Courtesy Toyota of Brandon

I live in Lakeland and I went to my local dealership trying to purchase a Prius. I was treated terribly. That is why I called your dealership. My initial phone call went no where. The salesman could trying to purchase a Prius. I was treated terribly. That is why I called your dealership. My initial phone call went no where. The salesman could find me a car that fit in my budget and really didn't want to go the extra mile to make me want to drive from where in live. When I called your dealership again, I was fortunate to speak with Steve Blank who spent a great deal of time on the phone finding me the car I was looking for. He worked hard with his Internet director to get me to the price I could afford so I appreciate that very much. When I arrived at the dealership on Saturday night I was treated like a family member. He stayed past 10 pm to make sure I understood all the features and answered any concern I had. I own a hair saloon so I run into a lot of people on a daily basis. Mr. Blank you have earned my customer base and I will send anyone I know to you who is looking for a car. Thank you for being so understanding and doing what you said you would. More

Excellent quality service both before and after purchase. No matter what kind of questions or issues I have, employees are always super friendly and helpful creating a high level of comfort and safety. A vis No matter what kind of questions or issues I have, employees are always super friendly and helpful creating a high level of comfort and safety. A visit in the dealership makes me feel like going home. :) More

My experience with Steve Blank was truly one of the most special car experiences I have ever had. I have purposely postponed a car purchase becuase of the "Stress" and the "This is the Best Deal For You" t special car experiences I have ever had. I have purposely postponed a car purchase becuase of the "Stress" and the "This is the Best Deal For You" that I have been put through in the past. Mr. Blank was warm, cheerful and made me feel like a friend. He knew that I am "Environmentally Concisous" and picked out a Prius Model that matched my personality to perfection. The experience was relaxed and I felt like a family member. His office full of orchids and lovely plants made me feel like I was in his home, not a "sales office". He was quick to bring me refreshments. The finance department, Mr. Kristian Basanta was also a gem. He made the "Number" side of the equation just as pleasant. I also want to mention that I have referred many of my customers to Mr. Blank, since we are in the Brandon Chamber of Commerce together and have been actively involved in BNI together for many years. I know in my heart that I can always send a referral to Mr. Blank and Courtesy Toyota. I was not a number, but treated like a member of the Courtesy Toyota Family. Thanks also to Mr. Jeremy Dodson, whose quick but friendly acknowledgment made me know how important a customer is to his dealership. I also want to thank Mrs. Sally Buck. She is a gem at Courtesy Toyota. Her upbeat personality and warm way she greets the Courtesy shopping adds an element that is lacking in most buisnesses and she did such a lovely job with my tinting (it really blinged out my Prius). In closing I really want to thank everyone involved in this experience, especially Steve. You will always be the first person I send my customers too who are looking for a new car and I truly appreciate everything you did to bring a smile to my experience. More

Mr. Loi Nguyen is the first sales person that did not make me feel suffocated. Also he listened to what I wanted,which in that case I had no idea what I wanted. He was very patient with me and showed me make me feel suffocated. Also he listened to what I wanted,which in that case I had no idea what I wanted. He was very patient with me and showed me many vehicles. Also the sales manager was very nice and did not try to sell me a new car only, he gave me many choices and different scenarios. He had Loi show me the cars that were going to work within my budget with out any pressure. My experience at Courtesy Toyota was the best I have ever had at any car dealership. Thank you Courtesy Toyota. More

Steve Blank doesn't waste your time with negotiating or showing you vehicles that don't meet your criteria or needs. He is exceptional in his customer focus and customer service and a competitive price or showing you vehicles that don't meet your criteria or needs. He is exceptional in his customer focus and customer service and a competitive price. You won't be disappointed by the sales effort here. More

Very friendly atmosphere. Made you feel like family. Sales man was not pushy, he let you take your time and made you feel like you were in charge. Sales man was not pushy, he let you take your time and made you feel like you were in charge. More

My husband and I were looking at a new vehicle, my last vehicle was a Camry. We were looking at both a Camry and a VW, the deciding factor for us was the way we were treated. Steve was friendly, helpful, a vehicle was a Camry. We were looking at both a Camry and a VW, the deciding factor for us was the way we were treated. Steve was friendly, helpful, and made our experience a pleasure. I would recommend anyone go to this dealership More

Courtesy Toyota of Brandon should feel honored to have such a Gem working with them as Steve Blank is. I was referred to him by friends and with each meeting I saw more and more of his stellar qualities, such a Gem working with them as Steve Blank is. I was referred to him by friends and with each meeting I saw more and more of his stellar qualities, more even than the praises sung by my friends who felt he was beyond exceptional. Steve is so genuine and attentive, because of his pleasant and friendly nature it was a joy to hear from him and I looked forward to each of our meetings. His focus and participation, input and point of view was so helpful when making decisions on which 2013 Toyota Rav4 to select. He truly understood the mixed emotions I experienced and was so supportive. I am so glad we met, he made this experience what it was. Outstanding! More

This is the second new car we have purchased from Steve Blank, he makes the new car purchase an enjoyable experience. He gave us his best price with a no pressure approach, this is a person who really care Blank, he makes the new car purchase an enjoyable experience. He gave us his best price with a no pressure approach, this is a person who really cares about the buyer, refreshing. We also worked with Dave Errity who was just as helpful. If we ever need another new car, my first call will be to Steve Blank who makes you feel like an old friend. More

Had been to couple of dealers in person to enquire about my new Rav4 , but the price was not convincing to me . Had done my home work with the price quote that i was looking for but no luck for 2 weeks . Me my new Rav4 , but the price was not convincing to me . Had done my home work with the price quote that i was looking for but no luck for 2 weeks . Meanwhile was enquiring online ( internet sales) with various dealers for a quote . Have to specify J.R. Reynold was the one who came up with a quote and initiated a meaningful conversation regarding the price that I had in mind . J.R Reynold was polite/friendly and was paying attention to what my requirement was in terms of price . He worked through with his team and finally got me within my range . Really appreciate his follow-ups which is one of the key qualities of a sales person Would like to thank J.R. Reynold for trying to engage and accommodate his customers at ease. Process was quick and I got what i wanted . Would recommend Brandon Courtesy to everyone . More