Courtesy Nissan - Service Center
Richardson, TX
500 Reviews of Courtesy Nissan - Service Center
Ryan and everyone that I interacted with were top of the line: friendly, knowledgeable & customer aware. I highly recommend this dealership!!! line: friendly, knowledgeable & customer aware. I highly recommend this dealership!!! More
I recently had the pleasure of visiting Courtesy Nissan for service, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with professionalism and a war for service, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with professionalism and a warm welcome. Five stars are not enough to express the excellent service I received, especially from Shauna Harris, my service advisor. Shauna was incredibly attentive, thoroughly knowledgeable, and always took the time to explain any issues with my car in a way that was easy to understand. I also want to thank Ms. Alexis Timothy for her excellent customer service in scheduling my appointment. She secured a perfect after-hours slot for me, confirmed it professionally via text and email, and her friendly, sweet phone demeanor enhanced my overall experience. The dealership itself is notably clean and well-maintained, creating a pleasant atmosphere for customers. The staff communicates very professionally, which made me feel confident in their hands. Despite driving a Hyundai, I plan to continue using this dealership for as many services as possible for all my car needs because of their consistent quality service and reliability. If you're looking for a trustworthy and efficient car service experience, look no further than Courtesy Nissan. More
I brought my car to Courtesy Nissan for a factory warranty service and was impressed with how smoothly everything went. I scheduled my appointment the day before, and they were able to fit me in for warranty service and was impressed with how smoothly everything went. I scheduled my appointment the day before, and they were able to fit me in for a same-day turnaround. I really appreciate how they handle everything online, from recommending additional services to providing real-time updates on when my car would be ready. Very efficient and hassle-free experience! More
Once again, Scott was very professional, friendly and he kept me updated on the progress of my car. kept me updated on the progress of my car. More
In the past 3 years since moving to the area, servicing our vehicle with this dealership, I have never had the same advisor. They all seem to move on/leave, rather quickly. Scott was great! I was disappoin our vehicle with this dealership, I have never had the same advisor. They all seem to move on/leave, rather quickly. Scott was great! I was disappointed to learn they no longer utilize Lyft for clients to return to home. Instead they have a shuttle. Thankfully, while waiting nearly an hour for the shuttle, my vehicle service was completed. I have also never been able to obtain a loaner vehicle. They always seem to be unavailable, which needs to be addressed by adding more, and/or bringing Lyft back. More
Very professional service and a friendly atmosphere. My needs are always taken care of quickly! My needs are always taken care of quickly! More
Nice, friendly, professional. People will ready to help you and answer any questions that I had People will ready to help you and answer any questions that I had More
Things improved. The assigned service manager was busy when the car arrived. The receiving person was not impressive. The assigned service manager was busy when the car arrived. The receiving person was not impressive. More