Courtesy Nissan

The finance representative failed to disclose the total price for the optional Ally Auto Care program When he offered and explained benefits . The amount of monthly payments were the only price terms I wa price for the optional Ally Auto Care program When he offered and explained benefits . The amount of monthly payments were the only price terms I was given when I asked several times to verify the full price of the program and was affirmed to think that the total cost of the Ally auto care was the same amount as the monthly payment. I have already requested cancellation More

Shauna has been the best service advisor I’ve had there for years. She’s on her game, courteous and professional. She got all the work done when promised. for years. She’s on her game, courteous and professional. She got all the work done when promised. More

I’m extremely disappointed with my experience at Courtesy Nissan regarding the handling of my canceled service contracts. I submitted my cancellation request on August 15, 2025, but the dealership failed to Nissan regarding the handling of my canceled service contracts. I submitted my cancellation request on August 15, 2025, but the dealership failed to process it until September 30, 2025—a full six weeks later. Even worse, the refund (around $5,000) was issued to the dealership, which has still not forwarded the funds to my lienholder, PNC Bank, as required. Both PNC and I have contacted the dealership multiple times, but as of mid-October, the refund still hasn’t been remitted. This kind of delay is unacceptable and unethical, especially when dealing with financed vehicles where refunds must go directly to the lienholder. It has now been more than two months since I canceled the contracts, and Courtesy Nissan continues to hold money that is not theirs to keep. I’m filing formal complaints with the Texas DMV Dealer Enforcement Division and the Texas Attorney General’s Consumer Protection Division if payment is not remitted within 10 days, and I strongly caution anyone financing a vehicle or purchasing extended service contracts through this dealership to proceed with extreme care. Timely communication and honest financial practices are the foundation of trust between a dealer and its customers — and in my case, Courtesy Nissan has failed badly in both areas. More

Scott is very knowledgeable and keeps you informed about your vehicle. Honest about time estimates so you know whether to wait or take the shuttle. your vehicle. Honest about time estimates so you know whether to wait or take the shuttle. More

Quick service, no hidden fees. People are knowledgeable, patient, very helpful and fun, highly recommended. People are knowledgeable, patient, very helpful and fun, highly recommended. More

Great service. Bob Schille was really great determining our needs, cost estimate and keeping me updated on progress of service. Bob Schille was really great determining our needs, cost estimate and keeping me updated on progress of service. More

I still haven't gotten my 2nd key and wash before handing over was really sloppy. A cash buy took too long. over was really sloppy. A cash buy took too long. More

Darris was excellent patient and knowledgeable made me feel like I wasn’t being sold to but provided with an experience I sincerely appreciate the time he took with me and I hope he still working there wh feel like I wasn’t being sold to but provided with an experience I sincerely appreciate the time he took with me and I hope he still working there when I’m ready for another vehicle. It’s sometimes hard to find people that are genuine about what they do but I must say y’all have an excellent salesperson More

Chris Kye was great. Really listened to my needs and sold me a car that I wasn’t even there to see. The finance dept was pushy and took longer than expected and also made Really listened to my needs and sold me a car that I wasn’t even there to see. The finance dept was pushy and took longer than expected and also made me feel bad for not buying the extended warranty (of whatever they were selling as an add on) I didn’t appreciate the attitude he gave when I said no for the 15th time. Then he got snappy when I took my time signing the final papers. There was zero customer service in the finance office. But Chris made up for it by delivering the car to my home under my terms since it was a gift for my son. More

Great service; timely and nice employee ! The customer service area is a great place to wait! The customer service area is a great place to wait! More