option, there is no cooling off period in FL. He said he wanted to make me happy with the purchase so I sent him pics of the damage on Saturday, he said he would have the body shop look on Monday and call me back. That call never came so I consider that strike 3. I feel my only recourse is to spend my time on as many sites as I can giving you 1 star reviews in hopes someone else can avoid what I went through. I realized later this is the 13th car I purchased, 12 of them coming from dealerships like yours (1 88 4 runner from a friend and damn I miss that truck, my '22 isnt nearly as cool). And even way back in the day when I was buying $4K used Toyota corollas, I was treated way better through the entire process. I guess customer service is a lost art. At least Toyota quality is still a thing.