Courtesy Toyota of Brandon

don't bother making an appointment I had an appointment one Friday morning about 3 weeks ago for my new car's first service (@4500mi). Showed up and was told it would be 1-1.5 hours. T I had an appointment one Friday morning about 3 weeks ago for my new car's first service (@4500mi). Showed up and was told it would be 1-1.5 hours. Turned into 2.25 hours. "We have people who just show up, so we take them as they come." Then why make an appointment -- followed by broad perplexed faces. I saw them take the car in at the 2 hour mark, so they did the work in 15 minutes. I didn't get a copy of the work they did, nor did they turn off the 5000-mile "service reminder" alert, which is now always on since the car rolled over 5000 last week. More

Thank you Gene and Rod Gene was so knowledgeable and couldn't be more helpful to me in a time of need! Rod helped me meet my financial goals for financing which is so appre Gene was so knowledgeable and couldn't be more helpful to me in a time of need! Rod helped me meet my financial goals for financing which is so appreciated! More

Alex was amazing! After 7 long days of trying to work out a trade in, I finally found Alex Grant. He worked hard to find just the right vehicle. He listened to what typ After 7 long days of trying to work out a trade in, I finally found Alex Grant. He worked hard to find just the right vehicle. He listened to what type of car I needed and why. He kept in contact by text but not pushy. He even came back early from lunch. A refreshing change. A true gentleman who cares about the client!! My husband is buying a car too. I'm pretty sure our 16 yr old will be getting a Toyota now too!! Thanks Alex!!! More

Great experience Jessica counts was a great help and made my purchase of my 2016 tundra is easy and painless and I'm really pleased with Jessica help and patience beca Jessica counts was a great help and made my purchase of my 2016 tundra is easy and painless and I'm really pleased with Jessica help and patience because I'm a hard person at time to please thank you so much Denis More

Internet Manager was extremely outstanding I was made sure I was a satisfied customer. Mr. Andrea has a great personally. I felt very comfortable purchasing my 2016 car from Courtesy Brandon, I I was made sure I was a satisfied customer. Mr. Andrea has a great personally. I felt very comfortable purchasing my 2016 car from Courtesy Brandon, Internet sales More

Don't buy a car here We were looking for a new Toyota. We have had Toyotas before and love the Highlander, so this should have been easy. We were shown only one car, not e We were looking for a new Toyota. We have had Toyotas before and love the Highlander, so this should have been easy. We were shown only one car, not even able to walk through the lot to see what else there might have been available to us. We felt the one car they showed us was overpriced, it already had over 400 miles on the odometer, and it had features we didn't particularly need. When we could not come to terms on price, the manager stood up, and ceremoniously ripped up the contract in front of us. This was insulting and rude. We left, having felt we were 'dismissed.' Interestingly, the sales people called us three times later trying to bring us back to negotiate a new deal. Why would I go back there and risk another scene? No sale! We went to another dealership and bought a beautiful 2016 Highlander with only 4 miles on it. Don't insult your customer, don't make customers feel miserable making a huge purchase. More

Attention to Honesty After getting the run around and sales tactics thrown in our face at the other Toyota Dealers, Beth listened to our horrible experiences and hit strai After getting the run around and sales tactics thrown in our face at the other Toyota Dealers, Beth listened to our horrible experiences and hit straight to the point with no games or misdirection. It was so refreshing to have a sales person that didn't have to run back and forth to her manager 17 times with no change in negotiations. Thank you Beth! More

Oill change, tire repair and tire rotation I damaged sidewall on my 2015 Tundra Michelin tire; it was 4850 miles so I drove to dealer and worked with Doug, a service adviser. The tire was not c I damaged sidewall on my 2015 Tundra Michelin tire; it was 4850 miles so I drove to dealer and worked with Doug, a service adviser. The tire was not covered under warranty but Doug obtained the M/S tire and the tech did the scheduled service. No long wait or problems. I purchased truck new from Courtesy. More

One of the Best Service visits I have ever had. I went in for regular service visit and they were really busy, then Ryan Messerschmitt came up to me and ashed how he could help me. Well, told him we I went in for regular service visit and they were really busy, then Ryan Messerschmitt came up to me and ashed how he could help me. Well, told him we needed an oil change and tire rotation, he said no problem and it shouldn't take to long for that. We went into the waiting room and bought a cover for our steering wheel and before we knew it he was back. Not only did he take care of the oil change and tire rotation he did some other things for us and then he put the new cover on that we bought. This was on of if not the best visits we have ever had. Ryan was great and will ask for him next time. Courtesy Toyota has a great person in Ryan John Crabb. More

Collision center Decent is the best I could put it. After waiting a month to have my truck back, I have to go back again on Monday because they didn't do an allignment Decent is the best I could put it. After waiting a month to have my truck back, I have to go back again on Monday because they didn't do an allignment. Truck turned out great other then the fact it drives like crap because of no allignment. Pretty disappointed honesly. More