Back

Courtesy Kia - Service Center

Mesa, AZ

4.2
86 Reviews

86 Reviews of Courtesy Kia - Service Center

Sort by
April 01, 2022

Austen Bacon greeted us. Very friendly and helpful. Nice waiting area. Estimate of cost and time to wait accurate. More

by Cheryl Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austen Bacon
May 11, 2022 -

Courtesy Kia responded

Hi, Courtesy KIA is very happy to have provided you with such a positive experience! And glad Austin was there to be helpful, again thank you for your kind remarks and 5-Stars 👍. - Your Courtesy KIA Service Team

March 30, 2022

Very fast professional service! Friendly helpful service advisors. Only thing they could do to improve is to make suggestions of services that should be done on their vehicle on the More

by Ferron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2022

STEALERSHIP! ! BEWARE!! QUOTE for new catalytic converter $2940. Had on oem part ($463) installed for $1083 out the door. I can't believe they can give you a quot More

by Bk Greenwood
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donovan Wilkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Courtesy Kia responded

Thank you for giving us an opportunity at Courtesy KIA to be of assistance. We are glad to read you were able to have your vehicle serviced. We do stand by our Parts pricing and Labor costs as we remain very competitive in the region within all the KIA dealerships. Overall in AZ we are the 5th highest in customer care currently out of the 12 KIA locations, and at Courtesy KIA we take pride in being reasonable with Parts pricing and Labor costs. In addition, we do warranty our labor and installed OEM parts. As for the question / comment of OEM Parts we use KIA's MSRP cost, plus the 1 hour of labor to install - which is very competitive within KIA. But again, Courtesy is happy to hear you were able to resolve you concern and our Service Manager, Christian Bazan is always available to any of our customer base and transparent concerning warranty work and costs. Very Respectfully, Chris W., Courtesy Cares Team

Mar 25, 2022 -

Bk Greenwood responded

As far as OEM parts, those are the same parts that made the engine fail!! Lol just do better! Not competitive at all. We all have the Internet. Maybe you should look up the average cost for a catalytic converter replacement. You are more than 3x the cost.

March 11, 2022

Really nice service guys here! There was a greeter who directed me where to go. The guys inside were very pleasant and acted like they enjoy their job. More

by hotspicegoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Bazan
March 09, 2022

I had concerns about my brakes after buying a Jeep here. Justin was totally on top of it. He addressed my concerns and went above and beyond to make sure my brakes were taken care of and I was comfortable. More

by aliciarossperes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Lalande
February 24, 2022

Great service! Even added a free car wash and oil change. Will definitely be back! More

by Teddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin bacon, Christian Bazan
February 12, 2022

Donovan was so accommodating.. He made sure I was taken care of with a Lyft to accommodate. They were done with my vehicle in a timely matter. The entire staff was so friendly I am very happy and will def More

by Carol Burgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Bazan
February 08, 2022

Excellent quick service. Required repairs explained in detail with recommendations for needed maintenance noted. Very good experience. More

by S4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Bazan
February 03, 2022

Accommodating, friendly, professional, clean, well maintained. I enjoyed interacting with the staff. I like these guys. More

by scottbrundage5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
January 18, 2022

My second experience with Courtesy was excellent again. I was there on time and they were ready for me. I was there one and one half hours and they kept me appraised of why was going on. I felt really taken More

by normhill311938
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Palermo, Christian Bazan
...
7