Courtesy Nissan

Everything is OK. Bryan is the nicest guy in the world Everything is OK. Bryan is the nicest guy in the world and so Carlos!. They are very kind helping me out and provide me donuts. Everything is OK. Bryan is the nicest guy in the world and so Carlos!. They are very kind helping me out and provide me donuts. More

Two years ago I paid extra for life time brake pads at Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be handled under warranty, I was then told it would cost a fortune and that I needed pads, rotors, etc. I was also told I didn't have life time pads, I had after market pads. I produced the ticket from two years before showing I had paid extra for life time pads and if I didn't actually have life time pads it was Courtesy's fault. After complaining to the General Manager he told the acting service manager to replace the pads. Of course they charged Labor. Life time pads guarantee doesn't cover Labor. I asked for the rotors to be turned (cut down smooth) and the Acting Service Manager refused explaining that they don't like to turn the rotors because of the mileage on my car. So I got new pads on rotors that were not turned. I had to take the car to another repair shop the next day to get the rotors turned. I had a horrible experience with these guys. They called me the next day wanting to sell me a new car. Can you believe that? I bought a new Altima for my daughter two days later at Don Davis Nissan in Arlington. Don Davis is very good. I won't be going back to Courtesy Nissan. More

This review is regarding the service department. There are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicl are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicle was there for service. The dealership did a very poor investigation. No one is caught. It is as if like they don't care. They offer to pay me for it but do not pay the full amount promised. I call their service manager again and leave a message. No response. Issue number two: Tremendous amount of wait time everytime I have been there to the point of frustration, and I am a very patient individual by default. Just remember if you happen to go there, there is a thief there at large. Make sure you have no valuable in the vehicle. More

Beware. I recently went to get the cruise control on my 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They di 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They did not diagnose the problem correctly the first, second or third time they checked the system. I took the vehicle in three times and each time I was told they ordered the wrong part. At one point they told me the original $400.00 repair cost was now $800.00 because they replaced one part but that this repair actually entailed two parts to fix. Yeah, right. The price was changed 3 times from the original quote. The third time I had to leave the vehicle over night while they order the correct part. They did provide a loaner car for the overnight repair. I only got the repair done after contacting Nissan and placing a complaint about the practices at this dealership. The only person at the service department that knew anything about the repair process was Bob Shilli. This dealership has certainly changed for the worst in the last seven years. More

I took advantage of the oil change and tire rotation coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. More

I got to the dealership at 7pm on a Friday evening. I was approached as expected by a sales associate, he asked me if he could help me. At this point, he didn't even introduce himself or shakehands. I told h approached as expected by a sales associate, he asked me if he could help me. At this point, he didn't even introduce himself or shakehands. I told him I was looking for a new 2011 Rouge, and he proceeded to barriage me with questions, like how much do you want to pay a month, what features do you want, etc. I declined to answer, just stating I want to see what you have first. He then said let's go outside and take a look. Only after we were walking to the door, did he decided I was worth meeting and then he introduced himself. His name was Jay (I couldn't pronounce his last name, he was an Indian fellow). We looked at some Rouge's and I told him what I wanted, so, he said he would get a key to one that fit my description, however, we had to go to another parking lot a few miles down the street to look at it. So, I obliged and off we went to see the car. Well, 45 minutes later and 3 parking lots later, he still couldn't find the car. I told him to take me back to the dealership. When we got back, he said he didn't know what had happened the car was suppose to be there. Well, low and behold, when he talked to his manager, it was pointed out that the car was right outside all along, we even walked right by it. I was still patient, thinking it was not his fault. So, we looked at the car, and took it for a quick spin, I liked it and he said let write up some numbers. I told him I want know what the finance rates were and he said he didn't know. I also told him the price was too high, at which point he called his sales manager. The manager came over and slapped down a piece of paper and said this is the best deal I can do, which was pretty good deal, but the way he came across was very rude. So, I asked him I need to know the finace rates based on my excellent credit, again I was told I needed to talk with the finance guy. So, I filled out some more paperwork and I waited for 30 mins for this guy. Finally, when I got in there, he punched up some numbers and gave a really high rate quote. I told him, no way. He said he would have to talk to the sales manager. They both came back in the office and gave me another rate quote, but I told him it was still not good enough and why did he have to talk to the sales manager about the rates when he said in the first place he didn't know. It was past 10pm now and I had lost my patience. The sales guy walked out, leaving the finance guy and myself looking at eachother. He proceeded to just leave me in the office as he took off as well. The sales guy was no where to be found, so I just walked out. They didn't even return my car keys, so I had to track down the sales guy outside and retrieve my keys, he then asked me what happened, I told him straight up that this dealership is crap, and the sales manager is a jerk. I've wasted my entire evening and got nothing accomplished. To wrap up this story, I drove 20 miles further to Orr Nissan in Cornith and got a great deal and was treated like customer should be treated. I bought a Rouge fully loaded for what I was going to pay at Richardson Nissan, go figure. Moral of the story, don't mess around with jerks like the ones at Richardson Nissan. As soon as you get a bad vibe, head out the door, because it only will get worse. There are good dealerships out there, just be patient and find the right one. More