Courtesy Nissan of Tampa

I was very disappointed with my sales rep first. He promised me things that he could not deliver. I drove all the way from Miami to Tampa on his promises, and this is after numerous emails and photos t promised me things that he could not deliver. I drove all the way from Miami to Tampa on his promises, and this is after numerous emails and photos to make sure I did not waste my time or his. Once I made it to the dealer, the used car sales manager made a mistake "conveniently", everyone spent their time covering it up and trying to figure out how to fix it, instead of coming to me and being honest. The entire time I was there, I was very open and honest with them telling them what I could do, they offered me another option, but of course, when I agreed to it, they said their GM was driving that vehicle and I could not get that one. After all was said and done, I left with a vehicle that was not what I wanted to purchase, and at the finance table I was told there were miles on the car and the warranty did not include those miles (this was a NEW car)...but the sales man and the finance manager argued about it, but the finance guy ended up winning and I ended up screwed again. The dealership knew how unhappy I was and someone called me from customer service. I told them the entire story, it was actually very close to what the employees stated, except for a few details you would expect them to leave out. I was offered to come back and they would re-purchase the car for what I paid for it, and I could get the Armada Platinum I intended to buy at first. BUT NOW, the price is over $10,000 additional that I have to give them. Unfortunately I don't have the original offer where I was not given the Platinum because the GM had it, at that time I had to give them an additional $8,000...Oh well, when dealing with these guys, make sure you get it all in writing and do not leave without keeping all your paperwork...it will haunt you in the end. Add me to the list of unhappy Courtesy Nissan of Tampa customers. More

I was in the market for a new car for the first time and did a lot of research on different vehicles and different dealerships. Since I was a first time car buyer and I had heard horror stories about car sa did a lot of research on different vehicles and different dealerships. Since I was a first time car buyer and I had heard horror stories about car salesmen, I made sure I did my research about the vehicle I was interested in before ever making contact with a dealership. I first spoke with Ana Velasquez at Courtesy Nissan of Tampa, she was extremely polite and helpful with all my question about the new 2013 Nissan Sentra SV I was looking at, I was also happy they weren't calling me a million times a day after the initial contact like some other dealerships. I work normal business hours and it was very frustrating having my phone ring every 5 minutes from every dealership trying to sell me a car, but Courtesy Nissan was exactly what their name states, courteous. I set up a test drive for the Sentra and was handed over to Peter because Ana would not be in the office, and he was absolutely great! He was not like most car salesmen when you can tell they only care about the sale, he cared about what I could afford and what I needed out of a vehicle. He never pushed up sales to where I felt uncomfortable, I told him the exact vehicle I was interested in and that's the vehicle we stuck with the whole appointment. He was able to tell me every single detail about the car and answer all of my questions efficiently! I was also surprised how quickly they got me approved for a loan even though I don't have good credit, they were completely understanding and worked very hard for a deal that suited my budget. Jason was a huge factor in getting me a great price on the car, I really appreciate everything he put into the deal. As a responsible consumer I had to think over the purchase, and I had to compare prices with other dealerships to make sure I was getting a great deal. To my surprise, some of the "highest volume sales" Nissan dealerships couldn't come close to the price Nissan Courtesy gave me and in fact told me I would be stupid not to sign on their deal! Needless to say I went the next day and signed for my 2013 Nissan Sentra SV, the process was very quick and they stuck to price they quoted me, they did not play any games! Peter even helped me get my car set up with Bluetooth and made sure I knew exactly how to operate everything before driving off the lot! I'm so happy with my experience at Courtesy and look forward to my continuing relationship! More

My wife and I were royally mistreated by Brandon Ford. We My wife and I were royally mistreated by Brandon Ford. We visited several car dealers and did not find a car that we would like. We drove through the My wife and I were royally mistreated by Brandon Ford. We visited several car dealers and did not find a car that we would like. We drove through the lot at Courtesy Nissan and said that's the one. Jesus greated us and treated us like family. I told him which truck I wanted. We test drove it, came back and met with Tim (what a gentleman). Within two hours we were out the door driving our new truck. Thank you guys... More

This was an excellent buying experience. I took the car for a couple of hours. Although offered, I declined to keep it overnight. I called the next morning to ask if the price I had offered was acceptabl for a couple of hours. Although offered, I declined to keep it overnight. I called the next morning to ask if the price I had offered was acceptable and was told yes. I drove to the dealership and bought my new car. I was very impressed with Greg Sarantis and his friendliness and professionalism. He was concerned with my time and needs. I sincerely appreciate his making this a most enjoyable experience and I love my 2012 Hyundai. More

Was very pleased with the people that helped me. They went out of their way and did not pressure me. Would purchase from them again. went out of their way and did not pressure me. Would purchase from them again. More

Evelyn the sales person we worked with was great but we have had nothing but problems with the finance department. Amy in customer service was very helpful but the person who did our original finance paper have had nothing but problems with the finance department. Amy in customer service was very helpful but the person who did our original finance papers may have cost us hundreds of dollars. I would not recomend this dealership just because of the finance department. More

These 2 men were very helpful in all that was needed. They were helpful in getting the deal that was acceptable to me. Thank You They were helpful in getting the deal that was acceptable to me. Thank You More

I learned about this dealership by using the car buying service with USAA.com. I called in to purchase a new Nissan Armada2012 or 2013 and trade in my 2006 Armada. I recieved a friendly email to call in, b service with USAA.com. I called in to purchase a new Nissan Armada2012 or 2013 and trade in my 2006 Armada. I recieved a friendly email to call in, but when I spoke with Toney Jones, it was a horrible experience. Once I told him I was upside down with my vehicle by 5 grand, and not willing to put much down, he immediately was unwilling to assist. He had a "tough luck" attitude. I could barley understand what he was saying over the phone while he overtalked me.I called twice regarding trading in my vehicle. At first he said I should not judge my experience with Ferman Nissan on him, but it proved worse. My fiancee also called in, and recieved the same poor customer service.Overall it was a horrible experience, and I didnt even bother to go in. Since I was potential trash to this dealership, Wesley Chapel Nissan treasured me and earned my business. They even thanked me for my military service to this country. I traded in my old Armada and now I am in a 2012 Platinum, and extremely satisfied with their willingness to assist regardless of my financial situation. I would definetly NOT recommend this dealership. I have a friend who wants to trade her 2011 Lexus, and I will definetly steer her down to Wesley Chapel Nissan. I wanted to make sure that this was entered to simply help your dealership in earning business. I hope this was just one bad case, and not reflect how your dealership operates. --CC More