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Courtesy Toyota of Brandon
Tampa, FL
1,336 Reviews
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Showing 1,336 reviews
January 03, 2025
Review I tried to hold off and not do the review seeing if we were able to fix the situation, but I still have not gotten a call from anyone at courtesy Toyota of Brandon. I brought a brand new car on if we were able to fix the situation, but I still have not gotten a call from anyone at courtesy Toyota of Brandon. I brought a brand new car on December 13, 2024. I was able to trade in my car and get a good amount on the trade in. Everything was smooth from the beginning to the end. I get a call multiple calls on 12/29/2024 from Jose Gonzales that I was needing to come in because the finance company was not accepting my deal and I will have to drop some of the add-ons so the finance company was able to accept it. While on the phone with Jose, I found out that my terms were 72 months. I was in shock because the paper that they present to you only shows up to 60 months so I’m still wondering how this loan was processed for 72 months and And that was not an option on a piece of paper. Per Jose that was an option and that’s how the loan was originally submitted. I really couldn’t say too much because I could not find the paper that they showed me with the terms. I also found out that my sales person Paul Beeman had told me that I was unable to opt out of the TINTS and the FLOOR MATS because it Was already included in the price. Just to find out that that was actually a LIE And that I was able to opt out of it. This information was confirmed by Jose.. Luckily, my appointment was not till January 3 so I was able to take that $500 off the price and get someone else to do it but I still had it paid $312 for floor mats that I could’ve gotten somewhere else.. very disappointed. On 12/30/2024 I was looking through my text and I actually found a piece of paper that was presented to me and I have text that information to Jose. He replied by saying “Understood, like I said yesterday I can do it at 60 but the payments will increase as well as Toyota not being able to approve it at such a higher payment with GAP included.” I was not given an option nor was I told that it was submitted for 72 months this whole time. I thought it was the 60 months if it wasn’t because the company rejected it I would’ve just been paying my bills thinking it was gonna end in 60 months.. I’m still waiting for the manager to give me a call because I’m needing someone to explain to me how what’s the loan submitted for 72 months if that was never an option.. I was also told that if I changed to 60 months, my payments will now be $750 for my monthly payment plus my gap insurance. Per the paper, my monthly payment will be $683 with $1000 down payment so that will make my gap insurance $67 a month adding to the $750 monthly payment. This will make my gap insurance $4020.00. I need some explanation as Jose in finance was not able to explain that to me. Paul beeman Jose Gonzales More
by Luisa de Los Santos
Employees Worked With
Paul Beeman, Jose Gonzales
January 02, 2025
As he was at excellent. Unfortunately, they do have a lot of people that just show up so they could use a better system where you can make appointments based on availability Unfortunately, they do have a lot of people that just show up so they could use a better system where you can make appointments based on availability. More
by Arif C Ractor
Employees Worked With
Service: Abbas Nassar
January 02, 2025
Hank Keller made my purchase at Courtesy Brandon a good experience. I’m very happy with my 2021 Certified Pre Owned Tacoma TRD Sport. Carol Darnell Riverview, Florida experience. I’m very happy with my 2021 Certified Pre Owned Tacoma TRD Sport. Carol Darnell Riverview, Florida More
by caroldarnell260
Employees Worked With
Hank Keller
December 31, 2024
Sunny effectively facilitated the online purchase process for a 2024 Toyota Tacoma. For anyone looking to purchase a vehicle, Courtesy Toyota of Brandon comes highly recommended. for a 2024 Toyota Tacoma. For anyone looking to purchase a vehicle, Courtesy Toyota of Brandon comes highly recommended. More
by gengerson
Employees Worked With
Sunny Varghese(Sunil)
December 30, 2024
Great folks every time I go there. Beth is then greatest salesperson I’ve ever met! She needs to be the trainer for how to treat customers. Great experience. Kudos to the sales manger Beth is then greatest salesperson I’ve ever met! She needs to be the trainer for how to treat customers. Great experience. Kudos to the sales manger as well he was very fair. More
by Taco man
Employees Worked With
Beth Habib (spelling?)
December 30, 2024
The courtesy at Curtesy Toyota of Brandon is not just in their name, it’s a reality. We have been treated with courtesy and respect since the first minute. For the first time in our life we didn’t feel comp their name, it’s a reality. We have been treated with courtesy and respect since the first minute. For the first time in our life we didn’t feel completely defeated, cheated, and angry after visiting an auto dealer. Amare Amiri, the person who assisted us with our purchase, is amazing. Very patient and super professional. We suggest you to look for him next time you go at Courtesy Toyota. More
by Sandra Milanta
Employees Worked With
Amare Amiri
