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Courtesy Toyota of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.6
1,601 Reviews
Call Dealership (813) 739-7517

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,601 reviews

January 23, 2026

I guess they save all the courtesy for before you sign the deal. Do not expect it after. I have never felt so disrespected by a dealership. My wife had to leave to not make a scene. This is the only r More

by demondr1
Recommend Dealer
No
Employees Worked With
Joshua Norris
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Jan 24, 2026 -

Courtesy Toyota of Brandon responded

We're sorry to hear about your experience and the way you felt after your visit. We strive to treat every guest with respect throughout the entire process, and it’s disappointing to know we missed that mark. We'd appreciate the opportunity to speak with you directly and learn more so we can make things right. Zackery Kelley, General Manager Courtesy Toyota 813-523-8649

Jan 28, 2026 -

demondr1 responded

Well I took the time to respond privately and I was still ignored. Seriously terrible customer service at this dealership.

January 20, 2026

Eddie Narvaez is the best service advisor at this location, always willing to help customers More

by Suncitybills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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January 16, 2026

2.5 hours for oil change & tire rotation. They replaced filters without asking the service manager was rude and condescending. More

by crakerduane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo Pozo & his manager
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Jan 20, 2026 -

Courtesy Toyota of Brandon responded

We're sorry to hear about your recent service experience. Your time and trust are important to us, and we regret that communication and service fell short. We'd appreciate the chance to speak with you directly and make things right, please reach out. Zackery Kelley, General Manager Courtesy Toyota 813-523-8649

January 13, 2026

I used a $39. 95 coupon for oil change and was charged $50 to dispose of oil. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian
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Jan 16, 2026 -

Courtesy Toyota of Brandon responded

Hi Brenda, we’re sorry to hear about the confusion regarding your oil change pricing. We strive for transparency, and your feedback is important. Please contact us so we can review the charges and help clarify any misunderstandings. Amorette Tweed, Service Manager Courtesy Toyota 813-349-4609

January 02, 2026

I had a fantastic experience trading in my BMW X2 for a new Toyota. Sunil Varghese (Sunny) completely changed my perspective on car salesmen. He was incredibly patient and took the time to help me find a v More

by Ash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunny Varghese(Sunil)
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December 29, 2025

Service representative made me spent $420 and saying they didn't locate the AC leak, keep driving and come in 2 weeks........ By the way this is my 3rd car that I purchased from this dealership. More

by hich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Jan 01, 2026 -

Courtesy Toyota of Brandon responded

Hi Hich, we regret that your recent service visit left you feeling frustrated. We understand how important clear communication and value are, especially as a loyal customer. Please contact us so we can review your concerns and work toward a resolution. Amorette Tweed Service Manager, Courtesy Toyota 813-349-4609

December 25, 2025

I spent 4 hrs jus oil change and general service. even I had an appointment. but no or bad response from the people. More

by sathish.kingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schepise
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Dec 30, 2025 -

Courtesy Toyota of Brandon responded

Thank you for your feedback. We apologize for the extended wait time and lack of communication during your visit. That’s not the level of service we aim to provide. We’d value the chance to speak with you directly and work toward a better experience. Amorette Tweed, Service Manager Courtesy Toyota 813-349-4609

December 23, 2025

My most recent visit was good. Did not try to push a lot of service on my vehicle. A few years ago they gave me some recommendations that may have been needed but the price quotes More

by rschnie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jacob (service), Nate Auvil
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Dec 25, 2025 -

Courtesy Toyota of Brandon responded

Thank you for sharing your feedback and for returning to see us. We’re glad to hear your recent visit went well and that our team provided a comfortable, no-pressure experience. We also appreciate your comments about past pricing concerns — we’re always working to ensure our services remain fair and transparent. Please don’t hesitate to reach out if there’s anything more we can do for you. Amorette Tweed Service Manager, Courtesy Toyota 813-349-4609

December 19, 2025

Sales person was wonderful. Finance person was excellant.Large number of cars to choose from. More

by michael.lovejoy72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janelle
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December 16, 2025

Hector was immediately likable. Always respectful and professional. He is a huge asset for your company. The person he brought in to let the deal go through was also courteous and More

by mark.mcgehee804
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
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