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Courtesy Nissan - Service Center

Richardson, TX

4.6
612 Reviews

612 Reviews of Courtesy Nissan - Service Center

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May 30, 2025

No major issue. Service Advisor Michael Johnson was professional, friendly, courteous, fully knowledgeable, and knows his cars. My issue with the dealership is ch More

by donaldbranche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Courtesy Nissan responded

Thank you for taking the time to share your experience. We're glad to hear that Michael Johnson took great care of you—he truly takes pride in providing excellent service. We also appreciate your honest feedback regarding the credit card and shop supply fees. We understand your frustration, and we’ll be sure to share your concerns with management for review. Your input is important to us as we strive to improve every part of the customer experience.

May 30, 2025

Took my car in for a routine service and was met with complete indifference. The service rep barely acknowledged me, didn’t explain what work would be done, and ignored my questions. I waited hours past More

by Slickback2777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo
Jun 04, 2025 -

Courtesy Nissan responded

Hi! This is Angela, I'm the Owner Loyalty Manager here at Courtesy Nissan and on behalf of everyone I wanted to say that we're very sorry to hear about your recent experience and truly apologize for the frustration it caused. This is not the level of service we strive to provide, and we take your feedback seriously. Unfortunately, we don’t have enough information to look into the situation further, but we would really appreciate the opportunity to make things right. Please reach out to us directly 972-792-5657 so we can better understand what happened and work toward a resolution. We value your time and feedback and hope to earn back your trust.

May 29, 2025

Service is always top level and Robert isbalways keeping me uodated on what is goung on with my car. Thanks More

by perez_mando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Courtesy Nissan responded

We're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 28, 2025

Entiendes mi problema de mi SUV. Gracias por escucharme y ayudarme hoy antes iré al trabajo More

by 1418beverlydrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Gannon
May 29, 2025 -

Courtesy Nissan responded

Hola! muchas gracias por compartir su experiencia, aqui estamos para lo que necesite. Es nuestro placer ayudarle y aqui le esperamos!

May 28, 2025

Mr. Scoot help me and support me and everything, he did explain to me all I need, He’s kind attitude made me trust and let my car to be fixed. Thank you Mr. Scoot. More

by miacipres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Courtesy Nissan responded

Hi! thank you for taking the time to leave a review for us at Courtesy Nissan. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 27, 2025

Great service at Courtesy Nissan. I would definitely recommend this dealership for car maintenance service More

by maureen.k
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Nissan. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 27, 2025

Understood what was needed and got the job done quickly. Was also able to identify some issues that were not addressed in the initial assessment More

by erleal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Courtesy Nissan responded

Hi! We're happy you found our staff to be so supportive during your experience here at Courtesy Nissan. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 26, 2025

It’s has been a wonderful dealer for all the years that we dealt with Courtesy Nissan for almost thirty five years my husband and I always owned Nissan car all that time we love it More

by smoussa52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Courtesy Nissan responded

Hi! Thank you so much for sharing your experience and thank you for your continued loyalty. Reviews like this give us motivation and help us ensure we continue providing high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 25, 2025

Courtesy Nissan service is always nice & very efficient…this is why I only use them!! More

by cherim1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Courtesy Nissan responded

Hi! Thank you so much for your kind words and continued loyalty! We’re glad to hear that you consistently have a positive and efficient experience with our service team. It truly means a lot that you choose Courtesy Nissan. We look forward to serving you for many more visits to come!

May 24, 2025

Good quick, top quality service. They did a checkup on all components of my vehicle More

by justinlu1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Courtesy Nissan responded

Hi we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

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