Courtesy Toyota of Brandon

Internet Manager was extremely outstanding I was made sure I was a satisfied customer. Mr. Andrea has a great personally. I felt very comfortable purchasing my 2016 car from Courtesy Brandon, I I was made sure I was a satisfied customer. Mr. Andrea has a great personally. I felt very comfortable purchasing my 2016 car from Courtesy Brandon, Internet sales More

Don't buy a car here We were looking for a new Toyota. We have had Toyotas before and love the Highlander, so this should have been easy. We were shown only one car, not e We were looking for a new Toyota. We have had Toyotas before and love the Highlander, so this should have been easy. We were shown only one car, not even able to walk through the lot to see what else there might have been available to us. We felt the one car they showed us was overpriced, it already had over 400 miles on the odometer, and it had features we didn't particularly need. When we could not come to terms on price, the manager stood up, and ceremoniously ripped up the contract in front of us. This was insulting and rude. We left, having felt we were 'dismissed.' Interestingly, the sales people called us three times later trying to bring us back to negotiate a new deal. Why would I go back there and risk another scene? No sale! We went to another dealership and bought a beautiful 2016 Highlander with only 4 miles on it. Don't insult your customer, don't make customers feel miserable making a huge purchase. More

Attention to Honesty After getting the run around and sales tactics thrown in our face at the other Toyota Dealers, Beth listened to our horrible experiences and hit strai After getting the run around and sales tactics thrown in our face at the other Toyota Dealers, Beth listened to our horrible experiences and hit straight to the point with no games or misdirection. It was so refreshing to have a sales person that didn't have to run back and forth to her manager 17 times with no change in negotiations. Thank you Beth! More

Oill change, tire repair and tire rotation I damaged sidewall on my 2015 Tundra Michelin tire; it was 4850 miles so I drove to dealer and worked with Doug, a service adviser. The tire was not c I damaged sidewall on my 2015 Tundra Michelin tire; it was 4850 miles so I drove to dealer and worked with Doug, a service adviser. The tire was not covered under warranty but Doug obtained the M/S tire and the tech did the scheduled service. No long wait or problems. I purchased truck new from Courtesy. More

One of the Best Service visits I have ever had. I went in for regular service visit and they were really busy, then Ryan Messerschmitt came up to me and ashed how he could help me. Well, told him we I went in for regular service visit and they were really busy, then Ryan Messerschmitt came up to me and ashed how he could help me. Well, told him we needed an oil change and tire rotation, he said no problem and it shouldn't take to long for that. We went into the waiting room and bought a cover for our steering wheel and before we knew it he was back. Not only did he take care of the oil change and tire rotation he did some other things for us and then he put the new cover on that we bought. This was on of if not the best visits we have ever had. Ryan was great and will ask for him next time. Courtesy Toyota has a great person in Ryan John Crabb. More

Collision center Decent is the best I could put it. After waiting a month to have my truck back, I have to go back again on Monday because they didn't do an allignment Decent is the best I could put it. After waiting a month to have my truck back, I have to go back again on Monday because they didn't do an allignment. Truck turned out great other then the fact it drives like crap because of no allignment. Pretty disappointed honesly. More

outstanding services Albert Rivera is the best sales employee i have ever had he got me everything i asked for he's the reason why i will get my next car at brandon toyota Albert Rivera is the best sales employee i have ever had he got me everything i asked for he's the reason why i will get my next car at brandon toyota he was outstanding ill refer anybody i know looking for a car to him, had a great experience thanks More

Best used car buying experience After shopping at dealers in the Sarasota, Bradenton, and Tampa areas, I found my dream used RAV4 at Courtesy Toyota in Brandon. Gary Hinton really w After shopping at dealers in the Sarasota, Bradenton, and Tampa areas, I found my dream used RAV4 at Courtesy Toyota in Brandon. Gary Hinton really worked with me to get the car I wanted at the price I could afford. I'd shopped enough to know that the price that we settled on was a good one. I was very happy with my experience with Courtesy and working with Gary. I recommend both. More

Car Negotiated For on Paper Not the Car Bought I purchased 3 new cars from Courtesy Toyota/Courtesy Auto Group in the last 3 years. . .no more. Long read but worth it. We negotiated with Courtes I purchased 3 new cars from Courtesy Toyota/Courtesy Auto Group in the last 3 years. . .no more. Long read but worth it. We negotiated with Courtesy Toyota of Brandon Florida July 2015 for a Prius V based on a dealer’s invoice. The vehicle had Toyoguard (~$570 invoice), paint (~$399), and a few other added options (~$200). We were told 3 times the car had a heated driver’s seat, came with the trim line. The car would come from an Orlando dealership. The negotiations went into the next day because we backed out when we got home the previous night. Courtesy Negotiators were relentless (two others called us at home); we agreed on a price at the dealership when we went to get our deposit back. When going over the details I asked to see the invoice we were shown the previous night. That invoice was “shredded.” When we looked at the options on the car paperwork they put in front of us, the only added option was paint. No Toyoguard or other options. And, the car did not have a heated driver’s seat. When I brought this up to the Negotiator, to me, his face kind of went blank like a kid getting caught with his hand in the cookie jar. A pregnant pause followed and I had to break the silence. I actually had to explain what they did was not right. Courtesy Toyota knew the car they were giving us was not comparable to the one we had negotiated for. The Negotiator never denied the tactic used or offered an apology. He did offer an additional $500 off. We accepted (had a lot of time invested). Although we feel Courtesy Toyota knows they used an unethical practice, it is our opinion they were more dismayed they got caught. Do we feel Courtesy Toyota will use the tactic in the future? Based on the reaction we received when confronting them with the issue and the lack of any remorse or acknowledgment, Yes we feel this practice will continue. Be very careful when dealing with Courtesy Toyota specifically and any dealership/used car company under the Courtesy Auto Group in general. The sales force personnel can move around from one dealership to another within the Auto Group. From our experience and in our opinion, it seems the lack of ethics and the “bait and switch” tactic could be a learned skill from the Auto Group. If they show you pricing info, take a picture of it with your smartphone (VINs as well). Ask to see all of the info (options, cost, etc.) at the meeting just before going in to see the financial representative (loans, warrantee plan, license plate, etc.) to sign the paperwork. Compare all negotiated data with current data. Do not be afraid to walk out. It makes life less stressful when you have confidence you have done business with a reputable company. More

Service My sequoia was in for service on an issue related to a repair 1 yr and 2 months ago from another dealership and Mike and Robert in the service departm My sequoia was in for service on an issue related to a repair 1 yr and 2 months ago from another dealership and Mike and Robert in the service department are pros at what they do. They are exceptional assets to Toyotas service department in their professionalism and the way they interact with customers on a personal level. I would be glad to be a reference for them. More