Courtesy Subaru
Kingsport, TN
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20 Reviews of Courtesy Subaru
Excellent customer service! They went above and beyond to make the car buying experience as painless as possible. We paid MSRP for my new Crosstrek and they were helpful through They went above and beyond to make the car buying experience as painless as possible. We paid MSRP for my new Crosstrek and they were helpful through every step of the process! More
Just picked up my new BRZ yesterday and it couldnt have gone smoother. Got a good deal, no b.s. and even got to drive it off the showroom floor. After 15 years and now my 5th vehicle purchased from Courtes gone smoother. Got a good deal, no b.s. and even got to drive it off the showroom floor. After 15 years and now my 5th vehicle purchased from Courtesy, I don't see any reason to car shop anywhere else. More
I could go into great detail about my experience with this dealership since buying a new Subaru there in 2016. Had a recent service problem which continued to escalate into other problems. The service ma this dealership since buying a new Subaru there in 2016. Had a recent service problem which continued to escalate into other problems. The service manager was so unprofessional, she never returned any messages. We ended up having to deal with the general manager which also took several trips. The customer should be taken care of the first time. More
Duane Dutton was a very friendly salesperson. He took time to explain the details of the car and to help us make a decision for the car we wanted. time to explain the details of the car and to help us make a decision for the car we wanted. More
We like this dealership. This is the second car we have bought there. We will return when we get ready to trade again. We try to trade about every four years. bought there. We will return when we get ready to trade again. We try to trade about every four years. More
"David" (AKA "Dave Reynolds" according to other reviews) in the service department was terrible to work with. My family and coworkers who have used this business have been given loaners in the past when the in the service department was terrible to work with. My family and coworkers who have used this business have been given loaners in the past when their vehicles were serviced. I made my appointment online weeks in advance and even selected "drop off" for my vehicle. I get there at 8:00 in the morning, drop off my vehicle, and "David" appeared inconvenienced when I asked if I needed to call a ride to take me to work 10 minutes away. I am a nurse who tests for COVID daily and luckily the shuttle driver was able to give me a ride to work. When I came back that evening to pick up my vehicle, "David" refused to let me use the coupon I had been sent by this dealership. When I listened back to the voicemail "David" had left, he notified me that he would be leaving promptly at 5:00 and that I could pick my vehicle up the next day if it was going to be after that. If I could give "David" zero stars, I WOULD! I also had my tires rotated and the pressure light has been on since. More
Sales rep and Service advisor have been outstanding. Helping us choose the right vehicle (Subaru Ascent Touring 2020) and we have been so very pleased with the vehicle at 1,000 miles. Sooo comfortable. Helping us choose the right vehicle (Subaru Ascent Touring 2020) and we have been so very pleased with the vehicle at 1,000 miles. Sooo comfortable. More
Great Experience The sales staff was very knowledgeable and helpful. they found the car that I was looking for and provided me with the best buying experience that I c The sales staff was very knowledgeable and helpful. they found the car that I was looking for and provided me with the best buying experience that I could have hoped for. One of the most pleasant experiences that I've ever had. Love the car too! More
Fast, efficient and pleasant. Everyone was very helpful. Friendly staff and quick in the process of in and out the door. Received good service from the beginning to end. Everyone was very helpful. Friendly staff and quick in the process of in and out the door. Received good service from the beginning to end. More