Courtesy Toyota of Brandon

MY WIFE AND I WAS TREATED VERY PROFESSIONALLY. ROBERT CASTELLANO WILL BE THE ONE TO SEE FOR OUR NEXT TOYOTA VEHICLE. VERY FRIENDLY AND PERSONABLE, YOU COULD NOT HAVE A BETTER EMPLOYEE. CASTELLANO WILL BE THE ONE TO SEE FOR OUR NEXT TOYOTA VEHICLE. VERY FRIENDLY AND PERSONABLE, YOU COULD NOT HAVE A BETTER EMPLOYEE. More

Steve is very knowledgable and took the time to listen to us and what our needs are. He found the right vehicle for me and made this the most pleasant car buying experience I have ever had. I was surpris us and what our needs are. He found the right vehicle for me and made this the most pleasant car buying experience I have ever had. I was surprised to find ou he is a relative newbie to the business - his knowledge and level of professionalism certainly don't give you that impression. I have already recommended him and Courtesy to 2 friends! More

Form the first contact with my salesman Mr. John Schofield, to the financing loan with Jay and Alex, it was a most pleasant experience. People are very helpful and friendly, very professional. I'd Schofield, to the financing loan with Jay and Alex, it was a most pleasant experience. People are very helpful and friendly, very professional. I'd defintely recommend this dealer to friends and family. My special thanks to John Schofield, his deal with me was excellent. He is a true star! More

Very nice waiting area, clean and seating area is great. Also free coffee and slushies are awesome. Fast and friendly service, and they are willing to go the extra mile for you.. Also free coffee and slushies are awesome. Fast and friendly service, and they are willing to go the extra mile for you.. More

Steve Blank was truly amazing from my first contact with him through delivery of the vehicle. Very thoughtful, courteous, and great follow through. Can't say enough good things about him, Alan the sales man him through delivery of the vehicle. Very thoughtful, courteous, and great follow through. Can't say enough good things about him, Alan the sales manager, and Christian who had the vehicle brought in from another dealership. More

Very unprofessional, rude, and refused to answer phone calls or questions. It took over a month and 4 contracts to finally purchase my truck. The first time I spoke with Alex he quoted me all the numbers calls or questions. It took over a month and 4 contracts to finally purchase my truck. The first time I spoke with Alex he quoted me all the numbers told me what my monthly payment & APR would be and that he would have everything over night in the mail the very next day. Well 4 days later all the paperwork showed up, nothing was correct. My name was spelled wrong, birthdays were wrong, truck pricing was wrong, APR was wrong, the monthly payment was way more than we agreed upon, and the mileage disclosure was wrong (he stated that it had 15 mi when it really had 164, which I found out about a month later when the truck was finally delivered). When I attempted to contact Alex regarding this matter he had nothing to do with me. I left countless messages on his phone, left messages with the secretary who put several notes on his desk, and even tried going through his boss Jay Freeman. I was told everyday and time I called "that they are very busy with other customers" so what does that make me..Chopped liver like it's so hard to take 5 minutes and return a phone call? When Alex finally did call me back it was as if he were inconvenienced, and that I should be OK with the paperwork he provided. I tried to explain all the deficiencies, but he didn't listen and sent a new contract with only the cash price of the truck changed, and nothing else. We then contacted Debbie Melton the customer relations lady she was just as rude and curt as Alex. Instead of hearing what our complaint was she gave us even more attitude and told us to go some where else, when all we wanted was a return phone call and our names spelled right on the $32,000 contract. About 3 weeks after I first started this buying experience, a 3rd contract was sent along with the truck, however when they got here, once again nothing was right. The truck had NO plates, registration, it was damaged, and had 154 more miles than Alex stated. Essentially now I had a 5000lb paper weight sitting in my back yard. Only after my wife was on the phone with the dealer for hours, being hung up on by the salesman Victor Perry, because she was "being rude and upset with him", and passed around from person to person did she finally get a hold of the sales manager Jeremy Dodson. He had Alex send the corrected contract with the registration, and 4 weeks later we were able to drive our new truck. This was the worst car buying experience I ever had, the only reason I was persistent was because the price was the best I found for the truck I wanted. Courtesy Toyota needs to understand that people are not paying them with monopoly money, they work hard for that money, and should be treated with respect when they choose to spend their hard earned cash at Courtesy Toyota, or any where else for that matter. Alex, Jay, Debbie, Victor, and the management team needs some serious life lessons in people skills, Just showing some "Courtesy" towards someone goes along way. More

Steve Blank was a true professional. He stayed incontact via e-mail and phone from the time I initially contacted him through the negotiation process and to the after action review. The Used Car Sales pers via e-mail and phone from the time I initially contacted him through the negotiation process and to the after action review. The Used Car Sales personnel were professional and courteous. I did not get what I wanted for my trade, but we were able to negotiate to a point where we both were confortable leaving the table. Overall, I would work with Courtesy Toyota for my next vehicle purchase. More

I pulled in for an oil change today and was greeted by a top notch service advisor "Miguel" who handled everything perfectly and in a timely manor. If it wasn't for him I would have been looking at 15k for top notch service advisor "Miguel" who handled everything perfectly and in a timely manor. If it wasn't for him I would have been looking at 15k for a new transmission on my AMG. Great place and I realize that of all the bad stories you hear about dealerships this one will do you right!!! More

Myself and wife had a very pleasurably experiance purching a toyota venza from Mr. Robert Castellano, he is very kind and knowledgable also delivered what he promised us.This was the best experiance purching a toyota venza from Mr. Robert Castellano, he is very kind and knowledgable also delivered what he promised us.This was the best experiance we ever had purching a car, after speaking to Mr. Castellano a few times i know that he wanted to help us purchise our new car. We drove about 2 hour to get there, we are very happy with our new car, thanks to Mr. Castellano. More