Courtesy Nissan of Tampa

Thorough, professional, and efficient Yesterday, I traded in my 2013 Nissan Rogue for a 2017 Nissan Rogue Sport SL, and I couldn't be happier !!! Terry Phillips and everyone else did a gre Yesterday, I traded in my 2013 Nissan Rogue for a 2017 Nissan Rogue Sport SL, and I couldn't be happier !!! Terry Phillips and everyone else did a great job of explaining everything to me, and they got everything done within 2 hours :-) I highly recommend him and everyone else at Courtesy Nissan of Tampa !!! They will treat you with respect !!!!!!!!!! More

My experience was a perfect 10 I had been shopping around for a car on many other dealerships. But in non of them I had the customer service that I had at Courtesy Nissan. Katherine I had been shopping around for a car on many other dealerships. But in non of them I had the customer service that I had at Courtesy Nissan. Katherine was a true professional she went well beyond my expectations to make sure that everything was smooth sailing THANK YOU KATHERINE . The rest of the staff were also very helpful. If I was to do it all over again this will be the place where I would start. This dealership definitely has the right name COURTESY. Thanks for everything. More

Horrible Experience If I had the option to give this company no stars I would. I took my 2014 Pathfinder in to get serviced because I had some smoke coming out of the exh If I had the option to give this company no stars I would. I took my 2014 Pathfinder in to get serviced because I had some smoke coming out of the exhaust. Prior to me taking the vehicle in I had an oil change and an engine flush done as well as had the PCV valve replaced by a family member because there was some sludge (all of which was disclosed to the service advisor), but the truck was still smoking. Which leads me to bringing the vehicle in. They advised that I would need a diagnostic first, even though I had a diagnostic done at a local auto part store that provided the same information they would eventually give me, there was a misfire in one of the cylinders. Once the diagnostic was completed, they told me I needed an oil change. I had just had one, but according to the service advisor they would need to do the oil change in order to clear the misfiring code, so I agreed. They then called me and advised that they would need to do an engine flush because there was some sludge, I agreed to it as well. Fast forward, they call and tell me the truck is ready to be picked up. I pick up the truck and it was smoking worse than it was when I first brought the truck in. Needless to say I was upset because I spent money to have my truck come back worse than what it was. But that's not the best part! To add insult to injury, my husband had a brand new pair of airpods in the center counsel that he forgot to take out and they were stolen! When I came in the next day to confront them about my property being stolen, I was treated horribly!!!! The original service advisor Ha, was not in so I had to speak to a young man by the name of Kevin who obviously needs training in customer service, he was rude, and accused me of going different places after I picked up my truck when I clearly stated that I picked up the truck and went straight home because I was scared to drive it the way it was. He had no interest in helping me resolve the issue. There happen to be no supervisors on sight because it was also father's day so after insisting that Kevin contact a supervisor, he finally did and the supervisor, again with no interest to help resolve the issue, just told me to file a police report if I wanted to. Which I did! I went to the police department to file a police report, the officer called them to find out who the tech was and the names of everyone who had access to my truck to put on the police report, but they refused to give the police that information. Shortly after that phone call, Kevin calls the officer back and asks to speak with me. I get on the phone and he says that the Service Director would contact me at 8 AM the next day to try and resolve the issue. I still filed the report. I waited for the Service Director's call, but wasn't contacted until a little after 10 AM. He agreed to compensate me for the headphones, but not before stating that they would not take responsibility for the loss because his tech had been with them for 5 years with no issues. He stated that it could have been someone that walked on their lot after hours and they just so happened to fall upon my truck, go through the center counsel and take the headphones. When I asked if it was a common practice for them to leave their customer's vehicles open so that stuff can get stolen, he replied with "no, but mistakes happen." I also expressed to him that my truck still had not been fixed, he proceeded to tell me what could be wrong with it, but again why wasn't all of this checked when I had the diagnostic done? I ended up taking my truck to Ferman Nissan where my experience was phenomenal! They were able to figure out what was wrong with the truck right away, most of which had nothing to do with the sludge and was covered under my platinum warranty! I will gladly give Ferman my business, after explaining what I went through, they didn't even charge me for their diagnostic. The truck was fixed and I traded it in for another vehicle. Had my experience been better with Courtesy, they would have been paid for a big service job under warranty and I could have purchased a vehicle with them instead. I was compensated for the headphones however, the treatment I received during the whole ordeal warranted a poor review. I did drop the case although I could have pursued it, but I did not want to allow them to take up anymore of my time as they are simply not worth it. DO NOT give them your business as they do not appreciate their customers nor are they there to serve their customers. More

Great Service A few weeks ago i found a vehicle i was very interested in. My first visit to this dealership unfortunately ended up being a bad experience, mainly du A few weeks ago i found a vehicle i was very interested in. My first visit to this dealership unfortunately ended up being a bad experience, mainly due to the first gentleman i spoke with. The second time back i met with Katherine and Marco and told them about the previous experience and some of the issues. Katherine and Marco were amazing to work with. They were sincerely apologetic and wanted to make things right. They were extremely helpful and very honest. They went out of their way to make the best deal possible. From sales to finance everyone made this purchace very smooth without any issues. I am beyond pleased with the customer service they offered and i highly recommend this dealership. More

Knowledgable and Courteous I had the distinct pleasure of working with Bryan Peoples. Courteous, informative, knowledgeable. I would highly recommend him to anyone looking to pu I had the distinct pleasure of working with Bryan Peoples. Courteous, informative, knowledgeable. I would highly recommend him to anyone looking to purchase a vehicle. More

Great service We had a wonderful experience. Dunell Glover was a wonderful help and put us in the perfect car. Great personality and not overbearing, which made thi We had a wonderful experience. Dunell Glover was a wonderful help and put us in the perfect car. Great personality and not overbearing, which made this an ideal experience. More

Classic bait and switch. Wish I would have read these reviews. Definelty false advertising. Joshua responded to email inquiry on Rogue. Of course that Rouge was in "service" Wish I would have read these reviews. Definelty false advertising. Joshua responded to email inquiry on Rogue. Of course that Rouge was in "service" when we came down. Joshua being the nice guy he is offered to show us other Rogues. We got up and left. How could you trust anything someone says when they start off with a lie. Definetly woi t ever visit Courtesy again. Service or Sales. More

"Integrity & About His Business" Very professional and honest. Had a brief conversation, shed some tears, left a new car owner. Just that simple working with Terry Phillips Dajahna Very professional and honest. Had a brief conversation, shed some tears, left a new car owner. Just that simple working with Terry Phillips Dajahnae Waller More

Rude, condesending, and aggressive You almost brought me to tears with how condescending and aggressive you were. Making your customers feel like an idiot and trying to scam someone bec You almost brought me to tears with how condescending and aggressive you were. Making your customers feel like an idiot and trying to scam someone because their young, female, and alone is not how you sell cars or carry yourself. Being the general manager of COURTESY Nissan is honestly a joke. I've never been treated in such a ridiculous manner in my life. More