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Courtesy Toyota of Brandon
Tampa, FL
1,403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,403 reviews
April 28, 2015
Great customer service Javier was helping me and right off the bat he told me he was new there and still learning, throughout the whole process I couldn't tell he was very k Javier was helping me and right off the bat he told me he was new there and still learning, throughout the whole process I couldn't tell he was very knowledgeable and informative I walked in for an oil change and a new tire and came out with a new 2014 rav 4 I told him where I needed my payments and he got them with in a dollar of where I needed them, my last car purchase was done at Brandon Honda which was the worst experience I've ever had with buying a car and would never go back and left a bad taste in my mouth with car dealerships in general well let me say courtesy Toyota changed that thank you for excellent customer service . More
by Devin1
Employees Worked With
Javier
April 19, 2015
3rd Purchase in 3 years I bought two vehicles in November 2011, a 2012 Tundra and Camry . The service and prices were superb then and continues today with the purchase of a 2 I bought two vehicles in November 2011, a 2012 Tundra and Camry . The service and prices were superb then and continues today with the purchase of a 2015 Avalon. Same salesman, , same great customer care. More
by Griff
Employees Worked With
Sunny Varghese(Sunil)
April 18, 2015
Trade in Lou helped me get into a 2010 Tundra 4x4 when I was upside down in my 01 Z71. He made it work for me. So greatful!!! Thanks Lou Lou helped me get into a 2010 Tundra 4x4 when I was upside down in my 01 Z71. He made it work for me. So greatful!!! Thanks Lou More
by slowhand74
Employees Worked With
Lou Artalona
April 14, 2015
great customer service I was looking at Toyota's online,First dealer"in Haines City Florida"that responded to my request was not helpful at all.Then I checked with Courtesy I was looking at Toyota's online,First dealer"in Haines City Florida"that responded to my request was not helpful at all.Then I checked with Courtesy Toyota within a few minutes I was called by Felix Davila,very helpful,he asked me to come in and talk. Got there met with Felix told him what we wanted how much we wanted to spend.He had a new car salesman Leo Fuentes Campos bring around the car we wanted they worked the deal we left in the car we wanted at the right price,good guys! We finished our day with Xio the Business Manager and again another nice person. I will recommend this dealership! More
by jimmiekelly
Employees Worked With
Leonard Fuentes, Xiomara Tate
April 11, 2015
Excellent Customer Service I went to Courtesy Toyota to look at a specific car. Rob Hale helped me when I arrived and showed me the car and was able to tell it was not what I wa I went to Courtesy Toyota to look at a specific car. Rob Hale helped me when I arrived and showed me the car and was able to tell it was not what I wanted. He talked to me about where I would like my payments to be and what type of car I was looking for as well as my needs and wants. I wasn't looking for anything special except it needed low miles as well as a reliable car with no issue. Rob showed me a beautiful certified 2013 Toyota Camry. We took it for a test drive and I was in love. The car had everything I wanted and much more. Rob was able to meet my expectations and we'll beyond. I would highly recommend him to anyone and I do just that. More
by PugMom
Employees Worked With
Rob Hale
April 05, 2015
poor customer service Honestly I beefo anywhere with worse customer service. My experience has been that they are double-talking liars who are just hanging on the hope that Honestly I beefo anywhere with worse customer service. My experience has been that they are double-talking liars who are just hanging on the hope that their customers do not have the knowledge of vehicles necessary to realize they are being ripped off, and seem to get extremely cranky when a customer refuses to have an unnecessary repair done for an outlandish price. I recently lost the keys to my toyota 2001 camry leaving me with a key that did not work with the computer in the car. I towed my car to the toyota after calling and confirming that they could reprogram the key. Now all the models from 98-01 require reflashing the system to replace the chip keys. Basically one has to reset the code on the computer before one can reprogram the key. Toyota insisted that The only way to replace the keys one needed to replace the computer board as well for a fee well over $1200 which is more than my car is even worth. Knowing this was not the case I told the service personnel I would not be having the work done. He proceeded to tell me that I did not know what I was talking about, that his mechanic knew better than me, and that I should not have brought the car there if I did not trust them. After wasting the $60 to unnecessarily tow my car there, I called a locksmith and had the car reflashed for$350, proving that it can in fact be done. This is not the only time I have found the service at Courtesy Toyota to unprofessional and the employees rude. More
by screen name
Employees Worked With
wesley something or another
March 12, 2015
Arrogant employee After many years of positive encounters at Courtesy Toyota of Brandon, it took one employee to sour my opinion of the dealership forever. It's unfort After many years of positive encounters at Courtesy Toyota of Brandon, it took one employee to sour my opinion of the dealership forever. It's unfortunate that I had to encounter Alex Ertle during my visit this past Sunday. While expressing my frustration, he laughed! He was completely arrogant throughout our conversation which he tried to misconstrue my motive. His attitude was completely negative and unacceptable! His behavior showed no understanding of customer relationship and encouraged an escalated confrontation. Is that the kind of individual that you want dealing with your customers? I hope not! Thanks to Richard who was able to take the time and listen. More
by Fred Roman
Employees Worked With
Alex Ertle
March 02, 2015
purchase of new car Felix Davila was most help full. I told him what i was looking for how much and he helped put me the right car. He was not just trying to make a sale Felix Davila was most help full. I told him what i was looking for how much and he helped put me the right car. He was not just trying to make a sale for his own benefits, he wanted to make sure i was truly happy with my decision. THANK YOU. More
by tisal0825
Employees Worked With
Felix Davila
February 10, 2015
Not as advertised I received an ad in the mail for a simple lube and oil change which I thought was a good deal but it turned out to be a waste of time. I drove to the I received an ad in the mail for a simple lube and oil change which I thought was a good deal but it turned out to be a waste of time. I drove to the service center on a Sunday thinking it would be less busy @220 pm. The shop closed at 3pm I thought it was enough time but according to the attendant they were wrapping things up and didn't have time. He advised me they were opened till midnight on Monday and to come back. I was Little mad but ok the price may be worth it. Next day I drive in 9pm and again not busy. The guy was on the phone but he saw me. So I waited in my car long enough to eat a hamburger & fries before he came to me. I showed him the add and he immediately said I don't have a filter for your car. (Add clearly states we service all makes and models) I gave him a glare and asked this car is very common car when will you have one so he pretended to check and of course not in stock and said we Don't carry it. Another dealership that doesn't see the value in attention to detail. Don't say your open till 3 when you close a 220, don't advertise all makes and models just to think your #1 and please hire some non prejudice people who will do thier "fn" job. Worse customer service in any business I've been to. I did very politely show my displeasure but was blown off. Not one apology. I don't remember his name but he was bald.... He deserves it. I wasted two days now I will waste another two making sure I pass the word. More
by Bdagan
Employees Worked With
Service, Hank Keller, Elizabeth Habig, Tommy Whelan, Mario Canal, Leonard Fuentes, Frank Kroner, James Mortazavi, Jean Pagan-Rosario, Jose Acevedo, James Bennett, Rob Hale
February 05, 2015
Wonderful car buying experience! Oronde Nobles and Kristian Basanta went above and beyond to help me with my purchase of a 2013 Camry. I have purchased many cars over the years and th Oronde Nobles and Kristian Basanta went above and beyond to help me with my purchase of a 2013 Camry. I have purchased many cars over the years and this was by far the best experience I've ever had. I highly recommend Courtesy Toyota! More
by JeffA
Employees Worked With
Kristian Basanta, Oronde Nobles
