Courtesy Nissan

Was cornered in an office and was yelled at by the mananger When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outsta When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outstanding balance affected my credit. When I went to talk to them and spoke with the Sales manager Salim Pirbhai in his office. After bringing my concerns to feeling screwed over as a customer I traded in a car and there was a balance left over. He began to yell at me in his own office that is closed and locked. Holding my belongings so I cant leave cornering me in his own office talking about how I screwed them and that they have their own problems and that I came out on top? I began texting on my own phone and he immediately requested what I am doing with my phone? and who am I texting? Its very apparent that this was not a conversation at this point to solve a problem, I was purely getting attacked in someones office and with my belongings in his hands threatening to break the contract as a retaliation with his anger. I'm fairly speechless and am still surprised this happened at a professional establishment. More

Service Appointment that was never honoredI made an appointm I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would discuss cost, etc. I show up at 2:45pm today. A little back story- with the sweltering heat this mirror was left dangling. I show up 15 minutes early- only to be told that no one would be able to fix my mirror until mid Monday. Why did the gentleman make a reservation then for 3 pm after I explained to him how critical it was that I get this fixed? I will not be back. This would have been my first visit and needless to say it left a distaste. If your clients call to make appointments for something to be resolved in their vehicles please set the expectation that an appointment made is not a guarantee that service will be performed. More

Watch out your pocket Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did so Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did something on computer and told me 36.95 which I thought total amount. In the end they charge $43.21. Questioned about the different, advisor turned around said $36.95 is for oil change and I agreed. Don’t want to fight for $7 since I’d been waiting for 1 hour. Just be careful and asked for details before let them start the work.. More

Very Disappointed. Very Disappointed, I brought my car to Courtesy Nissan to do diagnose/multiple inspection on my car and it went well, and yesterday im trying to prepa Very Disappointed, I brought my car to Courtesy Nissan to do diagnose/multiple inspection on my car and it went well, and yesterday im trying to prepare my car for a long drive, and found out that they installed the lug nuts on my car in wrong way and it was stuck on the bolt. Brought my car back to them with the receipt, and the guy Donie refuse to fix it unless im gonna pay for labor, even though they're the one who messed it up. He didnt even bother to bring the car to the service shop inside. Very disapointed with the customer service...they care about the labor cost and money the customer will pay and deny to fix what they messed up. Hope this thing will not happen to you guys. More

Service Department at 7am Melissa Waters met us with a smile at 7am on a chilly morning. It took her 2 minutes to check us in and scurry us indoors where it was warm! Techni Melissa Waters met us with a smile at 7am on a chilly morning. It took her 2 minutes to check us in and scurry us indoors where it was warm! Technician serviced vehicle in a very timely manner & I am on the road again!! I am really impressed & will be back!!!! More

Stand your ground Took my car in for standard maintenance-oil change, tire rotation, battery check. Needed battery. Not really surprised there. All work done satisfacto Took my car in for standard maintenance-oil change, tire rotation, battery check. Needed battery. Not really surprised there. All work done satisfactorily. Told me a brake light was out. Wanted to charge me $75.00 to change the bulb. This is highway robbery of the highest order. I told them that was ridiculous. They simply changed the bulb. Cost $4.99. No labor charge for this. Discovered it was not the bulb but a loose connection somewhere. STAND UP FOR YOURSELF IF SOMETHING SEEMS SUSPECT. QUESTION EVERYONE ABOUT EVERYTHING. IT IS YOUR MONEY!! More

Excellent customer service Clean place, excellent work, and above all great customer service. As soon as you arrive, sales person receives you. There is no wait time there. Also Clean place, excellent work, and above all great customer service. As soon as you arrive, sales person receives you. There is no wait time there. Also, work is done in shortest possible time. Service Manager Vince Kelley was great. More

Excellent The young lady was courtesy and quick to help I will be servicing my vehicle their again. I had a pleasant visit. Thanks. Alyssa Sturkie The young lady was courtesy and quick to help I will be servicing my vehicle their again. I had a pleasant visit. Thanks. Alyssa Sturkie More

Positively the BEST I had the absolute best service help my service guys name is Rodger Davis and he took all the stress out of a big issue. I commend his ability to hel I had the absolute best service help my service guys name is Rodger Davis and he took all the stress out of a big issue. I commend his ability to help and destress when in time of needing help More

Great experience today My advisor was excellent and kept me informed the whole time I was waiting. He kept the price as low as possible and found some online coupons. He ev My advisor was excellent and kept me informed the whole time I was waiting. He kept the price as low as possible and found some online coupons. He even check to see if any of the work was in warranty, which it was. He was very friendly and easy to work with. More