Courtesy Nissan

Worst vehicle buying experience ever. It is rare I give a review, but I couldn’t let this one go without sharing our experience with others. Made an appointment to see 2 2020 Nissan Rogues. When we got the review, but I couldn’t let this one go without sharing our experience with others. Made an appointment to see 2 2020 Nissan Rogues. When we got there the blue one, we really wanted to see was gone, was told the mechanic took it home to put miles on it which was required after resetting the sensors?? It is 60 miles round trip for us. Looked at the other one, it had a big gash/dent in the hood and was higher miles than blue one. Came back and drove the blue one. Bumper had a gap in it, there were scratches on the hood and paint chip on the door. It had not been cleaned at all even though they knew we were coming on Friday. Told the 3 items above would be fixed and it would be detailed to look like new. We decided to buy. 1st sales offer added $1,900 to fix and detail the car like it should have been to be sale ready at any respectable dealer. Also added $1,600 for a security app and protective coatings. Refused the $1,600 and $1,900 (total $3,500 extra charges!!) Told us they have to be competitive with everyone buying online now days, but this is really a bait and hook. They came down to $595 to cover the repairs and detailing that should have already been done!! Each offer took 15-20 minutes to get an answer. The finance lady was easy to work with and gave us a lower interest rate than we had at our credit union. They agreed to deliver the car to us, it took 6 days to complete the work on it. Arrived as scheduled. The bumper was fixed, scratches on hood didn’t look buffed but the paint chip had been touched up and looked like had been quickly vacuumed. We found it had NOT been detailed! It had small specks of white paint on the fender, hood, glass, windshield wiper and on all of the leather seats (that wasn’t there before)!!?? The door jams were not even wiped out, there was gunk in the cracks of the gear shift area, the areas between the seat and the door had not been vacuumed and the floor mat on the passenger side was missing!! There was also some white sticky gunk on the roof. I suggested we could get it detailed and send them the bill, and they offered to detail it again and wanted us to bring it back the following week and they would fill up our gas. Why should we trust them to detail it at this point? If they had the vehicle in sale condition on the first appointment, we wouldn’t have to take it back and go get it adding 120 miles and taking 2 hours of our time just in travel. We are opting to get it detailed ourselves versus take the chance it could come back even worse. Howard our salesperson was nice and did a good job of communicating. When I tried to call the sales manager, I got put on hold for 16 minutes, called back, got transferred around and then got voicemail. Not sure why they are called “COURTESY” Nissan, they obviously don’t value their customers. Got an email to sign up for service… if they can’t even detail a vehicle, I don’t trust them with any maintenance! We would NOT recommend this dealer to anyone. More

CAUTION!!!!!!!!!!!! I was going to go to the dealership to purchase a vehicle, but a neighbor told me of a bad experience he had with them. My neighbor mentioned 'look' at all the fine print on the adverti to purchase a vehicle, but a neighbor told me of a bad experience he had with them. My neighbor mentioned 'look' at all the fine print on the advertising, as the vehicle will NOT match the DESCRIPTION and your pricing will be relatively higher. You will find the offset in pricing in their 'major options' category. Why would a dealer advertise a vehicle, but further below state that the additional options are NOT included in the advertised pricing? It's called a 'BAIT & SWITCH'. Or, is it deception? Other dealers are advertising the same vehicle at a much higher price (true pricing), or should I say honest pricing? I have lost interest and any other dealer doing the same thing will not only get a bad review but will not earn my business. BTW, I texted the salesman to validate the disclosure and he has yet to return my text. More

I was turned away from the service center because the service agent decided not to honor their own advertised price. Even after having an appointment. I own 2 nissan cars. Should I go there again? service agent decided not to honor their own advertised price. Even after having an appointment. I own 2 nissan cars. Should I go there again? More

Despicable DealershipEvery terrible shell game tactic Despicable Dealership Every terrible shell game tactic you can think of about a car salesman/dealership can be experienced here. Dishonest and Misle Despicable Dealership Every terrible shell game tactic you can think of about a car salesman/dealership can be experienced here. Dishonest and Misleading. They will take your key and not give it back until you say please, then they act offended. I would not recommend anyone waste their time here. Find a reputable dealer. More

False/Deceptive advertising - shows one price on ad, arrive there to test drive, they add 3500 to price. Attorney General contacted. They are criminals thieves! arrive there to test drive, they add 3500 to price. Attorney General contacted. They are criminals thieves! More

Teddy was easy to talk to. He showed me multiple cars I was interested in seeing and didn't try to hard sell me or pass me off to a closer. I went to multiple dealerships looking at different brands. I hav was interested in seeing and didn't try to hard sell me or pass me off to a closer. I went to multiple dealerships looking at different brands. I have decided to wait for the 2021 model of the Nissan I'm interested in and then go back and hopefully make a deal with Teddy. More

Dealership web advertised pricing fails to include $2,393" Protection Package". I only discovered this, because I was using the Costco Auto Program. Not sure what the "Protection Package" protects oth $2,393" Protection Package". I only discovered this, because I was using the Costco Auto Program. Not sure what the "Protection Package" protects other than the Dealer's bottom line. More

The lack of concern for time constraints is unacceptable. Dropping off my car expecting to be on time for work after 6 hours with no contact with information on status is not a good business practice. Dropping off my car expecting to be on time for work after 6 hours with no contact with information on status is not a good business practice. More

Fernando Thomas is the absolute best salesperson to work with at Courtesy Nissan! He made both my leasing and purchasing experience smooth and easy. He's dedicated to his customers and makes sure to help in with at Courtesy Nissan! He made both my leasing and purchasing experience smooth and easy. He's dedicated to his customers and makes sure to help in every way to find us the vehicle we love! Thank you, Fernando, for your time, efforts, and honesty! More

Great experience! Al C. was incredibly helpful and processed our request very fast. Love my new car! Second experience here and I’m a huge fan. processed our request very fast. Love my new car! Second experience here and I’m a huge fan. More