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Courtesy Nissan of Tampa
Tampa, FL
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 534 reviews
November 21, 2023
I selected a $20 promotion with a $45 air filter charge replacement. And the total bill came out to $135. They charged me for everything that they’re supposed to do for a courtesy and they explain to me be replacement. And the total bill came out to $135. They charged me for everything that they’re supposed to do for a courtesy and they explain to me because I’d select a promotion, they charge for all the courtesy stuff. Which I think is a total line of xxxxxxxx because then what’s the point of having promotions so, it sounds like they’re just trying to scam people. More
by Travis Cooper
Employees Worked With
Richard Phelps
November 12, 2023
Always deal with Joe in the service area. While I’ve had several issues with my used Pathfinder, Joe has always been upfront with me and has taken great care of my car at a fair price. While I’ve had several issues with my used Pathfinder, Joe has always been upfront with me and has taken great care of my car at a fair price. More
by jonr493
Employees Worked With
Richard Phelps, Ben Walker
November 10, 2023
Knowledgeable, friendly and courteous staff and technicians. Always keeps me informed on autos condition and future needs that I may not be aware of. technicians. Always keeps me informed on autos condition and future needs that I may not be aware of. More
by Mike
Employees Worked With
Mike Tibbs, service, 5 stars
September 26, 2023
The car was purchase on the 7 and y’all trying to drag it out to 30 days , you call my phone and clearly stated if y’all have wait for the part and it’s on back order the deal would be reverse now you want out to 30 days , you call my phone and clearly stated if y’all have wait for the part and it’s on back order the deal would be reverse now you want me to wait 5 days for the part to come from Canada then the additional time frame to get it fix which I’m sure would be additional days closing on that 30 day mark This a text message sent to Aaron smith after he stated he would not trap me in a car in which the parts where on back order . The computer system is totally in operable. More
by Catoria.
Employees Worked With
Jeremy harrid, Aaron smith , Jael Hernandez , Brendan O'Brien, Oscar Sanchez
September 13, 2023
Terry Phillps is terrific at his job. He got me in a 2024 Nissan Altima, which I love! I wouldn't be in my new car if it weren’t for his confidence in me and his ability to work with me. He got me in a 2024 Nissan Altima, which I love! I wouldn't be in my new car if it weren’t for his confidence in me and his ability to work with me. To be able to get my new car. Thank you so much for the excellent service you provided me. I would refer my family and friends to him. More
by Kywuan0621
Employees Worked With
Terry Phillips, Kristal Nieves
August 18, 2023
Service standards really need to be reviewed. A routine oil change and tire rotation caused me more time than it should have. Due to the fact the oil was over filled the oil change had to be done A routine oil change and tire rotation caused me more time than it should have. Due to the fact the oil was over filled the oil change had to be done again. I’m thankful I immediately noticed the shaking before leaving the parking lot and noticed it wasn’t reset (was still beeping that it needed an oil change). Three days later my splash guard started hanging and I had to have it secured at another dealership due to the fact I was out of town. I called the manager at Courtesy and was left feeling like it was my mistake and “if” it was their fault he was sorry and that they didn’t touch that part. That part does have to be touched; whether you slide it or take it off for an oil change. I take care of my car and I understand things happen, when they do I notice them immediately and take care of them. So when I put something I care about in somebody else’s hands I ask that you treat it with respect; Courtesy didn’t do that. I’ve never had issues with shaking, a lose splash guard and it obviously seems like a connection to the oil change would be there. Frustrated, though not surprised, this is how the relationship started when I bought the car. People leave, standards change and quality falls. Sad. More
by tw14
Employees Worked With
Richard
