Courtesy Kia of Brandon

I am very satisfied with the quality of attention Rafael has given me when purchasing a vehicle. He knows his product and describes it well. When working out the price for what we could afford, he looked has given me when purchasing a vehicle. He knows his product and describes it well. When working out the price for what we could afford, he looked for every opportunity to help us find the discounts that worked for us. The service at Brandon Kia is outstanding as well. I've bought my last three vehicles from Rafael. Three KIAs in less than a year! More

Bill was very pleasant to work with. I expressed exactly what I was looking for and exactly what price I was willing to pay. There were no games of going back and forth, initial this to get a price, what w what I was looking for and exactly what price I was willing to pay. There were no games of going back and forth, initial this to get a price, what would it take to sell the car today type games. They could not match the price I was looking for so I left. Later that week, Bill and his sales manager Eric called me back and they could now be in the price range I was looking to pay. I verbally accepted the price, the car was transferred and prepped and ready on time. When I went to sign the papers, I was in and out in just over an hour and a half including a demonstration of my vehicles features. Bill even took the time to sync my cell phone contact list to the Bluetooth phone system of the car before I left the lot. More

I really appreciated the service I received during my visit here. Stephen was quick to respond to my online inquiry and when I visited the location John was very helpful and made sure I was happy with t visit here. Stephen was quick to respond to my online inquiry and when I visited the location John was very helpful and made sure I was happy with the car and understood all my options and payments. I was also very happy that he worked with me on my down payment. Beau was also very thorough with my paperwork and even worked on my loan so my monthly payments were a little lower, which I am very thankful for! Overall my visit was awesome, all the employees were pleasant and so helpful. Thanks to everyone that made it happen for me at this location! More

I was in need and not much of a budget. I did my homework, but it was nice to be able to work with someone who treated me with respect and was very kind and accommodating. As a single woman, and sin homework, but it was nice to be able to work with someone who treated me with respect and was very kind and accommodating. As a single woman, and single Mom, I face many obstacles, and buying a car is not one of my favorites! Gigi was a nice change from the pushy salesmen I dealt with in a weeks time, and I even went out of my county to find just the right comfort zone! Thank you for all the kindness and assistance, affording me the ability to drive away with a New Kia Soul, which is a dream vehicle in these times. Though it was a "sad" moment for my children to lose their Kia 2003 Sedona Van, we are very happy with our purchase and I tell everyone of my adventure in seeking our new vehicle and how I ended up at Courtesy KIA in Brandon, FL Again, Thank you Gigi! Yours Truly Mary Kay Falotico More

We found the vehicle we wanted on your website, and when I called to find out if the car was still on the lot, Stephen Doyle called me back right away. He not only confirmed that the car was available, he I called to find out if the car was still on the lot, Stephen Doyle called me back right away. He not only confirmed that the car was available, he also explained how the rebates worked, and gave me further information about the vehicle (including sending me an electronic brochure on it). When we came to the dealership a couple of days later, we took the car for a test drive, and loved it. Stephen gave us the Internet price, with all applicable rebates, as well as worked to get us the trade-in value we wanted for our old car. The entire process took hardly any time at all (helped by the fact that we weren't financing it), which we really appreciated. I would definitely recommend this dealership to my friends. More

Rafael was very helpful in explaining the Kia Sole and Rafael was very helpful in explaining the Kia Sole and the various models. My wife has problems with arthritis and has a problem with adjusting seat Rafael was very helpful in explaining the Kia Sole and the various models. My wife has problems with arthritis and has a problem with adjusting seats. We found the Soul seats to be comfortalbe and easy to adjust. Rafael explained all the different features of each vehicle and how they functioned. He allowed us to test drive the various models explaining the differences between the regular suspension and the sports suspension. He also showed us additional trim packages that we could acquire. Since we were interested in a lighter color interior and were concerned about backing sensors, we are very pleased with the white leather seats and back-up alarm that they installed. Rafael helped us negotiate a fair/good price with the sales manager. When the deal almost fell through he was able to get the sales manager to compromise to make the sale work for both parties. Rafael, was never too pushy, gave us all the time we needed, and was always available for any questions. More

As with all car dealerships they pull the same stunt of asking you your payment range and then fitting the financing, trade in value and extras to TRY to meet that number. They don't show you the full int asking you your payment range and then fitting the financing, trade in value and extras to TRY to meet that number. They don't show you the full interest rate and such until after you are already being asked to sign paperwork based on payment amount alone and they try to add on a lot of extra's that bump your payment up at the end beyond the agreed upon price (such as tire warrenty, paint protection, etc. etc). So if you say you are OK with a payment of say $350.00/mo. magically the price will be about $350-$380 when you are done with no effort to save you money or get you a lower number. In our case they didn't pay off our trade by the quoted payoff date/price which caused late fees and negative credit on us and we had to contact the parent company to get any traction on getting it paid. We also are not impressed that they are allowed to put stickers on a car in bright red that say $19,999 and then the car is really $22,000 and if you don't have perfect credit or a perfect trade in or down payment, even higher. Due to this we ended up with a manual transmission instead of an automatic to compensate for some of the price. In the end until car dealerships stop with the games and sell products at an up front price I don't know if any will be recommended or a GREAT experience. More

Michelle and Shaun were wonderful! Michelle was very professional and helpful from the begining. Both worked together well and got me better financing than I was hoping for. I would highly recommend t professional and helpful from the begining. Both worked together well and got me better financing than I was hoping for. I would highly recommend this dealership to anyone I know in the market for a car. Thank you for such a wonderful experience! More

Josh Sheppard was my salesman and he was awesome. I originally came in to buy a Sorrento, but could not get what I wanted for my budget. Josh and the sales mgr. where both very up front and did all th originally came in to buy a Sorrento, but could not get what I wanted for my budget. Josh and the sales mgr. where both very up front and did all they could to accommodate me. Once I made the decision not to buy the Sorrento, they were quick to make sure I knew what else they had to offer. Josh was tied up with another customer so the sales manager and John Williams showed me the 2011 Optima. I wasn't sure I wanted a car so they offered to let me drive it for the day to see if I liked it. My husband and I fell in love with the car immediately! I called and told them I wanted the car IF they could keep me at my budget. All Kia employees involved worked very hard to get me where I needed to be. I have to say I was truly AMAZED at the customer service I received. The fact that I received the same great service when Josh wasn't available, showed true team work. Unfortunately in today’s world it is hard to find GREAT customer service, but I have to say Kia in Brandon stands out from the rest. I never one time felt pressured and truly felt like they wanted me to leave happy. I'm not sure I have ever felt that way when buying a car before. Thank you to all involved and rest assured they have earned a lifelong customer and future referrals. PS: Everywhere I go I get compliments on the Optima and I'm loving it. More

Rafael was great. The only problem I had at all, was I was told my interest rate would be around 10% - no higher. Then, 3 days later Rafael called me to fill in "first time buyer" paperwork - which tur was told my interest rate would be around 10% - no higher. Then, 3 days later Rafael called me to fill in "first time buyer" paperwork - which turned out to be re-signing all forms bc I wasn't able to get the 10% rate. I ended up with a 13% rate, which I wasn't happy about. I understand the rate wasn't something Courtesy KIA could control, but I felt like I was caught quite off guard when I came in that day. I wish he had been straight forward with me when telling me I had to come in. More