Courtesy Kia of Brandon

We found the vehicle we wanted on your website, and when I called to find out if the car was still on the lot, Stephen Doyle called me back right away. He not only confirmed that the car was available, he I called to find out if the car was still on the lot, Stephen Doyle called me back right away. He not only confirmed that the car was available, he also explained how the rebates worked, and gave me further information about the vehicle (including sending me an electronic brochure on it). When we came to the dealership a couple of days later, we took the car for a test drive, and loved it. Stephen gave us the Internet price, with all applicable rebates, as well as worked to get us the trade-in value we wanted for our old car. The entire process took hardly any time at all (helped by the fact that we weren't financing it), which we really appreciated. I would definitely recommend this dealership to my friends. More

Rafael was very helpful in explaining the Kia Sole and Rafael was very helpful in explaining the Kia Sole and the various models. My wife has problems with arthritis and has a problem with adjusting seat Rafael was very helpful in explaining the Kia Sole and the various models. My wife has problems with arthritis and has a problem with adjusting seats. We found the Soul seats to be comfortalbe and easy to adjust. Rafael explained all the different features of each vehicle and how they functioned. He allowed us to test drive the various models explaining the differences between the regular suspension and the sports suspension. He also showed us additional trim packages that we could acquire. Since we were interested in a lighter color interior and were concerned about backing sensors, we are very pleased with the white leather seats and back-up alarm that they installed. Rafael helped us negotiate a fair/good price with the sales manager. When the deal almost fell through he was able to get the sales manager to compromise to make the sale work for both parties. Rafael, was never too pushy, gave us all the time we needed, and was always available for any questions. More

As with all car dealerships they pull the same stunt of asking you your payment range and then fitting the financing, trade in value and extras to TRY to meet that number. They don't show you the full int asking you your payment range and then fitting the financing, trade in value and extras to TRY to meet that number. They don't show you the full interest rate and such until after you are already being asked to sign paperwork based on payment amount alone and they try to add on a lot of extra's that bump your payment up at the end beyond the agreed upon price (such as tire warrenty, paint protection, etc. etc). So if you say you are OK with a payment of say $350.00/mo. magically the price will be about $350-$380 when you are done with no effort to save you money or get you a lower number. In our case they didn't pay off our trade by the quoted payoff date/price which caused late fees and negative credit on us and we had to contact the parent company to get any traction on getting it paid. We also are not impressed that they are allowed to put stickers on a car in bright red that say $19,999 and then the car is really $22,000 and if you don't have perfect credit or a perfect trade in or down payment, even higher. Due to this we ended up with a manual transmission instead of an automatic to compensate for some of the price. In the end until car dealerships stop with the games and sell products at an up front price I don't know if any will be recommended or a GREAT experience. More

Michelle and Shaun were wonderful! Michelle was very professional and helpful from the begining. Both worked together well and got me better financing than I was hoping for. I would highly recommend t professional and helpful from the begining. Both worked together well and got me better financing than I was hoping for. I would highly recommend this dealership to anyone I know in the market for a car. Thank you for such a wonderful experience! More

Josh Sheppard was my salesman and he was awesome. I originally came in to buy a Sorrento, but could not get what I wanted for my budget. Josh and the sales mgr. where both very up front and did all th originally came in to buy a Sorrento, but could not get what I wanted for my budget. Josh and the sales mgr. where both very up front and did all they could to accommodate me. Once I made the decision not to buy the Sorrento, they were quick to make sure I knew what else they had to offer. Josh was tied up with another customer so the sales manager and John Williams showed me the 2011 Optima. I wasn't sure I wanted a car so they offered to let me drive it for the day to see if I liked it. My husband and I fell in love with the car immediately! I called and told them I wanted the car IF they could keep me at my budget. All Kia employees involved worked very hard to get me where I needed to be. I have to say I was truly AMAZED at the customer service I received. The fact that I received the same great service when Josh wasn't available, showed true team work. Unfortunately in today’s world it is hard to find GREAT customer service, but I have to say Kia in Brandon stands out from the rest. I never one time felt pressured and truly felt like they wanted me to leave happy. I'm not sure I have ever felt that way when buying a car before. Thank you to all involved and rest assured they have earned a lifelong customer and future referrals. PS: Everywhere I go I get compliments on the Optima and I'm loving it. More

Rafael was great. The only problem I had at all, was I was told my interest rate would be around 10% - no higher. Then, 3 days later Rafael called me to fill in "first time buyer" paperwork - which tur was told my interest rate would be around 10% - no higher. Then, 3 days later Rafael called me to fill in "first time buyer" paperwork - which turned out to be re-signing all forms bc I wasn't able to get the 10% rate. I ended up with a 13% rate, which I wasn't happy about. I understand the rate wasn't something Courtesy KIA could control, but I felt like I was caught quite off guard when I came in that day. I wish he had been straight forward with me when telling me I had to come in. More

Michelle came out quickly and offered help. We drove the car and then purchased the used car. I signed the paperwork and the car was detailed. The only drawback was the papers had to be signed again becau car and then purchased the used car. I signed the paperwork and the car was detailed. The only drawback was the papers had to be signed again because the amount was too low and length of note was to long. They did bring me the paperwork, and I signed it at my home. More

The people at Courtsey Kia are very friendly, honest, and patient. Thank you to Denis Pinnock and the rest of your financing team for working with me. I would recommend all of my friends to shop at Courtse patient. Thank you to Denis Pinnock and the rest of your financing team for working with me. I would recommend all of my friends to shop at Courtsey Kia in Brandon. Thank you very much for working with me and selling me a car I love. More

Very poor service.. I bought a car from them that was very dirty and smelled awful like cigarettes they rushed when they were detailing the car because there were ashes all under and on the seats..then 3 very dirty and smelled awful like cigarettes they rushed when they were detailing the car because there were ashes all under and on the seats..then 3 days later they told me I needed to come in and do paper work when I got there it was a lie/scheme to get me to pay more money and add a warranty that I alredy declined once..then 2 days later they wanted me to put even more money down after I just made a down payment less than a week ago.. I had previously heard bad things about how they were money hungry and not legit but I decided to give them a try and it was the biggest mistake of my life. I will never do business there or refer anyone to them. Worst car place ever.. Full of schemers and liars. More

We had done our homework re: 2011 Kia Sorento and initially came by just to look at the Kia intending to purchase at another Dealership. Andre Nembhard introduced himself and proceeded to show us t initially came by just to look at the Kia intending to purchase at another Dealership. Andre Nembhard introduced himself and proceeded to show us the Sorento and the Sportage, comparing the two vehicles. Andre was pleasant and informative. No pressure to buy or commit to a sale. Needless to say we were very impressed with him. We did take him up on his offer to test drive the Sorento. We did make about three visits to the dealership and Andre was always there to greet us and answer any questions we had . We felt very comfortable with Andre. It seemed I always had a question and Andre would smile and answer. We did buy the Sorento and during the negotiations we met Eric Clark ( New Car Sales Manager), we were impressed with Mr. Clark taking the time to talk with us. Sean Hawes was in the Finance Dept. and was very pleasant to deal with. Our decision to purchase the Sorento at this Dealership had everything to do with Andre. We always felt welcomed with no pressure to buy when dealing with Andre. More