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Courtesy Nissan - Service Center

Richardson, TX

4.6
533 Reviews

533 Reviews of Courtesy Nissan - Service Center

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January 31, 2025

Both the service department and Thersa did a great job for me. I always ask for Theresa More

by terri.waite46@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresia Mabry
Feb 03, 2025 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Very good service department! Both Daniel Barajas and Davis Truong were excellent service advisors. Their good and easy to use service department was a main factor we have purch More

by remaute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barajas, Davis Truong
Feb 06, 2025 -

Courtesy Nissan responded

Remaute, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 30, 2025

Easy to drop off vehicle and was not pressured into services I did not want. Liked the availability of the shuttle so you don’t have to wait around More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Truong
Feb 01, 2025 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 30, 2025

I was very puzzled and surprised to hear that my wheel lock and (2) lugs were missing on the passenger's side. I find it puzzling because my vehicle was there earlier and this was not an issue. Furtherm More

by kenncfisher
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Courtesy Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 ex 3030 when you have a chance. Thank you, and we look forward to hearing from you.

January 30, 2025

All went well! Loved the fact I could check the progress as well as see my car being serviced! I was out in the time frame given! More

by jesslostoja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Truong
Feb 01, 2025 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 29, 2025

Michael Johnson was the service advisor, and he was great. Clear and timely communication, straight facts, without trying to over-sell. More

by twh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
Feb 01, 2025 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 29, 2025

Appreciate the integrity that Curtesy Nissan stands for and that they’re willing to exceed expectations! More

by hbriggs7106
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Grisham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Kye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Courtesy Nissan responded

Hbriggs7106, we are so pleased you enjoyed your visit to Courtesy Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 27, 2025

How is it possible that both types of oil changes work for 5,000 miles and you put a label on the windshield, isn't that strange?? More

by armania72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Pham
Jan 29, 2025 -

Courtesy Nissan responded

Hello Armania72, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

January 27, 2025

Great service. Friendly and helpful service associate and quick results. Overall a very great experience! More

by shep972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Pham
Jan 29, 2025 -

Courtesy Nissan responded

Shep972, we are so pleased you enjoyed your visit to Courtesy Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 27, 2025

The work on the car was done, and the car runs well. The reason I can't recommend Courtesy Nissan is because there was so little customer focus. 1. I brought the car in on a very cold day and was not More

by cherylkevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert (I don't know his last name)
Jan 29, 2025 -

Courtesy Nissan responded

Cherylkevans, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 ex 3030 when you have a chance. Thank you, and we look forward to hearing from you.

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