Courtesy Kia - Service Center

I have had a horrible experience with this dealership. Purchased brand new 2023 Kia Forte Gt- within 8 months, smoke coming out of AC vents, Navigation errors, melting center console, Charging plate does Purchased brand new 2023 Kia Forte Gt- within 8 months, smoke coming out of AC vents, Navigation errors, melting center console, Charging plate does not work, then check engine light ( misfiring on 4 cylinders) they tow it in and have had it 8 days now, I am told they cannot find issue for check engine light and misfiring, ordered charging plate and gear shift housing, cannot find issue on navigation saying wrong way on repeat, told smoke is coming out of ac vents due to dirty cabin filter pfffttt come on. No answers on check engine light and misfiring and asked to pick it up. Tried reaching Austin for last 2 days and cannot. This is a joke! Placed corporate complaint and Spoke to service manager Shane all whom gave me the same run around. How is I DONT KNOW an acceptable answer? If this car was your wife's driving around your children I am sure you would not accept IDK from the mechanic! Figure out the issue and fix the brand new car! More

Top notch service department. They are honest and put the customer fist. My service rep, David, does a great job communicating and keeping me informed of the status of my repair. They are honest and put the customer fist. My service rep, David, does a great job communicating and keeping me informed of the status of my repair. More

Donovan gave amazing customer service. .very professional and extremely helpful with everything! Great communication Saw the need and gave honest feedback in a professional way! .very professional and extremely helpful with everything! Great communication Saw the need and gave honest feedback in a professional way! More

Staff is always very chipper and welcoming. Great service and always completed early and done right. Great service and always completed early and done right. More

I HAVE A 2021 TELLURIDE ,15,000 MILES RUNS ,AND RIDES EXCELLENT.MY PROBLEM IS THE SERVICE, GAS COVER DOOR FELL OFF ON IT,S OWN,NO PROBLEM TOOK IT IN ,SHORT STORY MONTH AND A HALF, I THOUGHT THAT WAS RATH EXCELLENT.MY PROBLEM IS THE SERVICE, GAS COVER DOOR FELL OFF ON IT,S OWN,NO PROBLEM TOOK IT IN ,SHORT STORY MONTH AND A HALF, I THOUGHT THAT WAS RATHER LONG,BUT ANYWAY EXCEPTED THAT,I HAD TO KEEP CALLING THREE TIMES EVERY TIME I GOT STILL WAITING TO GET IT PAINTED,STILL OK! I WAS INTHE NEIGBORHOOD AND STOPPED BY! I WAS TOLD IT,S HERE,BUT I NEVER RECIEVED ANY CALLS OR TEXT!!! SERVICE GUY NO LONGER THEIR,BALL WAS DROPPED!WHAT IF I DID,NT STOP BY, CAN,T COMPREHEND!!!! THANK YOU! PREVIOUS SUN ROOF ! COMPLAINT! More

Worst dealership I've ever been to ,they lie Right To your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on the BBB They only have a 3.2 Rating. Never do business with courtesy kia there liers,cheaters and they could care less about there customers. More

Fantastic team that helped me find the perfect vehicle. .. Sportage! Fantastic service by Austin Bacon! I know I can trust him. I have become a Kia fan! Linda Williams .. Sportage! Fantastic service by Austin Bacon! I know I can trust him. I have become a Kia fan! Linda Williams More

Very pleasant to work with Donovan. Was very professional and got me rides to home and back to the dealership. Was very professional and got me rides to home and back to the dealership. More

I purchased new tires. They were Goodyear Assurance. Good tires! Purchased them before this service. They were Goodyear Assurance. Good tires! Purchased them before this service. More

Austin Bacon has helped me both times I"ve been in for service, one oil change, one update on theft device. He has been stellar in my opinion. He is helpful, kind, thorough, knowledgeable, patient, time service, one oil change, one update on theft device. He has been stellar in my opinion. He is helpful, kind, thorough, knowledgeable, patient, timely, and a joy to work with. He has answered my emails, phone calls, and addressed every concern I've had. Customer service was great and I would recommend Courtesy KIA to anyone and have them ask for Austin Bacon. More