Courtesy Toyota of Brandon

Tire pressure alert We purchased our 2018 Avalon from Courtesy so when the tire pressure alert come on we called & were told to bring it in. Roberto informed us there was We purchased our 2018 Avalon from Courtesy so when the tire pressure alert come on we called & were told to bring it in. Roberto informed us there was a nail that had gone through to the shoulder of the tire so we needed to replace it. Their records didn’t show our full extended warranty so Roberto called & was informed the tire is covered. He ordered the tire & changed it & we were on our way within a couple of hours. Great service! More

Good experience from beginning to end. Service representative shared information on a clear and precise way. He maintained a professional demeanor throughout the appointment. The friendly b Service representative shared information on a clear and precise way. He maintained a professional demeanor throughout the appointment. The friendly behavior from representative, free coffee and clean environment make for a welcoming experience. More

Excellent customer service Excellent service, attention, prices,and very efficient. They gave me Good recommendations related to the car, the financing process, in general, Goo Excellent service, attention, prices,and very efficient. They gave me Good recommendations related to the car, the financing process, in general, Good support. And the sales person was awesome. More

Bad customer service Long wait time plus no one bothers to greet or knowledge you.plus incorrect oil put in my vehicle and they wouldn’t correct it to a few days later. Long wait time plus no one bothers to greet or knowledge you.plus incorrect oil put in my vehicle and they wouldn’t correct it to a few days later. More

Oil Change Nice customer service attention, didn't have to wait much, great service, At the time I arrived got a excellent Service Advisor recommendation and goo Nice customer service attention, didn't have to wait much, great service, At the time I arrived got a excellent Service Advisor recommendation and good explanation of choices, thank you More

Awesome Salesman After several attempts at Toyota dealerships I traveled into the area and went online and contacted Courtesy and Darius answered my email. When I went After several attempts at Toyota dealerships I traveled into the area and went online and contacted Courtesy and Darius answered my email. When I went there he was fair on helping me he was informative. No wasting time and no bs. He guided me on best deal and was super sweet. Awesome salesman More

Incompetent Salesman totally incompetent (Michael White) Didn’t even know car features and that the new models turn off when you are not moving and stopped. Came Salesman totally incompetent (Michael White) Didn’t even know car features and that the new models turn off when you are not moving and stopped. Came in shopping for new vehicle and brought up used vehicle with 6000 Miles on it and dealership would only give me $500 discount for being used. Incompetent using computer to get car pricing. Rude. Keep telling me to hold off on any questions. Price continuously changed and final price was hidden till I checked out at finance. Finance person very rude when I questioned charges (Aaron). Took 7 hours to purchase car and get out of dealership and I was paying cash so no finance questions or reviews needed. Will never purchase vehicle from them again. Should have learned my lesson when previous vehicle from same dealership purchased in 2006 and had 8 recalls and service center sucked. Have since called Aaron to find out tag renewing on my deceased husbands birthday and not mine when I am the only title owner of new vehicle purchased. Will see if he ever calls me back More

Exceeded Expectations I was advised of additional items needed for my car maintenance. Everything was completed to my satisfaction. When there was an issue with the basic c I was advised of additional items needed for my car maintenance. Everything was completed to my satisfaction. When there was an issue with the basic car wash as promised, my Assistant Service Manager, Ghandi Abdaliah, personally addressed it with the manager of that department. Ghandi made things right! More

Fast Thorough Service Oil change and tire rotation without an appointment in an hour. What great service! Angela, the service advisor, was promp, very friendly and most he Oil change and tire rotation without an appointment in an hour. What great service! Angela, the service advisor, was promp, very friendly and most helpfull More

Hank Keller is the BEST! Hank Keller has been a great salesman for us a couple of times! This last time we bought a Camry and absolutely love this car!!! Thank to Hank and a g Hank Keller has been a great salesman for us a couple of times! This last time we bought a Camry and absolutely love this car!!! Thank to Hank and a great dealership! More