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Courtesy Toyota of Brandon
Tampa, FL
1,437 Reviews
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Showing 1,437 reviews
March 29, 2014
I gave this dealership a five-star rating for quite a few reasons: This was my first car purchase ever! I'm a 28 year old woman and have never owned a car, so just the idea of car shopping gave me a migra reasons: This was my first car purchase ever! I'm a 28 year old woman and have never owned a car, so just the idea of car shopping gave me a migraine. I was nervous for many reasons, some of them being 1) I'm a woman so I was sure that they'd take me to the cleaners and not shoot straight with me 2) Was my credit good enough for a car? I hadn't ever bought anything this big so I had no idea what the financial side of car buying would be (I imagined a nightmare) and 3) I wanted something simple and didn't want a bunch of extras forced upon me. I am a motorcyclist, so the simpler, the better. Here was my experience: I saw them circling like sharks and I was pretty terrified. I HATE aggressive sales pitches and was sure that I was about to go through some gruesome experience. NOT SO. Dave (Errity) came right up and introduced himself. He obviously knew immediately that I was a first timer and he sat me down, asked me what I wanted and then went on a hunt for a little 5-speed manual Yaris. He did some preliminary business stuff, but a few minutes later he had me in the car for a test drive. (NOTE: I wanted a manual because I was coming from a motorcycle, but was REALLY rusty when it came to driving a manual car, so I was VERY, VERY self-conscious and nervous that this guy wouldn't take me seriously at all.) He got me right out onto 301, and he let me take it for a nice long ride. He was completely cool - he has the best calm demeanor ever and just spent some time talking to my mom (who came with me for moral support) and let me drive without any interruption or comment. I LOVED that car and that drive. We went right back to the dealership and started the process of pulling credit and adjusting my monthly payments to something I was comfortable with. My only issue was that I wanted a red Yaris SO BAD. Dave was so cool about my weird color hang up (hey, I'm paying that much money - I totally want a color I can live with!) that he immediately found it and promised to have it driven down. I didn't want to leave without buying it, but I thought the wise thing to do would be to shop around. I went over to Nissan, tested their Versa Note (ehh) and headed home. I was kicking myself for not staying at Toyota and buying that car RIGHT THEN. I came back the next night and Dave wasn't there so I felt a whole new wave of anxiety. Would they honor the good faith estimates that he'd set out for me? Would they be able to get me the red one that I wanted so terribly? Well, I got Mario and let me tell you - HE WAS JUST AS AWESOME AS DAVE! He was just a cool dude. He got me right back in the car, we went for another drive and then we were right back inside trying to locate me a red one. It was slightly difficult to locate a red Yaris, but in the end they did and I came back the next night for it. The sales guys were great. DAVE WAS SO AMAZING. Kristian worked with me with the loan. As a first time buyer my bank (Grow Financial) could not match Toyota's loan. Toyota REALLY treats their first timers well. I had always, ALWAYS heard never to take a car loan from the dealership, but to work with your personal bank - and after an hour or so at the bank even the bank loan officer agreed that yeah, for a first time car buyer (with the bank) I would have had to put down a few thousand dollars to bring the LTV rate to something they could work with. Toyota was just great. Kristian was awesome - at the end of it I was like "I OWN A CAR?!" and he just laughed and said, "Yup!" I could not recommend this place more. If Dave, Mario and Kristian are anything to go by then I imagine the entire crew must be pretty cool. I grew up with Toyota and I think their brand speaks for itself, BUT if it's dealerships and salesmen you're nervous of - don't be. The price was good, the payments were something I could live with, the customer service was just ASTOUNDING, and even though I was that annoying last customer of the night - they were genuinely pleased that I was pleased. I could keep going about how wonderful these guys were... THANKS DAVE SO MUCH! More
by VanessaJag
Employees Worked With
David Errity, Mario Canal
March 25, 2014
first I found out that when I sent a car thru the service first I found out that when I sent a car thru the service dept the parts pricing is higher thru the service side then the walk up counter so when I first I found out that when I sent a car thru the service dept the parts pricing is higher thru the service side then the walk up counter so when I asked for the manger tad came up front and said it is higher and if you don't like you don't have to come here. really this parts dept is a joke 2 sets of pricing and the manger is very rude. NEVER DEAL WITH COURTEY TOYOTA PARTS DEPT. YOU WILL BE SORRY More
by bmoore3627
Employees Worked With
tad bowling
March 22, 2014
I decided to visit Toyota today and Elizabeth Habig was very friendly to me and my wife . She was the best sales person we ever met. I have a great experience today I am a very happy buyer. very friendly to me and my wife . She was the best sales person we ever met. I have a great experience today I am a very happy buyer. More
by Buchananat
Employees Worked With
Elizabeth Habig
March 05, 2014
I bought my dream truck in Courtesy Toyota a couple of weeks ago. I already know what i wanted in features and the price that I can live with. I was greeted by one of the Salesmen Frank Croner. I explaine weeks ago. I already know what i wanted in features and the price that I can live with. I was greeted by one of the Salesmen Frank Croner. I explained what I wanted features, pricing and acceptable trade price for my old truck. He brought the exact truck that I had in mind and helped me meet the price that I wanted. Overall, the experience was positive and my salesman spent the time to listen and get what I wanted. Happy Buyer. Would recommend Courtesy Toyota to my friends. More
by mitchmatch55
Employees Worked With
Frank Croner
February 27, 2014
Steve Blank made this the best car shopping experience we have ever had. He is an asset to your company! We also wanted to mention Chris in finance was very helpful. With two children in tow he got us out th have ever had. He is an asset to your company! We also wanted to mention Chris in finance was very helpful. With two children in tow he got us out the door quickly. More
by kmeizo
February 25, 2014
Bait and Switch tactics! Went to this dealership after pricing out a 2014 Tacoma on TrueCar. I even called and Sean Bone, the internet manager, assured me they had it in stock and that the quote would be pricing out a 2014 Tacoma on TrueCar. I even called and Sean Bone, the internet manager, assured me they had it in stock and that the quote would be honored. After driving 30 miles and wasting my time filling out all the paperwork another manager walks in to tell me the car I wanted was not in stock but they could sell me another for almost $4000 more. I then showed him that they did indeed have a truck with the exact same options however he still refused to honor the quote. They have no respect for the customer, Avoid this dealership at all costs unless you like being taken advantage of. For the record, I was called by the general sales manager after posting a similar review on another site. He promised to make things right bla bla bla. A month has since gone by and as expected it was empty promises and words in the air. In response to the last comment by Mr Robert Johnson since somehow I am not able to reply inline. I was looking for a Tacoma not a Tundra and the sales manager did call and here we are two months later he couldn't locate a truck yet you have them on the lot. Heck, you're a Toyota dealership, if you can't locate a Toyota what are you doing in business. This is not about locating a car this is about customer service and old dirty tactics still being employed in this day and age. You could have easily discounted the truck you had onsite and honored the TrueCar certification but you chose to play the long game and try to let the whole thing fade away. It's your loss in the end because my lifetime value as a customer would have been worth to you a lot more than the few measly dollars you think you could have swindled off me in this deal. I no longer care for you to try and make things right, as far as I am concerned it's too little too late. Maybe you can learn from this and treat your next potential customer a little better cause it's your only chance to stay in business. As for this one, it will take a miracle to ever gain my business back! More
by MikoRo
Employees Worked With
Sean Bone
February 03, 2014
Courtesy Toyota is a military friendly dealership that really took care of all my car buying needs. They helped me find the vehicle that I wanted and went out of their way to make sure it got to the deal really took care of all my car buying needs. They helped me find the vehicle that I wanted and went out of their way to make sure it got to the dealership by the time I needed it. The purchase itself was quick and easy from test drive to financing. Steve Blank worked hard to make sure that I was satisfied and that my experience was pleasant. More
by floresjamesa
Employees Worked With
Aldo
February 03, 2014
Todd Deny is a great salesman. He is low key and never pushy but he is always helpful even after you have purchased your vehicle. He helped me with the Bluetooth for instance.I was looking for a new vehic pushy but he is always helpful even after you have purchased your vehicle. He helped me with the Bluetooth for instance.I was looking for a new vehicle with certain options. He found me one with the options I wanted plus more for the same price. When I buy my next vehicle I will be looking for Todd as my salesperson. More
by carolbrandon
Employees Worked With
Todd Deny
February 01, 2014
Great straightforward experience. Sunil did a great job in getting us the vehicle that we wanted for the right price. They will match USAA pricing and even give you an extra discount if you are an Active in getting us the vehicle that we wanted for the right price. They will match USAA pricing and even give you an extra discount if you are an Active Duty service member. Will definitely be purchasing my next car from Sunil at Courtesy Toyota. More
by JulioAcosta
Employees Worked With
Sunny Varghese(Sunil)
