Courtesy Nissan

Less than Courteous My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing to help make a car issue easier on me. Nothing about Courtesy Nissan lives up to their name. Before coming in, I scheduled an appointment online, then called to confirm my vehicle could be same-day serviced. As well, my car is still under warranty. When I arrived, I was told that it would be 1-2 business days before my vehicle could even been diagnosed. I was also told that the “courtesy” shuttle could only take me 10 miles. This is the closest dealership to my house, and is 12 miles away, so I was not able to use the shuttle. I was also told that “the business no longer utilizes courtesy loaner vehicles” and that my option was a $35/day rental on my own dime. I was not offered the option to put my name in the line and come back; I was told I had to leave my car. When I asked to speak with a manager, it took a very long time. Finally, Marvin (the lead manager, according to their website) came out. Instead of apologizing for the situation and help me problem solve, he kept telling me that “well that’s not how my industry works” when I would ask a question. Further, he acted as though I was incompetent and uneducated. When I finally told him that I would take my car elsewhere, he began trying to get me to stay with his salesman techniques of “no one else will have availability either” and was holding my door so I couldn’t leave. I will absolutely NEVER take my car back here again, or purchase a vehicle from this dealership. Shortly after, I called a different dealership that was not far (Metro Nissan). They were able to get my car in immediately, had a courtesy vehicle ready for me to use, and we’re kind and considerate as they helped me trouble shoot the issue my car was having and the best course of action moving forward. So clearly, the practice at Courtesy Nissan is a business practice, not an industry practice. More

Used Car Scam: Bait and Switch Sales I made an appointment to see/drive a used car they had advertised both on their website and on truecar.com. I did my research on the vehicle prior to I made an appointment to see/drive a used car they had advertised both on their website and on truecar.com. I did my research on the vehicle prior to my appointment. The carfax showed that the car had already passed inspection and was "offered for sale' 6 days prior to my appointment. When I showed up, the person with whom I scheduled the appointment took my information and then after going to the back, came back and told me I needed to meet with the Used Car Sales Mgr. It was at this time the manager informed me the car didn't pass inspection and could not be sold. He offered to show me a car that cost more than twice than the car I was trying to buy. I explained to him that I came to buy a car outright not to finance one and the car that I had come to see was within my budget. He then said they might sell it at the auction but if they opted to make the necessary repairs, they would end up selling the car for more. I asked him what the repairs were and he wouldn't tell me. He offered me no details whatsoever. The CarFax clearly shows that the vehicle not only passed inspection but is cleared for sale. It is an unethical business practice to list something on your website and then say it's not available for sale. More

A bad experience got turned around I initially had an awful experience but the GM reached out to me and got my issues sorted for me. I wish I could say there were no issues, but they ma I initially had an awful experience but the GM reached out to me and got my issues sorted for me. I wish I could say there were no issues, but they made a good faith effort to correct them so I will give them another chance. More

Great This amazing staff came to our rescue in our time of need and helped us get a safe and reliable car for our daughter after the car she was driving beg This amazing staff came to our rescue in our time of need and helped us get a safe and reliable car for our daughter after the car she was driving began to fall dead while in traffic. We're forever grateful. . More

Awesome Experience I just purchased my 2017 Nissan Versa a month ago and I noticed I started having some issues with it. So I took it in to Courtesy Nissan of Richardson I just purchased my 2017 Nissan Versa a month ago and I noticed I started having some issues with it. So I took it in to Courtesy Nissan of Richardson to have it looked at and I was set up with Ms. Kaelyn Smith. She was very friendly, patient, and super helpful throughout the entire process. Kaelyn made sure everything was done in a timely manner, even when it came to parts that needed to be ordered for my car, I took my car in on Thursday and by Saturday morning the parts that I needed were in and placed on my car. I really appreciate her and all she did for me her excellent customer service is the reason I will keep coming back. Thank you Courtesy Nissan and a big Thank You to Ms. Kaelyn Smith. More

Bad diagnostic My 2011 nissan murano diagnosed a bad maf sensor, light came back on and they said now it's a bad maf sensor and transmission...they admitted they sho My 2011 nissan murano diagnosed a bad maf sensor, light came back on and they said now it's a bad maf sensor and transmission...they admitted they should have looked farther. It was never the maf sensor.,but they still kept my $684...Destination Nissan on central ae in albany.ny...STEELING OFF A HARD WORKING PERSON...i had the $684 PUT UP FOR RENT,,NOW WHAT. With so many bad reviews and dis satsified customers...lets get together and boycott nissan and leave your nissan at the dealers...thinga can happen as a group....warn anyone you can to stay away from nissan til they fix our problems...they will keep selling their problems to people we know... More

Unprofessional & Unnecessary Terrible experience. Courtesy Nissan appears to sell its customers’ information to spammers, who harass you with incoherent, unprofessional text mess Terrible experience. Courtesy Nissan appears to sell its customers’ information to spammers, who harass you with incoherent, unprofessional text messages trying to get you to trade in your vehicle. We started receiving these text messages mere moments after dropping our vehicle off, yet nobody at Courtesy Nissan will take responsibility for these messages. Our service advisor, Deborah, could not provide an adequate explanation for the work that needed to be performed. She continued to repeat the same thing over and over, instead of actually explaining the reason for the work and labor operations. After contacting others in the repair industry, I was informed that some of these additional operations and charges were completely unnecessary. This is compounded by their absurd $140/hr labor rate. Save yourself a headache and take your car elsewhere. More

Friggin-Amazing Car Buying Experience! Wow...24 hours ago I was in my house looking at used Maxima's. I received a phone call from Jamie Pacheco minutes later. Today, I am the owner of a br Wow...24 hours ago I was in my house looking at used Maxima's. I received a phone call from Jamie Pacheco minutes later. Today, I am the owner of a brand new Maxima SL for less than the used car I was looking at!!!! Thank you Jamie, Josh, and Antonino Garglulo for a jaw dropping "courtesy' deal. Thank you from one happy teacher. I highly recommend this dealership. It was worth the hour and a half drive. past three other Nissian dealerships. More

Service dept. is just as bad as sales I came in for a routine maintenance check up for my Nissan Versa. If I had gone through with all of the recommended services I would have been out abo I came in for a routine maintenance check up for my Nissan Versa. If I had gone through with all of the recommended services I would have been out about 5,000. I got my oil changed, and my serpentine belt replaced for 700$ and I came back two weeks later because my check engine light went on. They told me my throttle body system needed to be reprogrammed and that my car won't be able to start over time. They tried to charge my 2000$ for that. I went to a local third party dealer. They confirmed there was nothing wrong the throttle body system. I saved 2000$ because of them. They act all nice and courteous but even in the service dept. they are trying make you go broke. This dealership is terrible, please do not go here. More

Total disregard for your time and total lack of transparency Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fit Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fitting here. I needed a 2013 Altima transmission reprogrammed, two transmissions later at only 107,000 miles. I called to get pricing and they told me it would be $140, so I confirmed that would be the total cost, which they assured me it was. Upon arriving at the dealership I told them my issue, confirmed the cost, and was asked to wait about an hour and half but that a shuttle would arrive in 15 minutes to get me back to work if I needed it. Nearly 2 hours later there was no shuttle and the car still was not done or even started on! Nearly 4.5 hours later the car was ready. I then went to check out and pay my $140, as this is what I was told would be the total. Come to find they charged me $22.40 for miscellaneous fees. I asked about the fees and they told me THE STATE REQUIRES THEM TO CHARGE THIS FEE. I had never heard of anything like this and so I questioned it and they proceeded to tell me that it isn't a required fee but that THE STATE ALLOWS THEM TO CHARGE THE MAXIMUM of that fee and that it was for shop supplies, which plugging a device into my car requires zero shop supplies whatsoever. They then told me that they are not sure what the supplies were, perhaps they were towels to wash their hands? I am truly appalled that they are charging fees that they cannot even identify. I then told them I was informed the total would be $140 and that I believe they should only charge that, if it were tax or some justifiable fee, I could understand (which they did charge tax on). They then told me they would not remove the fee. I told them that they had not been transparent with their fees or with the time I would be required to wait and that I really did not appreciate that. They proceeded to tell me that I am "JUST ONE PERSON" and "ONE BAD REVIEW WOULD NOT HURT THEM". I hope that management sees this and addresses the gross lack of transparency and customer service. I may be just one person but I will be sure to spread the word to my friends, family, and online so that people know what they are getting into at Courtesy Nissan. More