Courtesy Toyota of Brandon

Service Department The service department treated me like i was a VIP during my recent oil change and tire rotation. My hats off to Mr. Lopez and Mr. DelaCruz, they hav The service department treated me like i was a VIP during my recent oil change and tire rotation. My hats off to Mr. Lopez and Mr. DelaCruz, they have set the bar high for others. Courtesy Toyota has done it right in my opinion. Thank you. More

Great experience Sunil was very approachable , helpful and made the purchase smooth. Got best deal out of all the dealers in Tampa Very happy with my purchase and woul Sunil was very approachable , helpful and made the purchase smooth. Got best deal out of all the dealers in Tampa Very happy with my purchase and would recommend to all my friends. More

Excellent, keep up the good work! My experience with Courtesy Toyota is remarkable. These people went above and beyond for my family. They have good work ethics and professional se My experience with Courtesy Toyota is remarkable. These people went above and beyond for my family. They have good work ethics and professional service towards their customers. When you need a car for yourself, go to Courtesy Toyota. Commitment to ecellent service is their promise. Shout out to Mr. Albert Rivera, the Financial Manager for doing a great job. May your tribe increase , Sir! And to our salesperson Nick Belange- job well done. More power to you guys and your staff! Thank you so much. M. Truscello More

Fast service Heather Stover contacted me quick, and gave me all the information I needed. I was impressed with her overall willingness to help. I still haven't mad Heather Stover contacted me quick, and gave me all the information I needed. I was impressed with her overall willingness to help. I still haven't made my choice, but I appreciate the good service so far. More

Incompetent Vehicle Maintenance Technicians and management I will NEVER recommend ANYONE to this dealership! I took my brand new 2015 Toyota to be serviced at the dealership due the warranty not by personal ch I will NEVER recommend ANYONE to this dealership! I took my brand new 2015 Toyota to be serviced at the dealership due the warranty not by personal choice. My car was scratched while on their lot and in their care, they possibly hit a curb. EVERY TIME I had my car serviced, I had to take it back multiple times because the job was NEVER done right. I had an oil change, found a large oil leak underneath my car the next day. I had an alignment done, it wasnt done properly. The car doesn't drive the same ever since they touched it and the alignment was never fixed after a couple of visits. I had "courtesy" car washes with the services provided. Not only was the car returned as if they dried it with a muddy rag, the paint has swirl marks that now need to be buffed out. I keep my car in immaculate condition but thanks to Courtesy Toyota of Brandon, my car isn't worth xxxx! They try to remediate the problems when you call and file a complait but instead of fixing the problems, they make it worse. Their mechanics have no idea what they're doing!!! And their advisors & managers ( especially Gary Savary) are of no help. DO NOT CONDUCT BUSINESS WITH THIS DEALERSHIP!! Trust me, you will thank me! More

Condescending, not helpful, unauthorized work. Terrible. Service advisor was condescending, and treated me like an idiot, even though I was well aware of what I was talking about. Never offered a Terrible. Service advisor was condescending, and treated me like an idiot, even though I was well aware of what I was talking about. Never offered a courtesy ride, etc. Hiked down Adamo to pickup my rental car at Enterprise...nice to let a woman hike down the highway by herself. Chivalry is dead there. Spoke to a manager requesting a new advisor, which never happened, had to keep dealing with the same jerk. Performed unnecessary tire rotation and oil change (which I had just done the week before at Goodyear), without contacting me first. Upon pickup, I was flippantly tossed my keys. I asked where is it parked, and he said "I don't know" " Hit the buttons on the remote until you hear it". I will never ever go again and will never refer anyone there. Sandy is a huge jerk and does not need to work with people. More

Excellent customer Service at tge Service department I had an issue with my Toyota Camry 2012, and Chad looked over all the warranties on my car, to see if I had some coverage, but my warranty didn't cov I had an issue with my Toyota Camry 2012, and Chad looked over all the warranties on my car, to see if I had some coverage, but my warranty didn't cover the issue. Chad explained me the prices and the quality of the parts that Toyota offers to its customers. He was very gentle and got my car fixed at the expected time. Great Service!!! More

Great experience Sunil did a great job. From beginning to the end. He took most of the hassle out of the purchase. Thanks. We will recommend that more people shop here Sunil did a great job. From beginning to the end. He took most of the hassle out of the purchase. Thanks. We will recommend that more people shop here. More

Great experience Gene Honeycutt was great. No pressure buying, professional and knowledgeable. We highly recommend. We bought 2017 Toyota Camry XLE, great car! Not sor Gene Honeycutt was great. No pressure buying, professional and knowledgeable. We highly recommend. We bought 2017 Toyota Camry XLE, great car! Not sorry wee drove all the way to Brandon. More

5 Stars to 1 Star in a matter of minutes. I purchased my last new vehicle here and have used them exclusively for service since. Up until today I would have rated them 5 stars. It's time to I purchased my last new vehicle here and have used them exclusively for service since. Up until today I would have rated them 5 stars. It's time to replace a vehicle so I stopped by Courtesy Toyota Used Cars to look at the RAV4's. I was "helped" by Alexis Cruz-Lopez. I told him what I was looking for and how much I wanted to spend. He did not have what I wanted so he tried to convince me that what he had was better than what I wanted. Fine, he's a salesman, I get it. He continued with the high pressure tactics so I relented and let him "run some numbers" for me. Well, of course he came back with an offer from his manager that was well above what I told him I was willing to spend. I tried, as nicely as possible, to tell him that he just did not have what I was looking for but give me a call if you find something. He continued to be persistent but I finally told him I was leaving. (A little history - I had dealt with him once before when I was looking for a car for my daughter but we ended up buying from a different dealership because he did not have what I wanted then either.) While walking in the parking lot he made a snide comment about my daughter not purchasing from him last time which was not only uncalled for and unprofessional but extremely rude. You did not even have the model that I wanted - not your fault - but just because I am not buying a car from you does not give you the right to be rude. His Sales Manager witnessed it and did not have anything to say. The bottom line is that, apparently, management condones this type of behavior towards customers so i will no longer even consider Courtesy Toyota for sales or service. More