Courtesy Toyota of Brandon

Condescending, not helpful, unauthorized work. Terrible. Service advisor was condescending, and treated me like an idiot, even though I was well aware of what I was talking about. Never offered a Terrible. Service advisor was condescending, and treated me like an idiot, even though I was well aware of what I was talking about. Never offered a courtesy ride, etc. Hiked down Adamo to pickup my rental car at Enterprise...nice to let a woman hike down the highway by herself. Chivalry is dead there. Spoke to a manager requesting a new advisor, which never happened, had to keep dealing with the same jerk. Performed unnecessary tire rotation and oil change (which I had just done the week before at Goodyear), without contacting me first. Upon pickup, I was flippantly tossed my keys. I asked where is it parked, and he said "I don't know" " Hit the buttons on the remote until you hear it". I will never ever go again and will never refer anyone there. Sandy is a huge jerk and does not need to work with people. More

Excellent customer Service at tge Service department I had an issue with my Toyota Camry 2012, and Chad looked over all the warranties on my car, to see if I had some coverage, but my warranty didn't cov I had an issue with my Toyota Camry 2012, and Chad looked over all the warranties on my car, to see if I had some coverage, but my warranty didn't cover the issue. Chad explained me the prices and the quality of the parts that Toyota offers to its customers. He was very gentle and got my car fixed at the expected time. Great Service!!! More

Great experience Sunil did a great job. From beginning to the end. He took most of the hassle out of the purchase. Thanks. We will recommend that more people shop here Sunil did a great job. From beginning to the end. He took most of the hassle out of the purchase. Thanks. We will recommend that more people shop here. More

Great experience Gene Honeycutt was great. No pressure buying, professional and knowledgeable. We highly recommend. We bought 2017 Toyota Camry XLE, great car! Not sor Gene Honeycutt was great. No pressure buying, professional and knowledgeable. We highly recommend. We bought 2017 Toyota Camry XLE, great car! Not sorry wee drove all the way to Brandon. More

5 Stars to 1 Star in a matter of minutes. I purchased my last new vehicle here and have used them exclusively for service since. Up until today I would have rated them 5 stars. It's time to I purchased my last new vehicle here and have used them exclusively for service since. Up until today I would have rated them 5 stars. It's time to replace a vehicle so I stopped by Courtesy Toyota Used Cars to look at the RAV4's. I was "helped" by Alexis Cruz-Lopez. I told him what I was looking for and how much I wanted to spend. He did not have what I wanted so he tried to convince me that what he had was better than what I wanted. Fine, he's a salesman, I get it. He continued with the high pressure tactics so I relented and let him "run some numbers" for me. Well, of course he came back with an offer from his manager that was well above what I told him I was willing to spend. I tried, as nicely as possible, to tell him that he just did not have what I was looking for but give me a call if you find something. He continued to be persistent but I finally told him I was leaving. (A little history - I had dealt with him once before when I was looking for a car for my daughter but we ended up buying from a different dealership because he did not have what I wanted then either.) While walking in the parking lot he made a snide comment about my daughter not purchasing from him last time which was not only uncalled for and unprofessional but extremely rude. You did not even have the model that I wanted - not your fault - but just because I am not buying a car from you does not give you the right to be rude. His Sales Manager witnessed it and did not have anything to say. The bottom line is that, apparently, management condones this type of behavior towards customers so i will no longer even consider Courtesy Toyota for sales or service. More

Great car buying experience!!! I purchased a new 2017 Camry XSE (V6). Gene Honeycutt handled the whole transaction seamlessly from start to closing the deal. Gave me the best deal, I purchased a new 2017 Camry XSE (V6). Gene Honeycutt handled the whole transaction seamlessly from start to closing the deal. Gave me the best deal, best value for my trade and ordered/transferred the car I wanted from the factory. I would highly recommend Gene for a zero pressure buying experience!! More

Awesome! Gene Honeycutt Was Awesome. He met us before we went into the building. Saw us drive in with our Toyota Tundra. He asked if he could help, asked wh Gene Honeycutt Was Awesome. He met us before we went into the building. Saw us drive in with our Toyota Tundra. He asked if he could help, asked who we were working with and assisted us when no one was available. He worked with us to get the best deal, stayed with us the whole time. Got us refills on our drinks, made us feel like a part of the family, not in a pushy business. He made my car buying experience the BEST I've ever had! Thank you Gene! More

Horrifying Service Department I had an appointment for an oil change at 4:00. At 645 I saw my car sitting in a different spot and assumed it was finished . I found out that it was I had an appointment for an oil change at 4:00. At 645 I saw my car sitting in a different spot and assumed it was finished . I found out that it was not even worked on yet. It is now 7:18 and still no car. Do not ever use this service department, the worse customer service I have ever experienced. More

A pleasany car buying experience We purchased a new 2017 Toyota Camry. Gene Honeycutt contacted me after my internet inquiry. From that call to the time we arrived at Courtesy Toyota We purchased a new 2017 Toyota Camry. Gene Honeycutt contacted me after my internet inquiry. From that call to the time we arrived at Courtesy Toyota Brandon Internet Sales through the purchase of the new car, we were amazed at the professionalism that we encountered. I would recommend Gene and the entire Courtesy team to anyone wanting to purchase a vehicle. Buying a vehicle has always been an unpleasant way to spend a day. Thank you Courtesy Toyota and Gene for making it a pleasant experience. Also, Lindsey Biswas, Business Manager, was very nice to deal with. More

Sheff Omay excellent sales Consultant We purchased a used certified Toyota today. Sheff Omay provided excellent service. Would purchase another one from him anytime! He was friendly, profe We purchased a used certified Toyota today. Sheff Omay provided excellent service. Would purchase another one from him anytime! He was friendly, professional and very knowledgeable More