Courtesy Toyota of Brandon

Best used car buying experience After shopping at dealers in the Sarasota, Bradenton, and Tampa areas, I found my dream used RAV4 at Courtesy Toyota in Brandon. Gary Hinton really w After shopping at dealers in the Sarasota, Bradenton, and Tampa areas, I found my dream used RAV4 at Courtesy Toyota in Brandon. Gary Hinton really worked with me to get the car I wanted at the price I could afford. I'd shopped enough to know that the price that we settled on was a good one. I was very happy with my experience with Courtesy and working with Gary. I recommend both. More

Car Negotiated For on Paper Not the Car Bought I purchased 3 new cars from Courtesy Toyota/Courtesy Auto Group in the last 3 years. . .no more. Long read but worth it. We negotiated with Courtes I purchased 3 new cars from Courtesy Toyota/Courtesy Auto Group in the last 3 years. . .no more. Long read but worth it. We negotiated with Courtesy Toyota of Brandon Florida July 2015 for a Prius V based on a dealer’s invoice. The vehicle had Toyoguard (~$570 invoice), paint (~$399), and a few other added options (~$200). We were told 3 times the car had a heated driver’s seat, came with the trim line. The car would come from an Orlando dealership. The negotiations went into the next day because we backed out when we got home the previous night. Courtesy Negotiators were relentless (two others called us at home); we agreed on a price at the dealership when we went to get our deposit back. When going over the details I asked to see the invoice we were shown the previous night. That invoice was “shredded.” When we looked at the options on the car paperwork they put in front of us, the only added option was paint. No Toyoguard or other options. And, the car did not have a heated driver’s seat. When I brought this up to the Negotiator, to me, his face kind of went blank like a kid getting caught with his hand in the cookie jar. A pregnant pause followed and I had to break the silence. I actually had to explain what they did was not right. Courtesy Toyota knew the car they were giving us was not comparable to the one we had negotiated for. The Negotiator never denied the tactic used or offered an apology. He did offer an additional $500 off. We accepted (had a lot of time invested). Although we feel Courtesy Toyota knows they used an unethical practice, it is our opinion they were more dismayed they got caught. Do we feel Courtesy Toyota will use the tactic in the future? Based on the reaction we received when confronting them with the issue and the lack of any remorse or acknowledgment, Yes we feel this practice will continue. Be very careful when dealing with Courtesy Toyota specifically and any dealership/used car company under the Courtesy Auto Group in general. The sales force personnel can move around from one dealership to another within the Auto Group. From our experience and in our opinion, it seems the lack of ethics and the “bait and switch” tactic could be a learned skill from the Auto Group. If they show you pricing info, take a picture of it with your smartphone (VINs as well). Ask to see all of the info (options, cost, etc.) at the meeting just before going in to see the financial representative (loans, warrantee plan, license plate, etc.) to sign the paperwork. Compare all negotiated data with current data. Do not be afraid to walk out. It makes life less stressful when you have confidence you have done business with a reputable company. More

Service My sequoia was in for service on an issue related to a repair 1 yr and 2 months ago from another dealership and Mike and Robert in the service departm My sequoia was in for service on an issue related to a repair 1 yr and 2 months ago from another dealership and Mike and Robert in the service department are pros at what they do. They are exceptional assets to Toyotas service department in their professionalism and the way they interact with customers on a personal level. I would be glad to be a reference for them. More

Leonard Fuentes Campos WILL Get You Into a New Car! Leo sold us three new cars since 2014 and he will work until he drops to get you into a new car. His knowledge is excellent, his after sales help is Leo sold us three new cars since 2014 and he will work until he drops to get you into a new car. His knowledge is excellent, his after sales help is outstanding. Leo is the way all car deals should be done. He treats you well. Is extremely patient and worked with us until almost midnight on 23 December. His bilingual skills also span the gap between Spanish, Spanglish and English. Bottom line? He cares and it shows. I must switch career fields and Leo and Courtesy Toyota are the reason and the location I have applied for Internet sales. I have not bought a car anywhere else for over ten years now. More

Excellent sales Help Superb service on sales department, our sales man "Charles Davis" Was very friendly and informative on the vehicle we wished to purchase. We are ver Superb service on sales department, our sales man "Charles Davis" Was very friendly and informative on the vehicle we wished to purchase. We are very pleased. More

Our Camry XLE Car Buying Experience with Tommy Whelan We recently purchase a new car from Courtesy Toyota of Brandon. Not only is the car great, but the buying process with Tommy Whelan exceeded our expe We recently purchase a new car from Courtesy Toyota of Brandon. Not only is the car great, but the buying process with Tommy Whelan exceeded our expectations. Without question this was the best car buying experience we have had. Mr. Whelan was professional, courteous, knowledgeable of the product, provided detailed information on setting up the Entune applications to mention a few. As well as all the pieces that went with the advanced technology package. This level of detail to customer service is a forgotten art - Thank You Tommy for making our experience the Best! More

Great Car Buying Experience I had the pleasure of working with Dominique Coleman during my car buying experience. I provided Dominique with what I was looking for and my budget. I had the pleasure of working with Dominique Coleman during my car buying experience. I provided Dominique with what I was looking for and my budget. Dominique showed me what was in my budget and never pressured me into something more expensive or something I didn't want. This was a great experience for my husband and I because we assumed we would have to deal with the "average" fast talking salesmen. We were very pleased that we didn't. I would recommend Courtesy Toyota of Brandon and Dominique Coleman to anyone looking for a stress free car buying experience. More

Hard workers. Treated us fairly. Gave us an awesome deal. Charles Davis was personable and knowledgeable, great future ahead for that young man. The sales manage Treated us fairly. Gave us an awesome deal. Charles Davis was personable and knowledgeable, great future ahead for that young man. The sales manager we worked with was also very friendly and accomodating. More

2015 Camry XLE - New Vehicle Purchase I went to many dealerships to test drive and get out the door price quotes on the 2015 Toyota Camry. One dealership went above and beyond - "Courtesy I went to many dealerships to test drive and get out the door price quotes on the 2015 Toyota Camry. One dealership went above and beyond - "Courtesy Toyota of Brandon, FL as I was able to get the best price for all the features I wanted on the vehicle. If you are looking for a new or used vehicle go see Richard Brown at Courtesy Toyota of Brandon. I was very specific as to what I wanted in my next vehicle and Richard was able to answer all of my questions. Once I decided on a vehicle, Richard was able to locate a vehicle and their dealership was able to do a dealer trade right away. But what I appreciated most was the fact there was no sales pressure during the process and Richard took the time to follow up after the purchase to see how I liked my new vehicle. More

Chad, customer service extraordinaire!! Chad is the best person to hand your keys to when you take your vehicle in for service. Service is his first, middle and last name. He keeps you upd Chad is the best person to hand your keys to when you take your vehicle in for service. Service is his first, middle and last name. He keeps you updated on any issues found by the technicians. He walks you through each item, advises which are critical that need immediate replacement and/or repair. He is not just an employee of Courtesy Toyota of Brandon. He walks the talk and talks the walk. He makes you feel comfortable. He understand when you say I cannot afford a high payment. He tries to work with you as best he can and I for one appreciate it. I have been a customer since December of 1999 and he is one of the reasons I keep coming back. Courtesy Toyota of Brandon "CHAD" is an Exemplary employee and a benefit to your organization. Thank you, Deon More