Courtesy Nissan - Service Center
Richardson, TX
542 Reviews of Courtesy Nissan - Service Center
I had a 2:00 appointment to get my oil changed and tires rotated. Normally this process takes between 60-90 minutes to complete. For some reason it took nearly two hours on this visit. I was not given any u rotated. Normally this process takes between 60-90 minutes to complete. For some reason it took nearly two hours on this visit. I was not given any updates during this time, and had to check with my advisor to find out why it was taking so long. They did was the car afterwards, which is always a nice touch. More
I was promptly greeted upon arriving at Courtesy Nissan. However, I waited about 20 minutes before someone came over who could actually help me get the process started. Once the car was turned over to the However, I waited about 20 minutes before someone came over who could actually help me get the process started. Once the car was turned over to the service folks, the work was done well and in a timely manner. Upon doing an inspection of my car, a couple of other minor things were discovered which were brought to my attention. After giving them permission to fix the problems, they quickly completed the work. Cashing out when I picked up my car was quick and easy. More
I always have my vehicles serviced at Courtesy Nissan. Scott, and the entire service team are always professional, and friendly. I would highly recommend them to anyone without hesitation. Scott, and the entire service team are always professional, and friendly. I would highly recommend them to anyone without hesitation. More
My service advisor was awesome! From the day I dropped my car off until the day I picked it up he communicated above and beyond my expectations ! From the day I dropped my car off until the day I picked it up he communicated above and beyond my expectations ! More
My car was STOLEN while being serviced at Courtesy Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loan Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loaner car. No apology. They file a police report but that was it! More
I am disappointed in their lack of customer service! I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progres I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progress - it took way longer than he said it would! I am truly shocked. If you can, go to a different Nissan Dealership! More