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Courtesy Kia of Brandon
Tampa, FL
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 816 reviews
October 14, 2023
Service is terrible. I dropped my car off for an oil change and checkup and they said I needed a new battery, which cost $315. The total bill was $690. I had asked for a I dropped my car off for an oil change and checkup and they said I needed a new battery, which cost $315. The total bill was $690. I had asked for a repair of one item, and that was not repaired at all. I received, in the mail, a USB drive to update my entertainment system. I spent 8 hours, following the instructions explicitly, only to have the error message, that the file was corrupted. I lost the entire entertainment system. I called the number that came with the USB, and they told me to go online and download the update myself. I did, and I got most of it back, but no voice-operated navigation. The Service Dept just threw their hands up, and gave the the same xxxx number to call, that I had called to be told to do it myself. I have a 2021 Kia Telluride with no voice command options, which I paid for. Nobody, at Courtesy Kia or online has any idea how to resolve this issue. I'd steer clear. Oh, this is the only time I went to the service department and have not been bombarded for requests to rate the service visit! hmmm. More
by dreastridge
Employees Worked With
Ashley Craig
October 03, 2023
i went in for an oil change today & dealt with Brad Clement-i received Professional customer service from Brad from the minute i walked up to his desk (Without an appointment) until i picked up my car Clement-i received Professional customer service from Brad from the minute i walked up to his desk (Without an appointment) until i picked up my car. I would definitely recommend this dealership to family & friends. Thank you Brad for your kindness and positive professional attitude. More
by melissa.hancock
Employees Worked With
BRAD CLEMENT
September 23, 2023
Don’t do any service here unless you have a whole frikken day to waste!! Dropped off my car at 1pm for a recall that was told it would take 2 hours 15 mins…left and came back after 3 hours…they told me anoth day to waste!! Dropped off my car at 1pm for a recall that was told it would take 2 hours 15 mins…left and came back after 3 hours…they told me another 30 mins. Sat and waited another hour and a half. So it took 4.5 hrs to do a simple software update that was suppose to take 2 hrs 15 mins. Will not be doing any type of maintenance service here because I have other things to do on a Saturday than wait around for my car all day!! More
by Ttp28
Employees Worked With
N/a
September 18, 2023
I would not recommend this Kia dealership to anyone! I felt they were very unprofessional due to their lack of transparency, for example, added products that I was initially told COULD be canceled, but I felt they were very unprofessional due to their lack of transparency, for example, added products that I was initially told COULD be canceled, but when I tried to cancel the product, I am now being told, this product can NOT be canceled. I felt scammed by their staff, which is unfortunate b/c I was really excited to purchase my new car. Once again, I would not recommend them to anyone! More
by AMath
Employees Worked With
Eric Terry
July 31, 2023
I'm impressed Mr. Frank F he was professional kind and very knowledgeable. I'm satisfied and happy with my purchase. I will recommend all my friends Frank F he was professional kind and very knowledgeable. I'm satisfied and happy with my purchase. I will recommend all my friends More
by szkhltm109r
Employees Worked With
Frank Fahda
July 26, 2023
It's a wonderful place to make real your dream. They are very professional and they work to help customer. I'm very happy with my experience with them, and they have a very professional worker who' They are very professional and they work to help customer. I'm very happy with my experience with them, and they have a very professional worker who's name is Skylar Biswas. She is very nice and helpful. More
by ivanregalado105
Employees Worked With
Skylar Biswas
March 17, 2023
Great service from this dealership. Luke Deshamp at the pull up and drop off was friendly and efficient. So efficient in fact , that he noticed my windshield had a new crack . He Luke Deshamp at the pull up and drop off was friendly and efficient. So efficient in fact , that he noticed my windshield had a new crack . He promptly showed me and gave a affordable ( free) solution. I’m getting a new windshield for my Kia while at work tomorrow 👍 I say “ Good Deal “ Luke . Sincerely , Loyal Kia customer 6yrs More
by Hopefulgibbons
Employees Worked With
Like Deshamp, Leo Gonzalez, Ashley Craig
January 25, 2023
They don't respect your vehicle, they adjust everything inside, seats, radio, driving mode., A/C.. A patch job for my tire was a 2hr wait time, with an appointment and no customers waiting. I got quote inside, seats, radio, driving mode., A/C.. A patch job for my tire was a 2hr wait time, with an appointment and no customers waiting. I got quoted one price and when I arrived its another price. I refuse to go there for an oil chang. that's a whole new can of worms. If you can go somewhere else, do it. More
by Hotsciontc08Mike
Employees Worked With
Nicholas Edward's Service Advisor
