Courtesy Nissan

I took advantage of the oil change and tire rotation coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. More

I got to the dealership at 7pm on a Friday evening. I was approached as expected by a sales associate, he asked me if he could help me. At this point, he didn't even introduce himself or shakehands. I told h approached as expected by a sales associate, he asked me if he could help me. At this point, he didn't even introduce himself or shakehands. I told him I was looking for a new 2011 Rouge, and he proceeded to barriage me with questions, like how much do you want to pay a month, what features do you want, etc. I declined to answer, just stating I want to see what you have first. He then said let's go outside and take a look. Only after we were walking to the door, did he decided I was worth meeting and then he introduced himself. His name was Jay (I couldn't pronounce his last name, he was an Indian fellow). We looked at some Rouge's and I told him what I wanted, so, he said he would get a key to one that fit my description, however, we had to go to another parking lot a few miles down the street to look at it. So, I obliged and off we went to see the car. Well, 45 minutes later and 3 parking lots later, he still couldn't find the car. I told him to take me back to the dealership. When we got back, he said he didn't know what had happened the car was suppose to be there. Well, low and behold, when he talked to his manager, it was pointed out that the car was right outside all along, we even walked right by it. I was still patient, thinking it was not his fault. So, we looked at the car, and took it for a quick spin, I liked it and he said let write up some numbers. I told him I want know what the finance rates were and he said he didn't know. I also told him the price was too high, at which point he called his sales manager. The manager came over and slapped down a piece of paper and said this is the best deal I can do, which was pretty good deal, but the way he came across was very rude. So, I asked him I need to know the finace rates based on my excellent credit, again I was told I needed to talk with the finance guy. So, I filled out some more paperwork and I waited for 30 mins for this guy. Finally, when I got in there, he punched up some numbers and gave a really high rate quote. I told him, no way. He said he would have to talk to the sales manager. They both came back in the office and gave me another rate quote, but I told him it was still not good enough and why did he have to talk to the sales manager about the rates when he said in the first place he didn't know. It was past 10pm now and I had lost my patience. The sales guy walked out, leaving the finance guy and myself looking at eachother. He proceeded to just leave me in the office as he took off as well. The sales guy was no where to be found, so I just walked out. They didn't even return my car keys, so I had to track down the sales guy outside and retrieve my keys, he then asked me what happened, I told him straight up that this dealership is crap, and the sales manager is a jerk. I've wasted my entire evening and got nothing accomplished. To wrap up this story, I drove 20 miles further to Orr Nissan in Cornith and got a great deal and was treated like customer should be treated. I bought a Rouge fully loaded for what I was going to pay at Richardson Nissan, go figure. Moral of the story, don't mess around with jerks like the ones at Richardson Nissan. As soon as you get a bad vibe, head out the door, because it only will get worse. There are good dealerships out there, just be patient and find the right one. More

John resolved my maintenance plan issue. Originally the dealer had canceled it in error. I went up to the dealer and spoke with John and he was able to correct the issue dealer had canceled it in error. I went up to the dealer and spoke with John and he was able to correct the issue More

Everyone from the sales staff including the service dept were very helpful and friendly. Overall my experiance was pretty good. My only problem was with my keyless entry system it didn"t work. I brought thi were very helpful and friendly. Overall my experiance was pretty good. My only problem was with my keyless entry system it didn"t work. I brought this problem to the attention of the salesman Mr.George Hammond and the sales manager Mr.Luis Aguilar on the date of delivery. However they assured me that I was wrong and that in fact it was working properly. I had to return to the dealership less than a week later to have the overhead antenna array for the keyless entry system installed in my vehicle. It apparently had not been installed during the manufactuaring process on the assembly line by Nissian Motor Company, as such was explained to me by the very kind, courtious and helpful Service Dept Advisor Mr. Hunter Joachim. This made me anxious and concerned, I wondered what else might have been left off or not installed properly on my New car at the factory. Needless to say this upset me alot I live 35 miles from the dealership one way and had already brought this to the attention of both the Salesman and Sales manager on the date of delivery. It could have been taken care of then saving me two extra trips. Mr. Hunter Joachim the service advisor did however provide me with a brand new Nissan Altima as a free loaner pending repair of my car. Two weeks later I was informed that my car was fixed and ready for me to pick up. Mr. Huntert Joachim was very professional thruout the whole process along with his kind, courtious and very helpful attitude. Thanks Hunter!!! More

I know that hate is a strong word but that is where we are at this time and we WILL tell everyone we know not to use them EVER!!!!! We leased a Cube from them on December 30, 2010. The car was and sti are at this time and we WILL tell everyone we know not to use them EVER!!!!! We leased a Cube from them on December 30, 2010. The car was and still is missing the plastic cover for the tow hook on the front bumper. This is a small inexpensive part and should not be this hard to get but Courtesy Nissan cannot seem to get me one OR even return my calls! This is the WORST NISSAN DEALER we have ever had the unfortunate opportunity to buy from!!! So I guess we will have to go to another Nissan Dealer and spend MORE money on a part that was suppose to come with the car in the first place. WE HATE COURTESY NISSAN!!!!!!!! DO NOT GO TO THIS DEALER!!!!! More

Loved working with David... Credit guy was a little too pushy. I understand they need to make some money, but they tried to up sale me too much while working with the Credit guy. When I told him I had outs pushy. I understand they need to make some money, but they tried to up sale me too much while working with the Credit guy. When I told him I had outside finance through my credit union- he then berated them in his own non direct way.... Sales person was very nice and personable had a week of email and phone calls before I went in for test drive and purchase of vehicle. More