Courtesy Toyota of Brandon

I was contacted by Mr.Tymec in Oct. about my recent oil change at courtesy and then he asked me if they could buy back my 4runner. I then made an appointment with him. He looked at my 4runner and then I change at courtesy and then he asked me if they could buy back my 4runner. I then made an appointment with him. He looked at my 4runner and then I test drove a 2007 Sequoia.The deal seemed to be going great.My husband went in and also liked the car.We signed all documentation and then two days into me having the Sequoia Rick called me and told me I'd have to fix my windshield there was a crack in it.If he would have mentioned this to me when I came to pick the Sequoia up I would have had this done thru my insurance.Then he asked me to put the 4runner back on my insurance ( I had cancelled it when I picked up the Sequoia) and call my insurance company in a few days and tell them there was a crack in it. I am a very honest person and could not do this.. I felt it was fradulant for me to do this and not honest. I told him I wouldn't do it. The next week the paper work on the Sequoia was wrong so my husband and I had to re sign. there was one paper they missed so someone had to bring it up to our house. It also took 3 weeks for them to issue a check to us which was part of our deal. Last week I had to go back in since no one ever told me this I had to sign off on the 4runner because it was a lease. to me this should have been done first. My 4runner sat there for one month and no one told me this important information. Anyway we are very dissapointed in this deal and will not return to purchase anymore vehicles from Courtesy. Lastly I would also like to say when we leased our 4runner in 05 it was presented to use as a new car. At my 1st oil change I found our this car had been hit on Courtesy's lot, it was not disclosed to us. I thought I'd give Courtesy the benefit of the doubt but unfortunatly this deal was sour as well. Heather Lynne Montez More

GOOD POINTS: I researched the vehicle I was looking for GOOD POINTS: I researched the vehicle I was looking for and Mark was able to seal the deal with a good price over the internet. Since I already had GOOD POINTS: I researched the vehicle I was looking for and Mark was able to seal the deal with a good price over the internet. Since I already had the finance aspect taken care of, the process was completed within a short time. "Staff were friendly and down to earth." NOT SO GOOD POINTS: I drove three hours to get the vehicle and contacted Mark before leaving to ensure everything would be lined up. When I arrived, the vehicle was not detailed as expected. There was a newspaper, coathanger and matches still left inside and the drivers side mat had dirt on it as if it had been driven recently. The vehicle had 400 more miles on it than originally posted and the truck was on empty. I informed Mark of these issues and when he went to get gas he only filled it to a half a tank. I also think the smoking area for employees shouldn't be at the front doors since this is where your going to give the first impression to customers. Since I have purchased a new vehicle every two years since I was eighteen, I would say they would get the lowest ranking of past experiences. More

The entire experience was very professional. Monique, our sales representative was very helpful and most importantly wasn't pushy. Everyone was very pleasant and answered all of questions. I would defi our sales representative was very helpful and most importantly wasn't pushy. Everyone was very pleasant and answered all of questions. I would definitely recommend this dealership and specifically Michael and Monique if you’re looking for a vehicle. If your looking for a fair price and excellent service, to Courtesy Toyota. More

Everyone in the sales and accessories departments was very friendly and helpful. We have no way of knowing whether we got a good price or not since statistics are not available as to how much others have very friendly and helpful. We have no way of knowing whether we got a good price or not since statistics are not available as to how much others have paid for the same vehicle. I feel it was fair. We did find that after the sale the service department was absolutely horrible. We called ahead to see if we could get the beeping noise for the remote door lock/unlock turned off. We were told it would take 5 minutes so just stop by anytime. When we arrived at the service department after waiting in the vehicle for 15 minutes and not being approched by anyone my husband went inside. He was VERY RUDELY told to go wait in the truck. It was at least another 10 minutes before a very annoyed employee walked over and while my husband was trying to explain what we wantted done (very simple) said that's not possible it's part of the alarm system. It took a long arguement with this individual before he would shut up long enough for us to explain what we needed. Then we were told by him that it would be at least two hours before someone could get to it. He then walked away and was no where to be found so we were never able to get this individuals name. We went into the dealership to complain and Shelly in the accessories department was very helpful and immediately addressed our issue and had the beep turned off in just a few minutes. Jerry also tried to assist us, but we were unable to located the rude service department individual. We would like to thank them both again for being attentive to our needs. Unfortunately we pre-paid for a service agreement and are hoping that we do not run into this individual again. We will have major issues if this is the treatment we get when arriving for every oil change and routine service! More

Purchasing a new Corolla from Courtesy was pressure and stress free. The staff was very professional and knowlegeable. Having the exact car in stock that I wanted coupled with a $1000.00 rebate was a real stress free. The staff was very professional and knowlegeable. Having the exact car in stock that I wanted coupled with a $1000.00 rebate was a real deal clincher. From start to finish an enjoyable experience. I would recommend Courtesy Toyota to faily and friends. More

Very pleased with the service, the friendly and professional way that the members of the Courtesy team conducted themselves. We bought 2 cars from this dealer on the same day and will certainly go professional way that the members of the Courtesy team conducted themselves. We bought 2 cars from this dealer on the same day and will certainly go back aagain. Both cars were very well represented on the internet and were better than expected when viewed. More

I had the intention of visiting 4 dealers to get the best deal I could. I usually walk out when I get pressured by a salesman. This time I got none of that and found that I enjoyed spending my money. We pu deal I could. I usually walk out when I get pressured by a salesman. This time I got none of that and found that I enjoyed spending my money. We purchased 2 cars and found no reason to go anywhere else. I hope the service department is as accomodating as the sales department. Mike was a pleasure to meet and would highly recommend Mike and coutesy to anyone looking for a pleasent relaxed shopping experiense. More

Tim and John were fantastic! I enjoy dealing with up front and honest people and they both fit that bill. I had been communicating with Tim for awhile and he was always prompt with returning informatio front and honest people and they both fit that bill. I had been communicating with Tim for awhile and he was always prompt with returning information from my inquiries. From the time my wife and I came into the store, we were treated very well and with patience. The sales process was quick and direct and Jay, the finance guy, was on top of all the paperwork. I highly recommend Courtesy Toyota and their fantastic staff! More

We've purchased cars at dealerships all over the east coast over the years and I can honestly say that the experience at Courtesy Toyota was the most pleasant. Everybody was extremely nice and friendly. coast over the years and I can honestly say that the experience at Courtesy Toyota was the most pleasant. Everybody was extremely nice and friendly. The whole process was fast and efficient. We compared a few cars in the same class and the Toyota stood out as the best in my view. When it comes time to purchase a second vehicle, we are certainly going back to Courtesy Toyota. More

John was very helpful through the internet process and also through the sale of the vehicle when my wife daughter and I came in to see the vehicle. Mike was very professional and when I asked for the pric also through the sale of the vehicle when my wife daughter and I came in to see the vehicle. Mike was very professional and when I asked for the price he did not play the old dealer game with me. he gave me the price immediately and did not have to get back with me. Over all I was very satisfied with my courtesy toyota experience. The floor mats John promised us were mailed to my daughter in gainsville very quickly and the tag came today. John went over the vehicle with my daughter thoroughly and she understood his explanation of everything. From beginning to end everything was great. Thanks More